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Offline tech

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Genesys Callback without ORS
« on: October 02, 2019, 10:38:10 AM »
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Hello All,

Is it possible to use Genesys Callback  without ORS implementation? If not, could cassandra servers deployed for GMS nodes be used for ORS?

Thank you.
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Offline David Alvarez

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Re: Genesys Callback without ORS
« Reply #1 on: October 02, 2019, 10:47:23 PM »
You could use an Outbound campaign, inserting data to a dial-up list through the REST service that OCS.

This could be an alternative.
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Offline Kubig

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Re: Genesys Callback without ORS
« Reply #2 on: October 04, 2019, 09:59:12 AM »
It can be used, but it depends on used version of GMS and ORS solution. Check available documentation or release notes for interoperability/supported version
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Offline Raja Sekhar

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Re: Genesys Callback without ORS
« Reply #3 on: October 30, 2019, 09:30:01 AM »
to answer your question, GMS Callback needs ORS for sure, and Cassandra is not required for ORS in this scenario, Just GMS uses it.
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