Author Topic: Genesys Pure Connect Vs Genesys Pure Engage  (Read 2417 times)

Offline Noufal

  • Full Member
  • ***
  • Posts: 103
  • Karma: -6
Genesys Pure Connect Vs Genesys Pure Engage
« on: March 21, 2018, 03:10:32 PM »
Hi All,

What is the difference Genesys Pure Connect and Genesys Pure Engage


Offline catanirex

  • Sr. Member
  • ****
  • Posts: 250
  • Karma: 11
Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #1 on: March 21, 2018, 05:23:49 PM »
Genesys Pure Engage = Genesys software
Genesys Pure Connect = Interactive Intelligence software

Offline Genesys CTI Guy

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #2 on: March 23, 2018, 09:19:22 PM »
To be clear also Pure Engage encompasses the full functionality of the traditional suite vs the more limited functions of a Pure Connect - that said, itís also horses for courses and Pure Connect is an excellent platform and easier to manage if your needs fit the platform capabilities. Not everyone needs to boil the ocean and have ultimate sophistication and flexibility.

Offline victor

  • Administrator
  • Hero Member
  • *****
  • Posts: 1400
  • Karma: 17
Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #3 on: March 27, 2018, 04:30:10 PM »
Genesys Pure Connect is pure interactive intelligence.

Genesys Engage is your standard Genesys you have known until now. Even better.

IMHO Genesys Pure Connect does not do justice to Genesys framework and, if anything, undermines Genesys cloud strategy that was supposed to be built on top of Genesys SIP server. Moving forward, I suspect one of them is going to be dropped. I suspect Genesys Engage did not make it fully to cloud due to Interactive Intelligence starting to really grab the market share due to its simplicity and low cost, and Genesys was forced to acquire it. I can be completely wrong (and probably am), but Genesys Connect based on ININ was supposed to be a stopgap measure until Genesys SIP has evolved to being capable of offering a pure cloud UX experience without a prolonged deployment.

The whole PureConnect feels like Genesys Express all over again, where Genesys was forced to do something with Alcatel products, only unlike Genesys Express this one seems to have taken a hold and is really undermining its own user base. With Amazon Connect on horizon and a plethora of other cheaper call center packages, I doubt Genesys Connect converting a lot of non-Genesys users to it, and is instead cannibalizing its own market.

All of this is my speculation of course, but judging by how low-cost no-frills Pure Connect is squeezing the existing Genesys deployments, I suspect that the strategy backfired, and PureConnect will be slowly phased out over the years and be replaced by Genesys Engage or whatever its future iteration is.

I sincerely hope I am wrong, and I look forward to being corrected.

Offline shivabharat

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #4 on: February 06, 2020, 05:49:10 PM »
Couldnt resist from replying.

This prediction is absolutely correct. With the recent name change its clear that Genesys cloud is the way forward. hearing news that pure connect will be discontinued by 2023.

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7131
  • Karma: 56330
Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #5 on: February 07, 2020, 12:38:04 AM »
PureConnect was doomed since its start.
And Cloud is good but not enough for everyone...yet.
There are many important things that still need a local installation, sometimes it is impossible to escape from those situations.

Enviado de meu SM-N9600 usando o Tapatalk