Author Topic: Can't display Business Attributes on WDE Toaster for Chat interactions (Read 6792 times)

GeloJ07 · « **on:** October 03, 2019, 02:27:05 PM »

Hi everyone,

I need help about this problem: I've created a IRD strategy which routes interactions based on what a Web Service Block returns. It works perfectly, but when i make an update of the variable for the Business Attribute, when the interaction comes, nothing appears on the Toaster. These are the configurations made:

[b]Agents/Annex/interaction-workspace[/b]
case-data.business-attribute -> [i]MyBusinessAttribute[/i]
chat.nickname -> [i]Risponde l'operatore $Agent.EmployeeId$[/i]
interaction-management.filters -> [i]gms_chat_queues[/i]
interaction.case-data.content -> [i]CaseData,History[/i]
interaction.case-data.format-business-attribute -> [i]MyBusinessAttribute[/i]
toast.case-data.format-business-attribute -> [i]MyBusinessAttribute[/i]

[b]MyBusinessAttribute[/b]
First Name -> [i]first_name[/i]
Last Name -> [i]last_name[/i]
Username -> [i]usercons[/i]
Service -> [i]SAP_Service[/i]

[b]IRD Strategy[/b]
[list]
[li]Multi Attach Block
[list]
[li]Update of [i]first_name[/i] with a variable xx[/li]
[li]Update of [i]last_name[/i] with a variable yy[/li]
[li]Update of [i]usercons[/i] with a variable zz from the response of the WS Block[/li]
[li]Update of [i]SAP_Service[/i] with a value taken from the Configuration Manager (CME)[/li]
[/list][/li]
[li]Web Service Block
[list]
[li][i]first_name[/i][/li]
[li][i]last_name[/i][/li]
[li][i]usercons[/i][/li]
[/list][/li]
[/list]

cavagnaro · « **Reply #1 on:** October 04, 2019, 04:20:41 AM »

Can you share the URS log that routes the call to the agent?

GeloJ07 · « **Reply #2 on:** October 04, 2019, 08:58:42 AM »

[quote author=cavagnaro link=topic=11452.msg52173#msg52173 date=1570162841]
Can you share the URS log that routes the call to the agent?
[/quote]

Hi cavagnaro,
These are the logs taken from the URS:

[b]Agent_With_Toaster_OK[/b]
10:11:33.446 Int 22000 @@@STARTSTRATEGYCHAT
_I_I_007302e8668311f6 [09:04] ASSIGN: _GMS_CONTACT(LOCAL) <- STRING[1,10]: "3472719757"
_I_I_007302e8668311f6 [09:04] ASSIGN: new_cli(LOCAL) <- STRING[1,14]: "+39 3472719757"
_I_I_007302e8668311f6 [09:04] ASSIGN: url_anag(LOCAL) <- STRING[2,100]: "LINKOFTHEWS"
_I_I_007302e8668311f6 [09:04] ASSIGN: Scenario(LOCAL) <- STRING[2,3]: "PDW"
_I_I_007302e8668311f6 [09:04] ASSIGN: ContactKey(LOCAL) <- STRING[2,15]: "SAP_TELCONTATTO"
_I_I_007302e8668311f6 [09:04] ASSIGN: v_chat_app_name(LOCAL) <- STRING[2,26]: "GMS_ChatServer_PRI_TO_TEST"
_I_I_007302e8668311f6 [09:04] ASSIGN: __IntVar(LOCAL) <- INTEGER: 5
10:11:33.446_I_I_007302e8668311f6 [07:39] HERE IS XDATA
10:11:33.446_H_I_ [08:0c] SOAP request 205 sent to HTTP Bridge:
URL: LINKOFTHEWS
Method: urn:ZfmwsGetCustomer
NameSpace: urn=urn:sap-com:document:sap:soap:functions:mc-style
SOAPaction: ZfmwsGetCustomer
Input: ItSearchCriteria.item.AttrName:SAP_TELCONTATTO|ItSearchCriteria.item.AttrValue:+39 3472719757|IvScenario:PDW
Output: ZfmwsGetCustomerResponse.Esito,ZfmwsGetCustomerResponse.EtResults.item.UsernameCons
HTTPAuthent:2 user and password (1 )
SOAPSecrty:
Cookie:
10:11:33.446_I_I_007302e8668311f6 [09:04] <<<<<<<<<<<<suspend interp(WAIT_WEBSERVICE), func:GetWebServiceInfoTLS timers:00000
10:11:33.446_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/func?name=Timeout&params=%5B120%5D&sync=1, client=740(ORS_PRI_TEST), ref=3295175
_I_I_007302e8668311f6 [09:0e] script 9c31c25680 DS 9c34b1f610 [37] +r (24 5) (9 0)
_I_I_ [25:01] script **InvokeFunction usage +1=1
10:11:33.446_I_I_007302e8668311f6 [09:06] >>>>>>>>>>>>start interp()
_I_I_007302e8668311f6 [07:46] no error mode for this call
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:this(LOCAL) <- OBJECT:0000009C31C0DC78[Global]={"Class":"Global"}
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_urs(LOCAL) <- OBJECT:0000009C337757F0[FM]={}
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_parms(LOCAL) <- OBJECT:0000009C33774DD0[Array]=[120]
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_pbl_func(LOCAL) <- STRING[1,7]: "Timeout"
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_r(LOCAL) <- UNKNOWN: NULL-STRING
_I_I_007302e8668311f6 [01:1f] <<<<<<<<<<<<stop interp
_I_I_007302e8668311f6 [09:0f] script 9c31c25680 DS 9c34b1f610 [37] -s (24 5) (10 9c34b1f610)
_I_I_ [25:01] script **InvokeFunction usage -1=0
10:11:33.446_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295175
Message: undefined
10:11:33.493_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/lvq?name=VQ_CHAT_POSTEDW_TO&aqt=urs2&filter=ewt%2Ctime%2Cwt%2Ccalls%2Cpos%2Cwpos%2Chit%2Cpriority, client=740(ORS_PRI_TEST), ref=3295176
10:11:33.493_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295176
Message: {}
10:11:33.493_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/func?name=FindConfigObject&params=%5B1%2C+%22name%3A%22%5D&sync=1, client=740(ORS_PRI_TEST), ref=3295177
_I_I_007302e8668311f6 [09:0e] script 9c31c25680 DS 9c34b1f610 [37] +r (24 5) (10 0)
_I_I_ [25:01] script **InvokeFunction usage +1=1
10:11:33.493_I_I_007302e8668311f6 [09:06] >>>>>>>>>>>>start interp()
_I_I_007302e8668311f6 [07:46] no error mode for this call
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:this(LOCAL) <- OBJECT:0000009C31C0DC78[Global]={"Class":"Global"}
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_urs(LOCAL) <- OBJECT:0000009C33774DD0[FM]={}
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_parms(LOCAL) <- OBJECT:0000009C337757F0[Array]=[1,"name:"]
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_pbl_func(LOCAL) <- STRING[1,16]: "FindConfigObject"
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_r(LOCAL) <- LIST[1]: :
_I_I_007302e8668311f6 [01:1f] <<<<<<<<<<<<stop interp
_I_I_007302e8668311f6 [09:0f] script 9c31c25680 DS 9c34b1f610 [37] -s (24 5) (11 9c34b1f610)
_I_I_ [25:01] script **InvokeFunction usage -1=0
10:11:33.493_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295177
Message: {}
10:11:33.493 RLIB: received from 740(ORS_PRI_TEST) message RequestInvoke(1000000100)
refid(1) 3295178
callid(1000000000) '*CPRRGNCUM52SNDD4R3TUGJD8KG00EDCD'
sessionid(1000000010) 'CPRRGNCUM52SNDD4R3TUGJD8KG00EDCD'
fm(1000000001) 'queue'
function(1000000002) 'countSkillInGroup'
args(1000000003) '["","VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","login(voice)"]'
10:11:33.493_I_I_007302e8668311f5 [09:0a] SCXML: session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ2 external queue: event "function" added
10:11:33.493_I_I_007302e8668311f5 [1c:06] SCXML: {{{{{resume session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ2
_I_I_007302e8668311f5 [1c:06] 1. SCXML: look for transitions (1)
_I_I_007302e8668311f5 [1c:04] 1.x SCXML: state <initial>: check transitions, event "function"
10:11:33.493_I_I_007302e8668311f5 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent
_I_I_007302e8668311f5 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000009C337757F0[undefined]={"name":"function","data":{"module":"queue","func":"countSkillInGroup","params":"[\"\",\"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA\",\"login(voice)\"]"}}
_I_I_007302e8668311f5 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- LIST[3]: module:queue|func:countSkillInGroup|params:["","VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","login(voice)"]
10:11:33.493_I_I_007302e8668311f5 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000
_I_I_007302e8668311f5 [1c:05] 2. SCXML: microstep
_I_I_007302e8668311f5 [1c:05] 2.1 SCXML: microstep exitting phase
_I_I_007302e8668311f5 [1c:05] 2.2 SCXML: microstep transiting phase
10:11:33.493_I_I_007302e8668311f5 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_m(LOCAL) <- STRING[1,5]: "queue"
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_f(LOCAL) <- STRING[1,17]: "countSkillInGroup"
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_parms(LOCAL) <- OBJECT:0000009C337A0360[Array]=["","VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","login(voice)"]
10:11:33.493_I_I_007302e8668311f5 [07:15] skill login(voice) for group VAG_PDW_CHAT@SS_ROU_PRI_TO.GA
10:11:33.493_M_I_ [10:06] SO(9c34b24388 -1 2) ten=Environment name=?VAG_PDW_CHAT:login(voice)@SS_ROU_PRI_TO.GA: stat <##content> asked (0,0,3)
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_r(LOCAL) <- FLOAT: 0
10:11:33.493_I_I_007302e8668311f5 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000
_I_I_007302e8668311f5 [1c:05] 2.3 SCXML: microstep entering phase
_I_I_007302e8668311f5 [1c:06] 1. SCXML: look for transitions (2)
10:11:33.493_I_I_007302e8668311f5 [1c:06] SCXML: }}}}}suspend session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ2
10:11:33.493 RLIB: request to 740(ORS_PRI_TEST) message ResultOfInvoke(1000000101)
refid(1) 3295178
result(1000000004) '0'
10:11:33.493_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/func?name=FindConfigObject&params=%5B2%2C+%22name%3AVQ_CHAT_POSTEDW_TO%22%5D&sync=1, client=740(ORS_PRI_TEST), ref=3295179
_I_I_007302e8668311f6 [09:0e] script 9c31c25680 DS 9c34b1f610 [37] +r (24 5) (11 0)
_I_I_ [25:01] script **InvokeFunction usage +1=1
10:11:33.493_I_I_007302e8668311f6 [09:06] >>>>>>>>>>>>start interp()
_I_I_007302e8668311f6 [07:46] no error mode for this call
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:this(LOCAL) <- OBJECT:0000009C31C0DC78[Global]={"Class":"Global"}
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_urs(LOCAL) <- OBJECT:0000009C34AF6E40[FM]={}
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_parms(LOCAL) <- OBJECT:0000009C33774DD0[Array]=[2,"name:VQ_CHAT_POSTEDW_TO"]
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_pbl_func(LOCAL) <- STRING[1,16]: "FindConfigObject"
_I_I_007302e8668311f6 [09:04] ASSIGN: v:0:_r(LOCAL) <- LIST[2]: dbid:1123|type:5|number:VQ_CHAT_POSTEDW_TO|name:VQ_CHAT_POSTEDW_TO|switchdbid:102|switch:IXNSwitch|tenantdbid:1|tenant:Environment
_I_I_007302e8668311f6 [01:1f] <<<<<<<<<<<<stop interp
_I_I_007302e8668311f6 [09:0f] script 9c31c25680 DS 9c34b1f610 [37] -s (24 5) (12 9c34b1f610)
_I_I_ [25:01] script **InvokeFunction usage -1=0
10:11:33.493_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295179
Message: {"dbid":1123,"type":5,"number":"VQ_CHAT_POSTEDW_TO","name":"VQ_CHAT_POSTEDW_TO","switchdbid":102,"switch":"IXNSwitch","tenantdbid":1,"tenant":"Environment"}
10:11:33.493_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/udata?RouterData70, client=740(ORS_PRI_TEST), ref=3295180
10:11:33.493_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295180
Message: {}
10:11:33.508_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/lvq?name=VQ_CHAT_POSTEDW_TO&aqt=urs2&filter=ewt%2Ctime%2Cwt%2Ccalls%2Cpos%2Cwpos%2Chit, client=740(ORS_PRI_TEST), ref=3295181
10:11:33.508_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295181
Message: {}
10:11:33.508 RLIB: received from 740(ORS_PRI_TEST) message RequestInvoke(1000000100)
refid(1) 3295182
callid(1000000000) '*CPRRGNCUM52SNDD4R3TUGJD8KG00EDCD'
sessionid(1000000010) 'CPRRGNCUM52SNDD4R3TUGJD8KG00EDCD'
fm(1000000001) 'session'
function(1000000002) 'getListItemValue'
args(1000000003) '["GMS_Paused_Services","services","*"]'
10:11:33.508_I_I_007302e8668311f5 [09:0a] SCXML: session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ2 external queue: event "function" added
10:11:33.508_I_I_007302e8668311f5 [1c:06] SCXML: {{{{{resume session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ2
_I_I_007302e8668311f5 [1c:06] 1. SCXML: look for transitions (1)
_I_I_007302e8668311f5 [1c:04] 1.x SCXML: state <initial>: check transitions, event "function"
10:11:33.508_I_I_007302e8668311f5 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent
_I_I_007302e8668311f5 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000009C33774DD0[undefined]={"name":"function","data":{"module":"session","func":"getListItemValue","params":"[\"GMS_Paused_Services\",\"services\",\"*\"]"}}
_I_I_007302e8668311f5 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- LIST[3]: module:session|func:getListItemValue|params:["GMS_Paused_Services","services","*"]
10:11:33.508_I_I_007302e8668311f5 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000
_I_I_007302e8668311f5 [1c:05] 2. SCXML: microstep
_I_I_007302e8668311f5 [1c:05] 2.1 SCXML: microstep exitting phase
_I_I_007302e8668311f5 [1c:05] 2.2 SCXML: microstep transiting phase
10:11:33.508_I_I_007302e8668311f5 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_m(LOCAL) <- STRING[1,7]: "session"
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_f(LOCAL) <- STRING[1,16]: "getListItemValue"
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_parms(LOCAL) <- OBJECT:0000009C337757F0[Array]=["GMS_Paused_Services","services","*"]
_I_I_007302e8668311f5 [07:3f] get data from cfglist GMS_Paused_Services(0 0) item services, key * result: 'no list'
_I_I_007302e8668311f5 [09:04] ASSIGN: v:25:_pbl_r(LOCAL) <- STRING[2,0]: ""
10:11:33.508_I_I_007302e8668311f5 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000
_I_I_007302e8668311f5 [1c:05] 2.3 SCXML: microstep entering phase
_I_I_007302e8668311f5 [1c:06] 1. SCXML: look for transitions (2)
10:11:33.508_I_I_007302e8668311f5 [1c:06] SCXML: }}}}}suspend session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ2
10:11:33.508 RLIB: request to 740(ORS_PRI_TEST) message (1)
errmsg(10) '0018 Unknown object'
error(9) 10
refid(1) 3295182
10:11:33.587_H_I_007302e8668311f6 [08:08] OK InfoMessage (-1) is received from server ##HTTPSERVER, refid=205, hint=soap
HTTPHeaders set-cookie:sap-usercontext=sap-client=100; path=/|content-type:text/xml; charset=utf-8|content-length:1054|accept:text/xml|sap-srt_id:20191004/101139/v1.00_final_6.40/005056AE19FE1ED9B9CFD2EEF168D588|sap-srt_server_info:GBQ_100,56 ,urn:sap-com:document:sap:soap:functions:mc-style,ZWS_GET_CUSTOMER,ZfmwsGetCustomer,6 |sap-srt_server_info_ext:0
key V1 [list] value: (size=0)
key STRN [String] value: "OK"
key V2 [list] value: (size=0)
key STRN [String] value: "FEDERICO.RIDARELLA"
10:11:33.587_I_I_007302e8668311f6 [09:05] >>>>>>>>>>>>resume interp(0), func:GetWebServiceInfoTLS
_I_I_007302e8668311f6 [09:04] ASSIGN: __WEBReturn(SCRIPT) <- LIST[1]: V1.STRN:OK|V2.STRN:FEDERICO.RIDARELLA
_I_I_007302e8668311f6 [09:04] ASSIGN: EsitoNfea(LOCAL) <- STRING[1,4]: "1:OK"
_I_I_007302e8668311f6 [09:04] ASSIGN: consulente_user(LOCAL) <- STRING[1,20]: "1:FEDERICO.RIDARELLA"
_I_I_007302e8668311f6 [09:04] ASSIGN: consulente_new(LOCAL) <- STRING[1,18]: "FEDERICO.RIDARELLA"
_I_I_007302e8668311f6 [09:04] ASSIGN: EsitoNfea(LOCAL) <- STRING[1,2]: "OK"
_I_I_007302e8668311f6 [09:04] ASSIGN: A_Target(LOCAL) <- STRING[1,34]: "FEDERICO.RIDARELLA@SS_ROU_PRI_TO.A"

10:11:33.587 Int 22000 @@@ESITOWSCHATFEDERICO.RIDARELLA @@@@target=FEDERICO.RIDARELLA@SS_ROU_PRI_TO.A
10:11:33.587_I_I_007302e8668311f6 [07:07] HERE IS TARGETS
TARGETS: FEDERICO.RIDARELLA@SS_ROU_PRI_TO.A
10:11:33.587_M_I_ [17:0c] VQ 9c34b6d210 created: type=0, ten=Environment
===============================
_M_I_ [17:06] VQ 9c34b6d210 TRG 9c34b6d378 added: name=FEDERICO.RIDARELLA, location=SS_ROU_PRI_TO, type=A, state=##state, activity=unknown
_C_W_ [10:05] SO(0 0 0) ten=Environment name=FEDERICO.RIDARELLA@SS_ROU_PRI_TO.A: there is no config object
_M_E_ [10:06] SO(0 0 0) ten=Environment name=FEDERICO.RIDARELLA@SS_ROU_PRI_TO.A: stat <##state> failed
_M_E_ [17:02] can not find SO FEDERICO.RIDARELLA[##state] for stat server SS_ROU_PRI_TO

_M_I_007302e8668311f6 [17:0f] VQ 9c34b6d210 [at all 6 0/0 0] 1 Target(s), flag=c08a, guid: 0Environment|||1|md38|1|00|0|0|---|||||||00|00{}{}{}[]FEDERICO.RIDARELLA@SS_ROU_PRI_TO.A
10:11:33.587_M_I_007302e8668311f6 [13:01] current vq: 9c337a0360 id=472234(), nVQ=D-AJGHFHDD, priority=0, time=1570176693.587
10:11:33.587_M_I_007302e8668311f6 [17:11] VQ 9c34b6d210 first available call: 007302e8668311f6, reason=(1)binding
10:11:33.587_M_I_007302e8668311f6 [13:03] call (vq 9c337a0360, id=472234, priority 0, time 1570176693.587) waits for VQ 9c34b6d210 (name="") now (0 1570176693.587)
10:11:33.587_M_I_007302e8668311f6 [17:0e] VQ 9c34b6d210 (LVQ "", id=472234), (1 Targets): SELECT ANY by stat <NONE>(random 0)
_M_I_007302e8668311f6 [17:0e] VQ 9c34b6d210 TRG "FEDERICO.RIDARELLA"(9c34b6d378): empty(0-0 components) passed
_M_I_007302e8668311f6 [17:0e] VQ 9c34b6d210 (LVQ "" id=472234): TRG NOT SELECTED (1 0 0 0 0)
_I_I_007302e8668311f6 [07:0a] HERE IS WAIT (-1 sec)
_I_I_007302e8668311f6 [07:0a] HERE IS WAIT (10 sec)
10:11:33.587_B_I_007302e8668311f6 [07:0a] delay treatments for 0 msec
10:11:33.587_I_I_007302e8668311f6 [09:04] <<<<<<<<<<<<suspend interp(WAIT), func:Wait timers:11000
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

10:12:00.836_B_I_007302e866831203 [07:64] start chain of treatments
10:12:00.836 RLIB: received from 740(ORS_PRI_TEST) message RequestUpdateVCall(1000000006)
refid(1) 3295278
callid(1000000000) '00011aECP47T0BHG'
args(1000000003) '{"MediaType":"chat","UserData":{"ReceivedAt":"2019-07-26T16:13:52Z","InteractionId":"00011aECP47T0BHG","MediaType":"chat","PlacedInQueueAt":"2019-10-04T08:11:59Z","InteractionType":"Inbound","InteractionSubType":"InboundNew","Queue":"GMSInbound.Chat.QueueORSWebPostemobile","SubmittedBy":"GMS_ChatServer_PRI_TO_TEST","SubmittedAt":"2019-07-26T16:13:52Z","MovedToQueueAt":"2019-07-26T16:13:52Z","TenantId":1,"InteractionState":1,"IsOnline":0,"IsLocked":0,"ChatServerAppName":"GMS_ChatServer_PRI_TO_TEST","ChatServerDBID":"198","ChatServerHost":"T-CTI-POM-WSV06","ChatServerModeHA":"true","ChatServerPort":"7201","ChatServerSessionClientLeftAt":"2019-07-26T16:16:13Z","ChatServerSessionClosedAt":"2019-07-26T16:16:13Z","ChatServerSessionStartedAt":"2019-07-26T16:13:52Z","ChatServerVersion":"8.5.304.04","ChatServerWebapiPort":"7200","ContactCreated":"false","IdentifyCreateContact":"3","RStrategyDBID":"977","RStrategyName":"GMSInbound.Chat.QueueORSWebPostemobile.Routing","Subject":"supporto","TimeZone":"120","_data_id":"219-343eede9-8c58-40fb-a6ef-1f6be79d4dd4","csg_MediaType":"chat","csg_SessionEndedAgent":"ABSENT","csg_SessionEndedBy":"CLIENT","csg_SessionEndedReason":"QUIT","userDisplayName":"Gianni","csg_TenantId":1}}'
10:12:00.836 RLIB: request to 740(ORS_PRI_TEST) message ResultOfUpdateVCall(1000000007)
callid(1000000000) '00011aECP47T0BHG'
refid(1) 3295278
10:12:00.836 RLIB: received from 740(ORS_PRI_TEST) message RequestUpdateVCall(1000000006)
refid(1) 3295279
callid(1000000000) '00011aECP47T0BHG'
args(1000000003) '{"MediaType":"chat","UserData":{"ReceivedAt":"2019-07-26T16:13:52Z","InteractionId":"00011aECP47T0BHG","MediaType":"chat","PlacedInQueueAt":"2019-10-04T08:11:59Z","InteractionType":"Inbound","InteractionSubType":"InboundNew","Queue":"GMSInbound.Chat.QueueORSWebPostemobile","SubmittedBy":"GMS_ChatServer_PRI_TO_TEST","SubmittedAt":"2019-07-26T16:13:52Z","MovedToQueueAt":"2019-07-26T16:13:52Z","TenantId":1,"InteractionState":1,"IsOnline":0,"IsLocked":0,"ChatServerAppName":"GMS_ChatServer_PRI_TO_TEST","ChatServerDBID":"198","ChatServerHost":"T-CTI-POM-WSV06","ChatServerModeHA":"true","ChatServerPort":"7201","ChatServerSessionClientLeftAt":"2019-07-26T16:16:13Z","ChatServerSessionClosedAt":"2019-07-26T16:16:13Z","ChatServerSessionStartedAt":"2019-07-26T16:13:52Z","ChatServerVersion":"8.5.304.04","ChatServerWebapiPort":"7200","ContactCreated":"false","IdentifyCreateContact":"3","RStrategyDBID":"977","RStrategyName":"GMSInbound.Chat.QueueORSWebPostemobile.Routing","RTargetAgentGroup":"VAG_POSTEMOBILEWEB_CHAT","Subject":"supporto","TimeZone":"120","_data_id":"219-343eede9-8c58-40fb-a6ef-1f6be79d4dd4","csg_MediaType":"chat","csg_SessionEndedAgent":"ABSENT","csg_SessionEndedBy":"CLIENT","csg_SessionEndedReason":"QUIT","userDisplayName":"Gianni","csg_TenantId":1}}'
10:12:00.836 RLIB: request to 740(ORS_PRI_TEST) message ResultOfUpdateVCall(1000000007)
callid(1000000000) '00011aECP47T0BHG'
refid(1) 3295279
10:12:00.867_R_I_ [19:10] routing interface request received: urs/call/007302e8668311f6/update?_CB_N_AGENT_ADDED_TO_IXN=1&sync=1, client=740(ORS_PRI_TEST), ref=3295280
10:12:00.867_T_I_007302e8668311f6 [14:02] sending event 85 for vq VQ_CHAT_POSTEDW_TO (0 0-0 (0, i=121 o=120) 1570098958 787/32)
request to 65201(--) message RequestDistributeEvent
AttributeMediaType 5
AttributeTimeout 60
AttributeTimeinuSecs 867651
AttributeTimeinSecs 1570176720 (10:12:00)
AttributeExtensions [172] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_PRI_TO_TEST'
'VERSION' 'Version: 8.1.400.55'
'CLUSTER' 'URS_PRI_TO_TEST'
'VQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ7'
'CUSTOMER_ID' 'Environment'
AttributeUserData [1623] 00 33 00 00..
'_CB_SERVICE_ID' '219-532fb697-ad9f-4d7e-9f34-981ebc9544d5'
'_CB_T_SERVICE_START' '1570176693'
'_CB_T_CALLBACK_ACCEPTED' '1570176580'
'_CB_T_NEXT_REDIAL_ATTEMPT' 'undefined'
'_CB_N_IS_SNOOZED' 'false'
'_CB_N_CALLBACK_MEDIA_ATTEMPTS' '0'
'_CB_T_LAST_DIAL_ATTEMPT' 'undefined'
'_CB_N_CALLBACK_ACCEPTED' '1'
'_CB_DIM_CHANNEL' 'WEB'
'_CB_DIM_TYPE' 'IMMEDIATE'
'SAP_USERCONS' 'FEDERICO.RIDARELLA'
'SAP_SOLUTION' 'GMS'
'SERVIZIO' 'chat'
'SAP_CANALE' '007'
'EmailAddress' '3472719757'
'SAP_EMAIL' '3472719757'
'SAP_SERVIZIO' ''
'GMS_ROUTABLE' '0'
'RouterData70' '("t"="1570176693 446")'
'GMS_Target_Requested' '[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}]'
'GMS_Target_Used' 'VAG_PDW_CHAT@SS_ROU_PRI_TO.GA'
'RTargetAgentGroup' 'VAG_PDW_CHAT'
'RPVQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ7'
'_CB_T_CUSTOMER_CONNECTED' '1570176710'
'GMS_ROUTABLE' '1'
'RVQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ7'
'RVQDBID' '1123'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'VAG_PDW_CHAT'
'RTargetObjSelDBID' '989'
'RTargetAgentSelected' '1692'
'RTargetAgSelDBID' '815'
'RTargetPlaceSelected' 'PlaceDigital3'
'RTargetPlSelDBID' '116'
'RTenant' 'Environment'
'RTenantDBID' '1'
'RStrategyName' 'GMS_WaitForTarget_TO_8520705_v4'
'RStrategyDBID' '1348'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'VAG_PDW_CHAT'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'PegAGVAG_PDW_CHAT' 1
'_CB_N_AGENT_ADDED_TO_IXN' '1'
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisQueue 'VQ_CHAT_POSTEDW_TO'
AttributeThisDN 'VQ_CHAT_POSTEDW_TO'
AttributeConnID 007302e8668311f6
AttributeCustomerID 'Environment'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to T-CTI-POM-WSV06:7500(fd=696)
10:12:00.867_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3295280
Message: OK
received from 65201(INX_PRI_TO_TEST)T-CTI-POM-WSV06:7500(fd=) message EventACK(refid=-1)
10:12:00.883_H_I_007302e8668311f6 [08:08] OK InfoMessage (200) is received from server ##HTTPSERVER, refid=206, hint=http
HTTPHeaders Set-Cookie:XSRF-TOKEN=192f6fae-6231-46a5-b11d-9d0eaa96ac79;Path=/genesys,JSESSIONID=node0oi2g2k7c00wzh69x4upcoxep91674.node0;Path=/genesys;HttpOnly|Expires:Thu, 01 Jan 1970 00:00:00 GMT|Content-Type:text/html|X-Content-Type-Options:nosniff,nosniff|X-XSS-Protection:1; mode=block|X-Frame-Options:SAMEORIGIN|Content-Length:16
HTTPBody {"message":"OK"}
10:12:00.883_A_I_007302e8668311f6 [0E:1c] DEPARTURE/ARRIVAL+TIMER(0) delivery
10:12:00.883_A_I_007302e8668311f6 [0E:09] <-----------TIMER
10:12:00.883_T_I_007302e8668311f6 [14:02] sending event 58 for vq VQ_CHAT_POSTEDW_TO (1 17-17 (0, i=121 o=121) 1570176720 794/32)
request to 65201(--) message RequestDistributeEvent
AttributeMediaType 5
AttributeTimeout 60
AttributeTimeinuSecs 883271
AttributeTimeinSecs 1570176720 (10:12:00)
AttributeExtensions [172] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_PRI_TO_TEST'
'VERSION' 'Version: 8.1.400.55'
'CLUSTER' 'URS_PRI_TO_TEST'
'VQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ7'
'CUSTOMER_ID' 'Environment'
AttributeUserData [1623] 00 33 00 00..
'_CB_SERVICE_ID' '219-532fb697-ad9f-4d7e-9f34-981ebc9544d5'
'_CB_T_SERVICE_START' '1570176693'
'_CB_T_CALLBACK_ACCEPTED' '1570176580'
'_CB_T_NEXT_REDIAL_ATTEMPT' 'undefined'
'_CB_N_IS_SNOOZED' 'false'
'_CB_N_CALLBACK_MEDIA_ATTEMPTS' '0'
'_CB_T_LAST_DIAL_ATTEMPT' 'undefined'
'_CB_N_CALLBACK_ACCEPTED' '1'
'_CB_DIM_CHANNEL' 'WEB'
'_CB_DIM_TYPE' 'IMMEDIATE'
'SAP_USERCONS' 'FEDERICO.RIDARELLA'
'SAP_SOLUTION' 'GMS'
'SERVIZIO' 'chat'
'SAP_CANALE' '007'
'EmailAddress' '3472719757'
'SAP_EMAIL' '3472719757'
'SAP_SERVIZIO' ''
'GMS_ROUTABLE' '0'
'RouterData70' '("t"="1570176693 446")'
'GMS_Target_Requested' '[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}]'
'GMS_Target_Used' 'VAG_PDW_CHAT@SS_ROU_PRI_TO.GA'
'RTargetAgentGroup' 'VAG_PDW_CHAT'
'RPVQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ7'
'_CB_T_CUSTOMER_CONNECTED' '1570176710'
'GMS_ROUTABLE' '1'
'RVQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00ECQ7'
'RVQDBID' '1123'
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'VAG_PDW_CHAT'
'RTargetObjSelDBID' '989'
'RTargetAgentSelected' '1692'
'RTargetAgSelDBID' '815'
'RTargetPlaceSelected' 'PlaceDigital3'
'RTargetPlSelDBID' '116'
'RTenant' 'Environment'
'RTenantDBID' '1'
'RStrategyName' 'GMS_WaitForTarget_TO_8520705_v4'
'RStrategyDBID' '1348'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'VAG_PDW_CHAT'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'PegAGVAG_PDW_CHAT' 1
'_CB_N_AGENT_ADDED_TO_IXN' '1'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '1692'
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisQueue 'VQ_CHAT_POSTEDW_TO'
AttributeThisDN 'VQ_CHAT_POSTEDW_TO'
AttributeConnID 007302e8668311f6
AttributeCustomerID 'Environment'
AttributeReferenceID 4294967295
AttributeUserEvent EventDiverted
..sent to T-CTI-POM-WSV06:7500(fd=696)
_I_I_007302e8668311f6 [01:0f] binding with TRG 0 (VQ 0), vq=9c337a0360
_I_I_007302e8668311f6 [01:10] binding with TRG 0 (VQ 0), vq=9c337a0360
10:12:00.883_M_I_007302e8668311f6 [13:03] call (vq 9c337a0360, id=472240, priority 500) doesn't wait for VQ 9c34b3b280 (name="VQ_CHAT_POSTEDW_TO" stats=17281 17281 1 1570176720.883) now (0)
10:12:00.883 Int 20002 interaction 007302e8668311f6 is routed to VAG_PDW_CHAT@SS_ROU_PRI_TO.GA
_T_I_007302e8668311f6 [0E:0d] routing done
Time to receive acknowledgement of call sending(msec) < 27437 >
10:12:00.883_I_I_007302e8668311f6 [09:05] >>>>>>>>>>>>resume interp(0), func:Wait

10:12:00.883 Int 22000 GMSCB: Target selected on index: 0

10:12:00.883 Int 22000 @@@ENDSTRATEGYCHATOP

[b]Agent_With_Toaster_KO[/b]
10:38:33.142 Int 22000 @@@STARTSTRATEGYCHAT
_I_I_007302e8668314a7 [09:04] ASSIGN: _GMS_CONTACT(LOCAL) <- STRING[1,10]: "3450828769"
_I_I_007302e8668314a7 [09:04] ASSIGN: new_cli(LOCAL) <- STRING[1,14]: "+39 3450828769"
_I_I_007302e8668314a7 [09:04] ASSIGN: url_anag(LOCAL) <- STRING[2,100]: "LINKOFTHEWS"
_I_I_007302e8668314a7 [09:04] ASSIGN: Scenario(LOCAL) <- STRING[2,3]: "PDW"
_I_I_007302e8668314a7 [09:04] ASSIGN: ContactKey(LOCAL) <- STRING[2,15]: "SAP_TELCONTATTO"
_I_I_007302e8668314a7 [09:04] ASSIGN: v_chat_app_name(LOCAL) <- STRING[2,26]: "GMS_ChatServer_PRI_TO_TEST"
_I_I_007302e8668314a7 [09:04] ASSIGN: __IntVar(LOCAL) <- INTEGER: 5
10:38:33.142_I_I_007302e8668314a7 [07:39] HERE IS XDATA
10:38:33.142_H_I_ [08:0c] SOAP request 207 sent to HTTP Bridge:
URL: LINKOFTHEWS
Method: urn:ZfmwsGetCustomer
NameSpace: urn=urn:sap-com:document:sap:soap:functions:mc-style
SOAPaction: ZfmwsGetCustomer
Input: ItSearchCriteria.item.AttrName:SAP_TELCONTATTO|ItSearchCriteria.item.AttrValue:+39 3450828769|IvScenario:PDW
Output: ZfmwsGetCustomerResponse.Esito,ZfmwsGetCustomerResponse.EtResults.item.UsernameCons
HTTPAuthent:2 user and password (1 )
SOAPSecrty:
Cookie:
10:38:33.142_I_I_007302e8668314a7 [09:04] <<<<<<<<<<<<suspend interp(WAIT_WEBSERVICE), func:GetWebServiceInfoTLS timers:00000
10:38:33.142_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/func?name=Timeout&params=%5B120%5D&sync=1, client=740(ORS_PRI_TEST), ref=3300002
_I_I_007302e8668314a7 [09:0e] script 9c31c25680 DS 9c34b1f610 [37] +r (24 5) (13 0)
_I_I_ [25:01] script **InvokeFunction usage +1=1
10:38:33.142_I_I_007302e8668314a7 [09:06] >>>>>>>>>>>>start interp()
_I_I_007302e8668314a7 [07:46] no error mode for this call
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:this(LOCAL) <- OBJECT:0000009C31C0DC78[Global]={"Class":"Global"}
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_urs(LOCAL) <- OBJECT:0000009C34AE2ED0[FM]={}
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_parms(LOCAL) <- OBJECT:0000009C33A1FE10[Array]=[120]
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_pbl_func(LOCAL) <- STRING[1,7]: "Timeout"
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_r(LOCAL) <- UNKNOWN: NULL-STRING
_I_I_007302e8668314a7 [01:1f] <<<<<<<<<<<<stop interp
_I_I_007302e8668314a7 [09:0f] script 9c31c25680 DS 9c34b1f610 [37] -s (24 5) (14 9c34b1f610)
_I_I_ [25:01] script **InvokeFunction usage -1=0
10:38:33.142_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300002
Message: undefined
10:38:33.142_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/lvq?name=VQ_CHAT_POSTEDW_TO&aqt=urs2&filter=ewt%2Ctime%2Cwt%2Ccalls%2Cpos%2Cwpos%2Chit%2Cpriority, client=740(ORS_PRI_TEST), ref=3300003
10:38:33.142_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300003
Message: {}
10:38:33.142_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/func?name=FindConfigObject&params=%5B1%2C+%22name%3A%22%5D&sync=1, client=740(ORS_PRI_TEST), ref=3300004
_I_I_007302e8668314a7 [09:0e] script 9c31c25680 DS 9c34b1f610 [37] +r (24 5) (14 0)
_I_I_ [25:01] script **InvokeFunction usage +1=1
10:38:33.142_I_I_007302e8668314a7 [09:06] >>>>>>>>>>>>start interp()
_I_I_007302e8668314a7 [07:46] no error mode for this call
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:this(LOCAL) <- OBJECT:0000009C31C0DC78[Global]={"Class":"Global"}
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_urs(LOCAL) <- OBJECT:0000009C33A1FE10[FM]={}
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_parms(LOCAL) <- OBJECT:0000009C34AE2ED0[Array]=[1,"name:"]
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_pbl_func(LOCAL) <- STRING[1,16]: "FindConfigObject"
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_r(LOCAL) <- LIST[1]: :
_I_I_007302e8668314a7 [01:1f] <<<<<<<<<<<<stop interp
_I_I_007302e8668314a7 [09:0f] script 9c31c25680 DS 9c34b1f610 [37] -s (24 5) (15 9c34b1f610)
_I_I_ [25:01] script **InvokeFunction usage -1=0
10:38:33.142_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300004
Message: {}
10:38:33.142 RLIB: received from 740(ORS_PRI_TEST) message RequestInvoke(1000000100)
refid(1) 3300005
callid(1000000000) '*CPRRGNCUM52SNDD4R3TUGJD8KG00EE21'
sessionid(1000000010) 'CPRRGNCUM52SNDD4R3TUGJD8KG00EE21'
fm(1000000001) 'queue'
function(1000000002) 'countSkillInGroup'
args(1000000003) '["","VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","login(voice)"]'
10:38:33.142_I_I_007302e8668314a6 [09:0a] SCXML: session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDFJ external queue: event "function" added
10:38:33.142_I_I_007302e8668314a6 [1c:06] SCXML: {{{{{resume session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDFJ
_I_I_007302e8668314a6 [1c:06] 1. SCXML: look for transitions (1)
_I_I_007302e8668314a6 [1c:04] 1.x SCXML: state <initial>: check transitions, event "function"
10:38:33.142_I_I_007302e8668314a6 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent
_I_I_007302e8668314a6 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000009C34AE2ED0[undefined]={"name":"function","data":{"module":"queue","func":"countSkillInGroup","params":"[\"\",\"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA\",\"login(voice)\"]"}}
_I_I_007302e8668314a6 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- LIST[3]: module:queue|func:countSkillInGroup|params:["","VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","login(voice)"]
10:38:33.142_I_I_007302e8668314a6 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000
_I_I_007302e8668314a6 [1c:05] 2. SCXML: microstep
_I_I_007302e8668314a6 [1c:05] 2.1 SCXML: microstep exitting phase
_I_I_007302e8668314a6 [1c:05] 2.2 SCXML: microstep transiting phase
10:38:33.142_I_I_007302e8668314a6 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_m(LOCAL) <- STRING[1,5]: "queue"
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_f(LOCAL) <- STRING[1,17]: "countSkillInGroup"
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_parms(LOCAL) <- OBJECT:0000009C33A342D0[Array]=["","VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","login(voice)"]
10:38:33.142_I_I_007302e8668314a6 [07:15] skill login(voice) for group VAG_PDW_CHAT@SS_ROU_PRI_TO.GA
10:38:33.142_M_I_ [10:06] SO(9c34b24388 -1 2) ten=Environment name=?VAG_PDW_CHAT:login(voice)@SS_ROU_PRI_TO.GA: stat <##content> asked (0,0,3)
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_r(LOCAL) <- FLOAT: 0
10:38:33.142_I_I_007302e8668314a6 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000
_I_I_007302e8668314a6 [1c:05] 2.3 SCXML: microstep entering phase
_I_I_007302e8668314a6 [1c:06] 1. SCXML: look for transitions (2)
10:38:33.142_I_I_007302e8668314a6 [1c:06] SCXML: }}}}}suspend session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDFJ
10:38:33.142 RLIB: request to 740(ORS_PRI_TEST) message ResultOfInvoke(1000000101)
refid(1) 3300005
result(1000000004) '0'
10:38:33.158_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/func?name=FindConfigObject&params=%5B2%2C+%22name%3AVQ_CHAT_POSTEDW_TO%22%5D&sync=1, client=740(ORS_PRI_TEST), ref=3300006
_I_I_007302e8668314a7 [09:0e] script 9c31c25680 DS 9c34b1f610 [37] +r (24 5) (15 0)
_I_I_ [25:01] script **InvokeFunction usage +1=1
10:38:33.158_I_I_007302e8668314a7 [09:06] >>>>>>>>>>>>start interp()
_I_I_007302e8668314a7 [07:46] no error mode for this call
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:this(LOCAL) <- OBJECT:0000009C31C0DC78[Global]={"Class":"Global"}
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_urs(LOCAL) <- OBJECT:0000009C336E7BA8[FM]={}
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_parms(LOCAL) <- OBJECT:0000009C33A1FE10[Array]=[2,"name:VQ_CHAT_POSTEDW_TO"]
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_pbl_func(LOCAL) <- STRING[1,16]: "FindConfigObject"
_I_I_007302e8668314a7 [09:04] ASSIGN: v:0:_r(LOCAL) <- LIST[2]: dbid:1123|type:5|number:VQ_CHAT_POSTEDW_TO|name:VQ_CHAT_POSTEDW_TO|switchdbid:102|switch:IXNSwitch|tenantdbid:1|tenant:Environment
_I_I_007302e8668314a7 [01:1f] <<<<<<<<<<<<stop interp
_I_I_007302e8668314a7 [09:0f] script 9c31c25680 DS 9c34b1f610 [37] -d (24 5) (0 0)
_I_I_ [25:01] script **InvokeFunction usage -1=0
10:38:33.158_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300006
Message: {"dbid":1123,"type":5,"number":"VQ_CHAT_POSTEDW_TO","name":"VQ_CHAT_POSTEDW_TO","switchdbid":102,"switch":"IXNSwitch","tenantdbid":1,"tenant":"Environment"}
10:38:33.158_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/udata?RouterData70, client=740(ORS_PRI_TEST), ref=3300007
10:38:33.158_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300007
Message: {}
10:38:33.158_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/lvq?name=VQ_CHAT_POSTEDW_TO&aqt=urs2&filter=ewt%2Ctime%2Cwt%2Ccalls%2Cpos%2Cwpos%2Chit, client=740(ORS_PRI_TEST), ref=3300008
10:38:33.158_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300008
Message: {}
10:38:33.158 RLIB: received from 740(ORS_PRI_TEST) message RequestInvoke(1000000100)
refid(1) 3300009
callid(1000000000) '*CPRRGNCUM52SNDD4R3TUGJD8KG00EE21'
sessionid(1000000010) 'CPRRGNCUM52SNDD4R3TUGJD8KG00EE21'
fm(1000000001) 'session'
function(1000000002) 'getListItemValue'
args(1000000003) '["GMS_Paused_Services","services","*"]'
10:38:33.158_I_I_007302e8668314a6 [09:0a] SCXML: session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDFJ external queue: event "function" added
10:38:33.158_I_I_007302e8668314a6 [1c:06] SCXML: {{{{{resume session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDFJ
_I_I_007302e8668314a6 [1c:06] 1. SCXML: look for transitions (1)
_I_I_007302e8668314a6 [1c:04] 1.x SCXML: state <initial>: check transitions, event "function"
10:38:33.158_I_I_007302e8668314a6 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent
_I_I_007302e8668314a6 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000009C33A1FE10[undefined]={"name":"function","data":{"module":"session","func":"getListItemValue","params":"[\"GMS_Paused_Services\",\"services\",\"*\"]"}}
_I_I_007302e8668314a6 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- LIST[3]: module:session|func:getListItemValue|params:["GMS_Paused_Services","services","*"]
10:38:33.158_I_I_007302e8668314a6 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000
_I_I_007302e8668314a6 [1c:05] 2. SCXML: microstep
_I_I_007302e8668314a6 [1c:05] 2.1 SCXML: microstep exitting phase
_I_I_007302e8668314a6 [1c:05] 2.2 SCXML: microstep transiting phase
10:38:33.158_I_I_007302e8668314a6 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_m(LOCAL) <- STRING[1,7]: "session"
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_f(LOCAL) <- STRING[1,16]: "getListItemValue"
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_parms(LOCAL) <- OBJECT:0000009C34AE2ED0[Array]=["GMS_Paused_Services","services","*"]
_I_I_007302e8668314a6 [07:3f] get data from cfglist GMS_Paused_Services(0 0) item services, key * result: 'no list'
_I_I_007302e8668314a6 [09:04] ASSIGN: v:25:_pbl_r(LOCAL) <- STRING[3,0]: ""
10:38:33.158_I_I_007302e8668314a6 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000
_I_I_007302e8668314a6 [1c:05] 2.3 SCXML: microstep entering phase
_I_I_007302e8668314a6 [1c:06] 1. SCXML: look for transitions (2)
10:38:33.158_I_I_007302e8668314a6 [1c:06] SCXML: }}}}}suspend session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDFJ
10:38:33.158 RLIB: request to 740(ORS_PRI_TEST) message (1)
errmsg(10) '0018 Unknown object'
error(9) 10
refid(1) 3300009
10:38:33.267_H_I_007302e8668314a7 [08:08] OK InfoMessage (-1) is received from server ##HTTPSERVER, refid=207, hint=soap
HTTPHeaders set-cookie:sap-usercontext=sap-client=100; path=/|content-type:text/xml; charset=utf-8|content-length:1021|accept:text/xml|sap-srt_id:20191004/103839/v1.00_final_6.40/005056AE19FE1ED9B9D04B8A01B0966A|sap-srt_server_info:GBQ_100,62 ,urn:sap-com:document:sap:soap:functions:mc-style,ZWS_GET_CUSTOMER,ZfmwsGetCustomer,6 |sap-srt_server_info_ext:0
key V1 [list] value: (size=0)
key STRN [String] value: "OK"
key V2 [list] value: (size=0)
key STRN [String] value: "test1"
10:38:33.267_I_I_007302e8668314a7 [09:05] >>>>>>>>>>>>resume interp(0), func:GetWebServiceInfoTLS
_I_I_007302e8668314a7 [09:04] ASSIGN: __WEBReturn(SCRIPT) <- LIST[1]: V1.STRN:OK|V2.STRN:test1
_I_I_007302e8668314a7 [09:04] ASSIGN: EsitoNfea(LOCAL) <- STRING[1,4]: "1:OK"
_I_I_007302e8668314a7 [09:04] ASSIGN: consulente_user(LOCAL) <- STRING[1,7]: "1:test1"
_I_I_007302e8668314a7 [09:04] ASSIGN: consulente_new(LOCAL) <- STRING[1,5]: "test1"
_I_I_007302e8668314a7 [09:04] ASSIGN: EsitoNfea(LOCAL) <- STRING[1,2]: "OK"
_I_I_007302e8668314a7 [09:04] ASSIGN: A_Target(LOCAL) <- STRING[1,21]: "test1@SS_ROU_PRI_TO.A"

10:38:33.267 Int 22000 @@@ESITOWSCHATtest1 @@@@target=test1@SS_ROU_PRI_TO.A
10:38:33.267_I_I_007302e8668314a7 [07:07] HERE IS TARGETS
TARGETS: test1@SS_ROU_PRI_TO.A
10:38:33.267_M_I_ [17:0c] VQ 9c34b3b280 created: type=0, ten=Environment
===============================
_M_I_ [17:06] VQ 9c34b3b280 TRG 9c34b6d178 added: name=test1, location=SS_ROU_PRI_TO, type=A, state=##state, activity=unknown
10:38:33.267_M_I_ [10:06] SO(9c337b6d58 17 2) ten=Environment name=test1@SS_ROU_PRI_TO.A: stat <##state> asked (0,0,1b)
_M_I_ [17:09] VQ 9c34b3b280 TRG "test1"(9c34b6d178): connected to state Agent test1 ##state(9c337b6d58), bf=0

_M_I_007302e8668314a7 [17:0f] VQ 9c34b3b280 [at all 6 0/0 0] 1 Target(s), flag=c08a, guid: 0Environment|||1|md38|1|00|0|0|---|||||||00|00{}{}{}[]test1@SS_ROU_PRI_TO.A
10:38:33.267_M_I_007302e8668314a7 [13:01] current vq: 9c33a342d0 id=472934(), nVQ=D-AJGHFHDD, priority=0, time=1570178313.267
10:38:33.267_M_I_007302e8668314a7 [17:11] VQ 9c34b3b280 first available call: 007302e8668314a7, reason=(1)binding
10:38:33.267_M_I_007302e8668314a7 [13:03] call (vq 9c33a342d0, id=472934, priority 0, time 1570178313.267) waits for VQ 9c34b3b280 (name="") now (0 1570178313.267)
10:38:33.267_M_I_007302e8668314a7 [17:0e] VQ 9c34b3b280 (LVQ "", id=472934), (1 Targets): SELECT ANY by stat <NONE>(random 0)
_M_I_007302e8668314a7 [17:0b] VQ 9c34b3b280 TRG "test1"(9c34b6d178) #1, (1-0 Components): SELECT ANY by stat <NONE>(random 0)
10:38:33.267_M_I_ [10:0a] object 1:PlaceDigital3|Environment| is not blocked
10:38:33.267_M_I_ [10:0a] object 0:test1|Environment| is not blocked
10:38:33.267_M_I_ [10:0a] object 2:test1|| is not blocked
_M_I_007302e8668314a7 [10:0c] tenant Environment Agent test1: dn test1 (m 35) is ignored: other dn type(cfg)
_M_I_007302e8668314a7 [10:0c] tenant Environment Agent test1: dn test1(m 38, ready since 1570178278) is OK
_M_I_007302e8668314a7 [17:0b] VQ 9c34b3b280 TRG "test1"(9c34b6d178) Cmp #1 test1: stat: (0)0, 0(N) the best
_M_I_007302e8668314a7 [17:0b] VQ 9c34b3b280 TRG "test1"(9c34b6d178): Cmp test1 SELECTED (0 0)
_M_I_007302e8668314a7 [17:0e] VQ 9c34b3b280 TRG "test1"(9c34b6d178): stat: (0)0, 6.66402172918e-007(N) the best
_M_I_007302e8668314a7 [17:0e] VQ 9c34b3b280 (LVQ "" id=472934): TRG "test1"(9c34b6d178) SELECTED
_M_I_007302e8668314a7 [01:0d] attempt to route (1 0) to test1(9c337b6d58)
_J_I_007302e8668314a7 [0E:19] check call routing states (vq 9c33a342d0): s=0 d=0 t=0 h=(0 0 0) r=0 i=0 x=0 b=0 - true
======== DN Information =======
Number test1
Access test1
Agent test1
Place PlaceDigital3
Login
Switch {m}131
Type 38
===============================
============== Target Information =================
Name < test1 >
Location < SS_ROU_PRI_TO >
Type < A >
STATE MAPPING - < ##state >:
Stat Value: DN info OK
Modelling : NA
===================================================

_I_I_007302e8668314a7 [01:0f] binding with TRG 9c34b6d178 (VQ 9c34b3b280), vq=9c33a342d0
10:38:33.267_M_I_007302e8668314a7 [10:2f] RStatCallsInQueue update: object <test1>(103), type CfgPerson value 1+0+0, reason <target selection>
10:38:33.267_M_I_007302e8668314a7 [10:2f] RStatCallsInQueue update: object <PlaceDigital3>(116), type CfgPlace value 1+0+0, reason <target selection>
_I_I_007302e8668314a7 [07:0a] HERE IS WAIT (-1 sec)
_I_I_007302e8668314a7 [07:0a] HERE IS WAIT (10 sec)
_I_I_007302e8668314a7 [0E:10] HERE IS ROUTE_CALL: LVQ=, target=test1
_I_I_007302e8668314a7 [01:10] binding with TRG 9c34b6d178 (VQ 9c34b3b280), vq=9c33a342d0
_M_I_007302e8668314a7 [10:3c] COST for test1@SS_ROU_PRI_TO.A (pO=9c337b6d58, TRG ""(0)) asked: from to , contract
_M_I_007302e8668314a7 [10:3c] cost from to , contract [table (,:0)] returns 0+0
10:38:33.267_M_I_007302e8668314a7 [17:11] VQ 9c34b3b280 first available call: none, reason=(0)strategy
10:38:33.267_H_I_ [08:11] POST request 208 sent to HTTP Bridge:
URL: http://10.12.255.67:8080/genesys/1/ors/scxml/session/CPRRGNCUM52SNDD4R3TUGJD8KG00EE21/request/method_urs_request_route_done
Headers: Content-Type:application/json
Content: {"return":"target","type":"A","id":"test1","agent":"test1","place":"PlaceDigital3","dn":"test1","switch":"{m}131","resource":"test1","stat_value":"0"}
Authent: 1 (0 )

_A_I_007302e8668314a7 [0E:1a] ----------->DEPARTURE(processing time 125)
10:38:33.267_M_I_0000000000000000 [10:1b] blocking: ag test1, pl PlaceDigital3, sw {m}131 dn test1 for 15 sec by 1000000001, expire 1570178328
10:38:33.267_M_I_007302e8668314a7 [10:3a] update volume contracts tables: target test1, group , tenant Environment
10:38:33.267_I_I_007302e8668314a7 [09:04] <<<<<<<<<<<<suspend interp(ROUTING), func:Wait timers:00000
10:38:33.298_R_I_ [19:10] routing interface request received: urs/call/007302e8668314a7/udata?RTargetAgentGroup&RPVQID&RVQID&RVQDBID&RTargetTypeSelected&RTargetRuleSelected&RTargetObjectSelected&RTargetObjSelDBID&RTargetAgentSelected&RTargetAgSelDBID&RTargetPlaceSelected&RTargetPlSelDBID&RTenant&RTenantDBID&RRequestedSkillCombination&RRequestedSkills&RTargetRequested&RStrategyName&RStrategyDBID&GMS_Target_Used&GMS_Target_Requested&SAP_EMAIL&SAP_SOLUTION&SAP_SERVIZIO&SAP_CANALE&EmailAddress, client=740(ORS_PRI_TEST), ref=3300010
10:38:33.298_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300010
Message: {"RVQID":"","RVQDBID":"","RTargetTypeSelected":"0","RTargetRuleSelected":"","RTargetObjectSelected":"test1","RTargetObjSelDBID":"103","RTargetAgentSelected":"test1","RTargetAgSelDBID":"103","RTargetPlaceSelected":"PlaceDigital3","RTargetPlSelDBID":"116","RTenant":"Environment","RTenantDBID":"1","RRequestedSkillCombination":"","RRequestedSkills":{},"RStrategyName":"GMS_WaitForTarget_TO_8520705_v4","RStrategyDBID":"1348"}
10:38:33.298_R_I_ [19:1b] routing interface request received: urs/entity/tag?tenant=Environment&tag=rdnd&expire=30&target=test1.A&sync=1, client=740(ORS_PRI_TEST), ref=3300011
10:38:33.298_I_I_ [0E:20] tag rdnd for test1.A (ten Environment) set (30, 1570178343)
10:38:33.298_R_I_ [19:11] routing interface response 'Info' sent to client 740(ORS_PRI_TEST), ref=3300011
Message: ["rdnd"]
10:38:34.002_M_I_ [10:1d] PULSE (calls: 33(33)=31+3-1, trgts=1, first=5,0, time=1570178314, mem=176831,1961[10380],109,443[20641],4294967022,0 - 2,1,0)
10:38:34.002_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(472934 6/1024)
10:38:34.002_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
10:38:36.001_M_I_ [10:1d] PULSE (calls: 33(33)=33+0-0, trgts=1, first=5,0, time=1570178316, mem=176831,1961[10380],109,443[20641],4294967022,0 - 2,1,0)
10:38:36.001_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(472934 6/1024)
10:38:36.001_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
10:38:36.908 Trc 04500 Connecting to DBServer 'DAP_UCS_PRI_TEST' at host 't-contactcenter-scan.rete.testposte', port 1555
10:38:36.908_G_I_ [05:05] try X-connecting: ("name"="DAP_UCS_PRI_TEST","host"="t-contactcenter-scan.rete.testposte","is-server"="1","client-type"="15","server-type"="8","server_dbid"="137","port"="1555","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="1555")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
10:38:36.908 Trc 04501 Server DAP_UCS_PRI_TEST contacted, socket 936
DEvent: nMsgID=MSG_REGISTERED; nServer=5; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
DEvent: nMsgID=MSG_DISCONNECTED; nServer=5; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
10:38:36.908 Std 04502 Cannot connect to DBServer 'DAP_UCS_PRI_TEST' at host 't-contactcenter-scan.rete.testposte', port 1555, reason 'cancel'
10:38:36.908_G_I_ [05:06] server DAP_UCS_PRI_TEST is being closed, socket 936
10:38:36.908_G_I_ [0F:08] SERVER DAP_UCS_PRI_TEST(9c33ae2f48 0 1 1) tried: 0 9c33ae2f48 9c33ae2f48
10:38:38.001_M_I_ [10:1d] PULSE (calls: 33(33)=33+0-0, trgts=1, first=5,0, time=1570178318, mem=176831,1961[10380],109,443[20641],4294967022,0 - 2,1,0)
10:38:38.001_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(472934 6/1024)
10:38:38.001_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
10:38:40.001_M_I_ [10:1d] PULSE (calls: 33(33)=33+0-0, trgts=1, first=5,0, time=1570178320, mem=176831,1961[10380],109,443[20641],4294967022,0 - 2,1,0)
10:38:40.001_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(472934 6/1024)
10:38:40.001_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
10:38:41.111_I_I_007302e866831499 [09:0a] SCXML: session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDF6 external queue: event "error.queue.submit" added
10:38:41.111_I_I_007302e866831499 [1c:06] SCXML: {{{{{resume session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDF6
_I_I_007302e866831499 [1c:06] 1. SCXML: look for transitions (1)
_I_I_007302e866831499 [1c:04] 1.x SCXML: state <initial>: check transitions, event "error.queue.submit"
10:38:41.111_I_I_007302e866831499 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent
_I_I_007302e866831499 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000009C336E7BA8[undefined]={"name":"error.queue.submit","data":{"requestid":472921,"error":"-001 Timeout"}}
_I_I_007302e866831499 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- OBJECT:0000009C33738B10[undefined]={"requestid":472921,"error":"-001 Timeout"}
10:38:41.111_I_I_007302e866831499 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000
_I_I_007302e866831499 [1c:05] 2. SCXML: microstep
_I_I_007302e866831499 [1c:05] 2.1 SCXML: microstep exitting phase
_I_I_007302e866831499 [1c:05] 2.2 SCXML: microstep transiting phase
10:38:41.111_I_I_007302e866831499 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState
10:38:41.111 RLIB: request to 740(ORS_PRI_TEST) message EventOnInvoke(1000000102)
result(1000000004) '{"name":"error.queue.submit","data":{"requestid":472921,"error":"-001 Timeout"}}'
sessionid(1000000010) 'CPRRGNCUM52SNDD4R3TUGJD8KG00EE1J'
10:38:41.111_I_I_007302e866831499 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000
_I_I_007302e866831499 [1c:05] 2.3 SCXML: microstep entering phase
_I_I_007302e866831499 [1c:06] 1. SCXML: look for transitions (2)
10:38:41.111_I_I_007302e866831499 [1c:06] SCXML: }}}}}suspend session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EDF6
10:38:41.111 RLIB: received from 740(ORS_PRI_TEST) message RequestDeleteVCall(1000000004)
refid(1) 3300012
callid(1000000000) '00011aECP47T00EM'
10:38:41.111_M_I_007302e86683[/list][/list][/list][/list]

Kubig · « **Reply #3 on:** October 04, 2019, 09:55:56 AM »

I can't see any update or attach of mentioned user data. Post logs covering passing of data or check whether you really attach/update data to the UserData within the interaction

GeloJ07 · « **Reply #4 on:** October 04, 2019, 10:33:35 AM »

[quote author=Kubig link=topic=11452.msg52178#msg52178 date=1570182956]
I can't see any update or attach of mentioned user data. Post logs covering passing of data or check whether you really attach/update data to the UserData within the interaction
[/quote]

Hi Kubig,
thanks for your reply. This is what i've found inside the logs of the URS:

[b]N.B. In bold, the values that I want to insert in the Toaster, but which doesn't appear.[/b]

12:10:59.416 Int 22000 @@@INGRESSOCHAT
_I_I_007302e866831e30 [09:04] ASSIGN: _EXCLUDE_AGENT(LOCAL) <- STRING[1,9]: "undefined"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET_REQUESTED(LOCAL) <- STRING[1,190]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{},{},{},{},{},{}]"
_I_I_007302e866831e30 [09:04] ASSIGN: _INTERACTION_AGE(LOCAL) <- STRING[1,0]: ""
_I_I_007302e866831e30 [09:04] ASSIGN: _PRIORITY_INCREMENT_INTERVAL(LOCAL) <- INTEGER: 0
_I_I_007302e866831e30 [09:04] ASSIGN: _PRIORITY(LOCAL) <- INTEGER: 0
_I_I_007302e866831e30 [09:04] ASSIGN: _PRIORITY_INCREMENT(LOCAL) <- INTEGER: 0
_I_I_007302e866831e30 [09:04] ASSIGN: _DO_NOT_SELECT_CALL(LOCAL) <- INTEGER: 1
_I_I_007302e866831e30 [09:04] ASSIGN: _MEDIA_TYPE(LOCAL) <- STRING[1,4]: "chat"
_I_I_007302e866831e30 [09:04] ASSIGN: _ROUTE_DELAY(LOCAL) <- STRING[1,1]: "0"
_I_I_007302e866831e30 [09:04] ASSIGN: _VQ_TARGET(LOCAL) <- STRING[1,18]: "VQ_CHAT_POSTEDW_TO"
_I_I_007302e866831e30 [09:04] ASSIGN: _DIAL_OUT_SUCCESS_RATE(LOCAL) <- FLOAT: 85
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET0(LOCAL) <- STRING[1,146]: "{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET1(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET2(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET3(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET4(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET5(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET6(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET7(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET8(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET9(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET10(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET11(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET12(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET13(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET14(LOCAL) <- STRING[1,2]: "{}"
_I_I_007302e866831e30 [09:04] ASSIGN: expanded(LOCAL) <- STRING[2,5]: "false"
_I_I_007302e866831e30 [09:04] ASSIGN: _PRIORITY_INCREMENT_INTERVAL(LOCAL) <- INTEGER: 0
_I_I_007302e866831e30 [09:04] ASSIGN: _PRIORITY(LOCAL) <- INTEGER: 0
_I_I_007302e866831e30 [09:04] ASSIGN: _PRIORITY_INCREMENT(LOCAL) <- INTEGER: 0
_I_I_007302e866831e30 [09:04] ASSIGN: _DO_NOT_SELECT_CALL(LOCAL) <- INTEGER: 1
_I_I_007302e866831e30 [09:04] ASSIGN: _MEDIA_TYPE(LOCAL) <- STRING[1,4]: "chat"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGET_TIME_TO_WAIT(LOCAL) <- STRING[1,0]: ""
_I_I_007302e866831e30 [09:04] ASSIGN: _ROUTE_DELAY(LOCAL) <- STRING[1,1]: "0"
_I_I_007302e866831e30 [09:04] ASSIGN: _GMS_CONTACT(LOCAL) <- STRING[1,10]: "3450828769"
_I_I_007302e866831e30 [09:04] ASSIGN: _SERVIZIO(LOCAL) <- STRING[1,0]: ""
_I_I_007302e866831e30 [09:04] ASSIGN: _SERVIZIODETAILS(LOCAL) <- STRING[1,4]: "chat"

12:10:59.416 Int 22000 GMSCB: WaitForTarget, v2.66

12:10:59.416 Int 22000 ALLOCCOSERVIZIODETAILSchat

12:10:59.416 Int 22000 ALLOCCOSERVIZIOchat
12:10:59.416_I_I_007302e866831e30 [07:7e] delay routing 0 sec
12:10:59.416_M_I_007302e866831e30 [07:0e] priority tuning: age=yes, prediction=no, objective=no
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,147]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,150]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,153]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,156]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,159]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,162]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,165]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,168]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,171]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,174]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,177]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,180]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,183]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,186]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,189]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{},{},{},{},{},{},{},{},{},{},{},{},{},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: temp_string(LOCAL) <- STRING[1,150]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"},{}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,147]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}"
_I_I_007302e866831e30 [09:04] ASSIGN: target_requested_json_string(LOCAL) <- STRING[1,148]: "[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}]"
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGETS_KVLIST(LOCAL) <- LIST[1]: #0.target:VAG_PDW_CHAT@SS_ROU_PRI_TO.GA|#0.timeout:10|#0.clear:0|#0.stat_to_check:StatAgentsAvailable|#0.stat_operator:<|#0.stat_value:1
_I_I_007302e866831e30 [09:04] ASSIGN: _TARGETS_KVLIST_SIZE(LOCAL) <- INTEGER: 1
_I_I_007302e866831e30 [09:04] ASSIGN: target_index(LOCAL) <- INTEGER: 0

12:10:59.416 Int 22000 TargetListSize is : 1
_I_I_007302e866831e30 [09:04] ASSIGN: clearKey(LOCAL) <- STRING[1,8]: "#0.clear"
_I_I_007302e866831e30 [09:04] ASSIGN: clear(LOCAL) <- STRING[1,1]: "0"
_I_I_007302e866831e30 [09:04] ASSIGN: stat_valueKey(LOCAL) <- STRING[1,13]: "#0.stat_value"
_I_I_007302e866831e30 [09:04] ASSIGN: stat_value(LOCAL) <- STRING[1,1]: "1"
_I_I_007302e866831e30 [09:04] ASSIGN: stat_operatorKey(LOCAL) <- STRING[1,16]: "#0.stat_operator"
_I_I_007302e866831e30 [09:04] ASSIGN: stat_operator(LOCAL) <- STRING[1,1]: "<"
_I_I_007302e866831e30 [09:04] ASSIGN: targetKey(LOCAL) <- STRING[1,9]: "#0.target"
_I_I_007302e866831e30 [09:04] ASSIGN: target(LOCAL) <- STRING[1,29]: "VAG_PDW_CHAT@SS_ROU_PRI_TO.GA"
_I_I_007302e866831e30 [09:04] ASSIGN: timeoutKey(LOCAL) <- STRING[1,10]: "#0.timeout"
_I_I_007302e866831e30 [09:04] ASSIGN: timeout(LOCAL) <- INTEGER: 10
_I_I_007302e866831e30 [09:04] ASSIGN: stat_to_checkKey(LOCAL) <- STRING[1,16]: "#0.stat_to_check"
_I_I_007302e866831e30 [09:04] ASSIGN: stat_to_check(LOCAL) <- STRING[1,19]: "StatAgentsAvailable"

12:10:59.416 Int 22000 GMSCB: Last target no stat checking
_I_I_007302e866831e30 [09:04] ASSIGN: temp_string(LOCAL) <- STRING[2,29]: "VAG_PDW_CHAT@SS_ROU_PRI_TO.GA"
_I_I_007302e866831e30 [10:0e] HERE IS SDATA: VAG_PDW_CHAT@SS_ROU_PRI_TO - ##content
12:10:59.416_M_I_ [10:06] SO(9c34b1a4f8 43 2) ten=Environment name=VAG_PDW_CHAT@SS_ROU_PRI_TO.GA: stat <##content> asked (0,0,a0013)
_I_I_007302e866831e30 [10:0e] expand group returns(S): GMS2@SS_ROU_PRI_TO.A,1692@SS_ROU_PRI_TO.A,1686@SS_ROU_PRI_TO.A,test3@SS_ROU_PRI_TO.A,test1@SS_ROU_PRI_TO.A
_I_I_007302e866831e30 [09:04] ASSIGN: expand_group_result(LOCAL) <- STRING[2,106]: "GMS2@SS_ROU_PRI_TO.A,1692@SS_ROU_PRI_TO.A,1686@SS_ROU_PRI_TO.A,test3@SS_ROU_PRI_TO.A,test1@SS_ROU_PRI_TO.A"

12:10:59.416 Int 22000 GMSCB: Target with clear false
_I_I_007302e866831e30 [09:04] ASSIGN: expanded(LOCAL) <- STRING[2,4]: "true"
12:10:59.416_I_I_007302e866831e30 [07:07] HERE IS TARGETS
TARGETS: VAG_PDW_CHAT@SS_ROU_PRI_TO.GA
12:10:59.416_M_I_ [17:0c] VQ 9c34b6f0d8 created: type=0, ten=Environment
===============================
_M_I_ [17:06] VQ 9c34b6f0d8 TRG 9c33713110 added: name=VAG_PDW_CHAT, location=SS_ROU_PRI_TO, type=GA, state=##state, activity=unknown
12:10:59.416_M_I_ [10:06] SO(9c34b1a4f8 43 2) ten=Environment name=VAG_PDW_CHAT@SS_ROU_PRI_TO.GA: stat <##content> asked (0,0,a0013)
12:10:59.416_M_I_ [17:05] VQ 9c34b6f0d8 TRG 9c33713110 (name=VAG_PDW_CHAT, location=SS_ROU_PRI_TO, type=GA) synchronizing (o=0, n=5, c=0)
_M_I_ [17:09] VQ 9c34b6f0d8 TRG "VAG_PDW_CHAT"(9c33713110): connected to state Agent GMS2 ##state(9c34b10ea8), bf=0
_M_I_ [17:09] VQ 9c34b6f0d8 TRG "VAG_PDW_CHAT"(9c33713110): connected to state Agent 1692 ##state(9c3370f820), bf=0
_M_I_ [17:09] VQ 9c34b6f0d8 TRG "VAG_PDW_CHAT"(9c33713110): connected to state Agent 1686 ##state(9c34b0ecb0), bf=0
_M_I_ [17:09] VQ 9c34b6f0d8 TRG "VAG_PDW_CHAT"(9c33713110): connected to state Agent test3 ##state(9c3370e770), bf=0
_M_I_ [17:09] VQ 9c34b6f0d8 TRG "VAG_PDW_CHAT"(9c33713110): connected to state Agent test1 ##state(9c337b6d58), bf=0

12:10:59.416_T_I_007302e866831e30 [14:02] sending event 57 for vq VQ_CHAT_POSTEDW_TO (0 0-0 (0, i=122 o=121) 1570176720 794/32)
request to 65201(--) message RequestDistributeEvent
AttributeMediaType 5
AttributeTimeout 60
AttributeTimeinuSecs 416957
AttributeTimeinSecs 1570183859 (12:10:59)
AttributeExtensions [172] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_PRI_TO_TEST'
'VERSION' 'Version: 8.1.400.55'
'CLUSTER' 'URS_PRI_TO_TEST'
'VQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00EFSL'
'CUSTOMER_ID' 'Environment'
AttributeUserData [802] 00 16 00 00..
'_CB_SERVICE_ID' '219-b05a7c7f-c8cf-45ab-a7c4-591ed52ec70a'
'_CB_T_SERVICE_START' '1570183849'
'_CB_T_CALLBACK_ACCEPTED' '1570183736'
'_CB_T_NEXT_REDIAL_ATTEMPT' 'undefined'
'_CB_N_IS_SNOOZED' 'false'
'_CB_N_CALLBACK_MEDIA_ATTEMPTS' '0'
'_CB_T_LAST_DIAL_ATTEMPT' 'undefined'
'_CB_N_AGENT_ADDED_TO_IXN' '0'
'_CB_N_CALLBACK_ACCEPTED' '1'
'_CB_DIM_CHANNEL' 'WEB'
'_CB_DIM_TYPE' 'IMMEDIATE'
[b]'SAP_USERCONS' 'test1'[/b]
'SAP_SOLUTION' 'GMS'
'SERVIZIO' 'chat'
'SAP_CANALE' '007'
'EmailAddress' '3450828769'
'SAP_EMAIL' '3450828769'
[b]'SAP_SERVIZIO' ''[/b]
'GMS_ROUTABLE' '0'
'RouterData70' '("t"="1570183849 307")'
'GMS_Target_Requested' '[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}]'
'GMS_Target_Used' 'VAG_PDW_CHAT@SS_ROU_PRI_TO.GA'
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisQueue 'VQ_CHAT_POSTEDW_TO'
AttributeThisDN 'VQ_CHAT_POSTEDW_TO'
AttributeConnID 007302e866831e30
AttributeCustomerID 'Environment'
AttributeReferenceID 4294967295
AttributeUserEvent EventQueued
..sent to T-CTI-POM-WSV06:7500(fd=696)
12:10:59.416_M_I_007302e866831e30 [13:02] entering LVQ "VQ_CHAT_POSTEDW_TO" (1, 1123)
_M_I_007302e866831e30 [17:0f] VQ 9c34b6f0d8 [at all 7 0/0 0] 1 Target(s), flag=c08a, guid: 0Environment|VQ_CHAT_POSTEDW_TO||1|md38|1|00|0|0|---|||||||00|00{}{}{}[]VAG_PDW_CHAT@SS_ROU_PRI_TO.GA
12:10:59.416_M_I_007302e866831e30 [13:01] current vq: 9c332cb538 id=475427(), nVQ=C:B-AJGHFHDD, priority=0, time=1570183849.307
12:10:59.416_M_I_007302e866831e30 [13:03] call (vq 9c332cb538, id=475427, priority 0, time 1570183849.307) waits for VQ 9c34b6f0d8 (name="VQ_CHAT_POSTEDW_TO") now (0 1570183859.416)
12:10:59.416_T_I_007302e866831e30 [14:02] sending event 85 for vq VQ_CHAT_POSTEDW_TO (0 0-0 (0, i=122 o=121) 1570176720 794/32)
request to 65201(--) message RequestDistributeEvent
AttributeMediaType 5
AttributeTimeout 60
AttributeTimeinuSecs 416957
AttributeTimeinSecs 1570183859 (12:10:59)
AttributeExtensions [172] 00 06 00 00..
'SIGNATURE' 'router'
'NAME' 'URS_PRI_TO_TEST'
'VERSION' 'Version: 8.1.400.55'
'CLUSTER' 'URS_PRI_TO_TEST'
'VQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00EFSL'
'CUSTOMER_ID' 'Environment'
AttributeUserData [879] 00 18 00 00..
'_CB_SERVICE_ID' '219-b05a7c7f-c8cf-45ab-a7c4-591ed52ec70a'
'_CB_T_SERVICE_START' '1570183849'
'_CB_T_CALLBACK_ACCEPTED' '1570183736'
'_CB_T_NEXT_REDIAL_ATTEMPT' 'undefined'
'_CB_N_IS_SNOOZED' 'false'
'_CB_N_CALLBACK_MEDIA_ATTEMPTS' '0'
'_CB_T_LAST_DIAL_ATTEMPT' 'undefined'
'_CB_N_AGENT_ADDED_TO_IXN' '0'
'_CB_N_CALLBACK_ACCEPTED' '1'
'_CB_DIM_CHANNEL' 'WEB'
'_CB_DIM_TYPE' 'IMMEDIATE'
'SAP_USERCONS' 'test1'
'SAP_SOLUTION' 'GMS'
'SERVIZIO' 'chat'
'SAP_CANALE' '007'
'EmailAddress' '3450828769'
'SAP_EMAIL' '3450828769'
'SAP_SERVIZIO' ''
'GMS_ROUTABLE' '0'
'RouterData70' '("t"="1570183849 307")'
'GMS_Target_Requested' '[{"target":"VAG_PDW_CHAT@SS_ROU_PRI_TO.GA","timeout":"10","clear":false,"stat_to_check":"StatAgentsAvailable","stat_operator":"<","stat_value":"1"}]'
'GMS_Target_Used' 'VAG_PDW_CHAT@SS_ROU_PRI_TO.GA'
'RTargetAgentGroup' 'VAG_PDW_CHAT'
'RPVQID' 'PSJEJVCR8H5M7A7KJFEHAOKGCC00EFSL'
AttributeOtherDNRole 1
AttributeThisDNRole 2
AttributeThisQueue 'VQ_CHAT_POSTEDW_TO'
AttributeThisDN 'VQ_CHAT_POSTEDW_TO'
AttributeConnID 007302e866831e30
AttributeCustomerID 'Environment'
AttributeReferenceID 4294967295
AttributeUserEvent EventAttachedDataChanged
..sent to T-CTI-POM-WSV06:7500(fd=696)
_J_I_007302e866831e30 [0E:19] check call routing states (vq 0): s=0 d=0 t=0 h=(0 0 0) r=0 i=0 x=0 b=1 - false
_I_I_007302e866831e30 [07:0a] HERE IS WAIT (-1 sec)
_I_I_007302e866831e30 [07:0a] HERE IS WAIT (10 sec)
12:10:59.416_B_I_007302e866831e30 [07:0a] delay treatments for 0 msec
12:10:59.416_I_I_007302e866831e30 [09:04] <<<<<<<<<<<<suspend interp(WAIT), func:Wait timers:11000
12:10:59.416_B_I_007302e866831e30 [07:64] start chain of treatments
received from 65201(INX_PRI_TO_TEST)T-CTI-POM-WSV06:7500(fd=) message EventACK(refid=-1)
received from 65201(INX_PRI_TO_TEST)T-CTI-POM-WSV06:7500(fd=) message EventACK(refid=-1)
12:11:00.010_M_I_ [10:1d] PULSE (calls: 31(31)=31+0-0, trgts=0, first=5,1, time=1570183860, mem=176426,1958[10379],106,439[20639],4294967015,0 - 2,0,0)
12:11:00.010_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(475427 13/1024)
12:11:00.010_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
12:11:02.000_M_I_ [10:1d] PULSE (calls: 31(31)=31+0-0, trgts=0, first=5,1, time=1570183862, mem=176426,1958[10379],106,439[20639],4294967015,0 - 2,0,0)
12:11:02.000_M_I_ [10:1d] vqs allocation pattern: static=(13-3600 256 256) dynamic=(475427 13/1024)
12:11:02.000_M_I_ [10:1d] PULSE over: 0 cpu 0 objects 0 trgs
12:11:02.179 Trc 04500 Connecting to DBServer 'DAP_UCS_PRI_TEST' at host 't-contactcenter-scan.rete.testposte', port 1555
12:11:02.179_G_I_ [05:05] try X-connecting: ("name"="DAP_UCS_PRI_TEST","host"="t-contactcenter-scan.rete.testposte","is-server"="1","client-type"="15","server-type"="8","server_dbid"="137","port"="1555","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="1555")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
12:11:02.179 Trc 04501 Server DAP_UCS_PRI_TEST contacted, socket 1008
DEvent: nMsgID=MSG_REGISTERED; nServer=5; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
DEvent: nMsgID=MSG_DISCONNECTED; nServer=5; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
12:11:02.179 Std 04502 Cannot connect to DBServer 'DAP_UCS_PRI_TEST' at host 't-contactcenter-scan.rete.testposte', port 1555, reason 'cancel'
12:11:02.179_G_I_ [05:06] server DAP_UCS_PRI_TEST is being closed, socket 1008
12:11:02.179_G_I_ [0F:08] SERVER DAP_UCS_PRI_TEST(9c33ae2f48 0 1 1) tried: 0 9c33ae2f48 9c33ae2f48
12:11:03.929_I_I_007302e866831e26 [09:0a] SCXML: session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EFS6 external queue: event "error.queue.submit" added
12:11:03.929_I_I_007302e866831e26 [1c:06] SCXML: {{{{{resume session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EFS6
_I_I_007302e866831e26 [1c:06] 1. SCXML: look for transitions (1)
_I_I_007302e866831e26 [1c:04] 1.x SCXML: state <initial>: check transitions, event "error.queue.submit"
12:11:03.929_I_I_007302e866831e26 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent
_I_I_007302e866831e26 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000009C34B100D8[undefined]={"name":"error.queue.submit","data":{"requestid":475412,"error":"-001 Timeout"}}
_I_I_007302e866831e26 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- OBJECT:0000009C34AE4FA0[undefined]={"requestid":475412,"error":"-001 Timeout"}
12:11:03.929_I_I_007302e866831e26 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000
_I_I_007302e866831e26 [1c:05] 2. SCXML: microstep
_I_I_007302e866831e26 [1c:05] 2.1 SCXML: microstep exitting phase
_I_I_007302e866831e26 [1c:05] 2.2 SCXML: microstep transiting phase
12:11:03.929_I_I_007302e866831e26 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState
12:11:03.929 RLIB: request to 740(ORS_PRI_TEST) message EventOnInvoke(1000000102)
result(1000000004) '{"name":"error.queue.submit","data":{"requestid":475412,"error":"-001 Timeout"}}'
sessionid(1000000010) 'CPRRGNCUM52SNDD4R3TUGJD8KG00EGEH'
12:11:03.929_I_I_007302e866831e26 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000
_I_I_007302e866831e26 [1c:05] 2.3 SCXML: microstep entering phase
_I_I_007302e866831e26 [1c:06] 1. SCXML: look for transitions (2)
12:11:03.929_I_I_007302e866831e26 [1c:06] SCXML: }}}}}suspend session SID=PSJEJVCR8H5M7A7KJFEHAOKGCC00EFS6
12:11:03.929 RLIB: received from 740(ORS_PRI_TEST) message RequestDeleteVCall(1000000004)
refid(1) 3317146
callid(1000000000) '00011aECP47T00EM'
12:11:03.929_M_I_007302e866831e26 [17:11] VQ 9c34b50030 first available call: 007302e866831e27, reason=(0)binding
12:11:03.929_M_I_007302e866831e26 [13:03] call (vq 9c33a116e0, id=475412, priority 0) doesn't wait for VQ 9c34b50030 (name="" stats=22997 8558 10 1570183863.929) now (0)
12:11:03.929 RLIB: request to 740(ORS_PRI_TEST) message EventUpdateVCall(1000000013)

Kubig · « **Reply #5 on:** October 04, 2019, 10:43:43 AM »

As first you mentioned:

[quote]MyBusinessAttribute
First Name -> first_name
Last Name -> last_name
Username -> usercons
Service -> SAP_Service[/quote]

I could not see any of these KVP within your userdata structure, so it cannot work if the data are not there at all.

GeloJ07 · « **Reply #6 on:** October 04, 2019, 11:54:21 AM »

[quote author=Kubig link=topic=11452.msg52182#msg52182 date=1570185823]
As first you mentioned:

[quote]MyBusinessAttribute
First Name -> first_name
Last Name -> last_name
Username -> usercons
Service -> SAP_Service[/quote]

I could not see any of these KVP within your userdata structure, so it cannot work if the data are not there at all.
[/quote]

Sorry Kubig,
it was just an example, these are the original values of the Business Attribute named "PosteDigitalWealth"

[b]Business Attribute "PosteDigitalWealth"[/b]
Consulente Dedicato -> [i]SAP_USERCONS[/i]
Servizio -> [i]SAP_SERVIZIO[/i]
Nome e Cognome -> [i]SAP_NOMECOGNOME[/i] (It is disabled voluntarily and temporarily; in origin, it was First Name and Last Name; now is a concatenation of these 2, made in the IRD strategy, in a single Business Attribute value)

cavagnaro · « **Reply #7 on:** October 04, 2019, 05:41:22 PM »

Are both scenarios going thought same strategy?
I think you are doing a variable assignment but not attaching it.
Can you post screenshot of the flow where you do the attach?

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hsujdik · « **Reply #8 on:** October 04, 2019, 08:55:45 PM »

I think they are being attached, as he highlighted on the second log he posted...

Maybe there is a typo somewhere? Can you see the information on the Case Data on the interaction view? (since you are using the same business attribute for both the toaster and the interaction)

GeloJ07 · « **Reply #9 on:** October 07, 2019, 08:33:48 AM »

[quote author=cavagnaro link=topic=11452.msg52184#msg52184 date=1570210882]
Are both scenarios going thought same strategy?
I think you are doing a variable assignment but not attaching it.
Can you post screenshot of the flow where you do the attach?

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[/quote]

Hi, cavagnaro,
this is the part of the strategy where i make the update of the B.A.V. (Business Attribute Value) [i]SAP_USERCONS[/i]

[url=https://drive.google.com/file/d/1MLgtUNY4LzKP4ya_m2ZkRXkKTCpIUxxt/view?usp=sharing]https://drive.google.com/file/d/1MLgtUNY4LzKP4ya_m2ZkRXkKTCpIUxxt/view?usp=sharing[/url]

GeloJ07 · « **Reply #10 on:** October 07, 2019, 08:48:22 AM »

[quote author=hsujdik link=topic=11452.msg52185#msg52185 date=1570222545]
I think they are being attached, as he highlighted on the second log he posted...

Maybe there is a typo somewhere? Can you see the information on the Case Data on the interaction view? (since you are using the same business attribute for both the toaster and the interaction)
[/quote]

Hi hsujdik,
I don't think so, because i'm using the same Business Attribute with other 2 strategies (Voice and Email/WebForm) and they work perfectly; I can view all the values that i need to see on the Toaster/CaseData. I don't know why, it's not happening the same thing with the Chat Channel, even though that i double-checked all the stuffs inside the strategy.

I've noted something strange: In IRD, with the Trace View, i can't see the interaction passing through the strategy (Inside the strategy, it marks 0%), even though that i can see the interaction passing (I've inserted many prints inside the strategy, which i can see through the logs).

GeloJ07 · « **Reply #11 on:** October 08, 2019, 02:26:48 PM »

Ok guys, I did it!

It was a simple omission of a field inside the [b]GMS_Cluster[/b]: inside the [i][b]service.click-to-chat-mychat[/b][/i], i forgot to add the Business Attribute Value that i need to Update, in the field [b][i]_urs_udata_xfer_keys[/i][/b];

It works in this way:
[list type=decimal]
[li]Chat interactions begin processing when the Web Client submits a customer’s chat request to Chat Server.[/li]
[li]Chat Server creates a chat session and asks Universal Contact Server to create an interaction record.[/li]
[li]Chat Server submits the interaction to Interaction Server.[/li]
[li]Interaction Server places the interaction in its initial queue and begins processing it according to an interaction workflow.[/li]
[li]The interaction workflow and its component routing strategies may process the chat interaction in a number of ways, but eventually they select an agent who is available for chat sessions and send an invitation to that agent to participate in a chat session.[/li]
[li]The agent accepts the invitation and connects to the chat session.[/li]
[li]Agent and customer conduct a chat session.[/li]
[li]The chat session ends.[/li]
[li]Chat Server writes the content of the chat session to the Universal Contact Server database.[/li]
[li]Postprocessing occurs; for example, a transcript of the chat session is e-mailed to the customer.[/li]
[/list]

The problem is that the Update of the Business Attributes doesn't happen because it is stored inside the URS. It is never taken by the GMS, if that field is not valued with the values that you want to take from the URS.

Hope that it will help other people, who has the same problem that i had.

Thanks for your replies!

cavagnaro · « **Reply #12 on:** October 08, 2019, 02:29:51 PM »

Wait what? GMS how?
This should have worked without GMS even... As URS does the data attach and it is handled by IXN, GMS has no control of attach data at all, less when routing to agents... Something is missing in your call flow information

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GeloJ07 · « **Reply #13 on:** October 08, 2019, 02:40:33 PM »

[quote author=cavagnaro link=topic=11452.msg52196#msg52196 date=1570544991]
Wait what? GMS how?
This should have worked without GMS even... As URS does the data attach and it is handled by IXN, GMS has no control of attach data at all, less when routing to agents... Something is missing in your call flow information

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[/quote]

Hi cavagnaro,

sorry, maybe i said something wrong, cause i'm not so good at english and I am a newbie inside the Genesys World. This Chat Service has been made from an old strategy not made by me, which needs GMS (Chat Server, Cluster, ecc...) I just did an export to a new one and I started from it. It was only my logical reasoning.

cavagnaro · « **Reply #14 on:** October 08, 2019, 06:51:02 PM »

Glad you got it working, however the technical solution hardly will be GMS as it is a Layer of REST services for channel integration basically only.
Regards

Genesys CTI User Forum

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Author Topic: Can't display Business Attributes on WDE Toaster for Chat interactions (Read 6792 times)

GeloJ07

Can't display Business Attributes on WDE Toaster for Chat interactions

cavagnaro

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

Kubig

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

Kubig

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

cavagnaro

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

hsujdik

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

cavagnaro

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

GeloJ07

Re: Can't display Business Attributes on WDE Toaster for Chat interactions

cavagnaro

Re: Can't display Business Attributes on WDE Toaster for Chat interactions