[quote author=hsujdik link=topic=11616.msg52925#msg52925 date=1590610249]
RequestAccept or RequestReject
Check if this document helps you: https://docs.genesys.com/Documentation/System/latest/GenEM/DeliverInteractiontoAgent
[/quote]
Thanks hsujdik for your answer!
I have already checked the logs of the WDE Bar and it looks like that it uses a specific command; I've found this list of command; can you tell me which of these commands is the one related to accept/decline a [b]Whatsapp interaction[/b]?
[i]INFO e.IWSConnectorModule - ======== Custom Command Registering =======
INFO e.IWSConnectorModule - Command Name[InteractionSetAttachedDataWithDelay]
INFO e.IWSConnectorModule - Command Name[MediaVoiceLogOn]
INFO e.IWSConnectorModule - Command Name[MediaVoiceLogOff]
INFO e.IWSConnectorModule - Command Name[MediaVoiceReady]
INFO e.IWSConnectorModule - Command Name[MediaVoiceNotReady]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaLogOnPlace]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaLogOn]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaReady]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaNotReady]
INFO e.IWSConnectorModule - Command Name[CancelConnectionCommand]
INFO e.IWSConnectorModule - Command Name[PossibleToCloseAllInteractions]
INFO e.IWSConnectorModule - Command Name[ApplicationClose]
INFO e.IWSConnectorModule - Command Name[WindowInteractionClose]
INFO e.IWSConnectorModule - Command Name[WindowClose]
INFO e.IWSConnectorModule - Command Name[BundleClose]
INFO e.IWSConnectorModule - Command Name[ToasterShowBroadcastMessage]
INFO e.IWSConnectorModule - Command Name[BroadcastMessageShow]
INFO e.IWSConnectorModule - Command Name[BroadcastMessageClose]
INFO e.IWSConnectorModule - Command Name[NotepadInsertTimeStamp]
INFO e.IWSConnectorModule - Command Name[ShowInteractionsWindow]
INFO e.IWSConnectorModule - Command Name[RestoreInteractionsWindow]
INFO e.IWSConnectorModule - Command Name[ShowToasterWindow]
INFO e.IWSConnectorModule - Command Name[ShowMessageToasterWindow]
INFO e.IWSConnectorModule - Command Name[ForceToCloseCase]
INFO e.IWSConnectorModule - Command Name[AgentStateChannelsLogOff]
INFO e.IWSConnectorModule - Command Name[MediaVoiceDNDOn]
INFO e.IWSConnectorModule - Command Name[MediaVoiceDNDOff]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceAnswerCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceReleaseCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceRedirectCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceHoldCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceRetrieveCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceInitTransfer]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceSingleStepTransfer]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceInitConference]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceSingleStepConference]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceCompleteTransfer]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceCompleteConference]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceAlternateCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceReconnectCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceResume]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceMuteOn]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceMuteOff]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceSendDTMF]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceDeleteFromConference]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceListenDisconnect]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceListenReconnect]
INFO e.IWSConnectorModule - Command Name[MediaVoiceMakeCall]
INFO e.IWSConnectorModule - Command Name[MediaVoiceMakeIM]
INFO e.IWSConnectorModule - Command Name[MediaVoiceStartIMSession]
INFO e.IWSConnectorModule - Command Name[InteractionIMSendMessage]
INFO e.IWSConnectorModule - Command Name[InteractionIMReleaseIM]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionIMReject]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionIMAccept]
INFO e.IWSConnectorModule - Command Name[ToasterAcceptPreview]
INFO e.IWSConnectorModule - Command Name[ToasterDeclinePreview]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceRecordCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoicePauseRecordCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceResumeRecordCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceStopRecordCall]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceReportBadQualityOfMedia]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceIsPossibleToClose]
INFO e.IWSConnectorModule - Command Name[InteractionIMIsPossibleToClose]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceClose]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceIfPossibleCloseInteraction]
INFO e.IWSConnectorModule - Command Name[InteractionIMClose]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceAutoCloseConsult]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionAccept]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionDecline]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionPreviewAccept]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionPreviewDecline]
INFO e.IWSConnectorModule - Command Name[InteractionVoiceBeforeClose]
INFO e.IWSConnectorModule - Command Name[ReportInFocusTimeTlib]
INFO e.IWSConnectorModule - Command Name[TeamCommunicatorOpenInteraction]
INFO e.IWSConnectorModule - Command Name[TeamCommunicatorAddToFavorite]
INFO e.IWSConnectorModule - Command Name[TeamCommunicatorModifyFavorite]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaLogOffPlace]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaLogOff]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaChangeStateReason]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaDNDOn]
INFO e.IWSConnectorModule - Command Name[MediaOpenMediaDNDOff]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaPlaceInQueue]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaTransferAgent]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaConferenceAgent]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionOpenMediaAccept]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionOpenMediaDecline]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaWorkflow]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaClose]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaCloseOnOutOfService]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaRestore]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaHandlingTimeout]
INFO e.IWSConnectorModule - Command Name[InteractionPossibleToMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaPullFromWorkbinById]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaGetInteractionStateById]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaCanPullInteraction]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaPullById]
INFO e.IWSConnectorModule - Command Name[InteractionManagementMoveToQueueById]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaMoveToQueue]
INFO e.IWSConnectorModule - Command Name[InteractionManagementMoveToWorkbinById]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[MultipleInteractionsActionFromWorkbinById]
INFO e.IWSConnectorModule - Command Name[MultipleInteractionsActionFromHistoryById]
INFO e.IWSConnectorModule - Command Name[InteractionManagementSetAttachedData]
INFO e.IWSConnectorModule - Command Name[InteractionManagementMarkDone]
INFO e.IWSConnectorModule - Command Name[SetAttachedDataAndPutBack]
INFO e.IWSConnectorModule - Command Name[OpenMediaEsdkInteractionPutBackInOriginalLocation]
INFO e.IWSConnectorModule - Command Name[InteractionInternalConferenceInviteSendInvite]
INFO e.IWSConnectorModule - Command Name[InteractionInternalConferenceInviteAccept]
INFO e.IWSConnectorModule - Command Name[InteractionInternalConferenceInviteDecline]
INFO e.IWSConnectorModule - Command Name[InteractionInternalConferenceInviteConferenceAgent]
INFO e.IWSConnectorModule - Command Name[InteractionInternalConferenceInviteStopProcessing]
INFO e.IWSConnectorModule - Command Name[InteractionInternalConferenceInvitePull]
INFO e.IWSConnectorModule - Command Name[ReportInFocusTimeIxnlib]
INFO e.IWSConnectorModule - Command Name[MediaEmailCreateNewOutboundEmail]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionEmailAccept]
INFO e.IWSConnectorModule - Command Name[ToasterInteractionEmailDecline]
INFO e.IWSConnectorModule - Command Name[InteractionEmailTransferAgent]
INFO e.IWSConnectorModule - Command Name[InteractionEmailPlaceInQueue]
INFO e.IWSConnectorModule - Command Name[InteractionEmailPutBack]
INFO e.IWSConnectorModule - Command Name[InteractionEmailIsPossibleToClose]
INFO e.IWSConnectorModule - Command Name[InteractionEmailClose]
INFO e.IWSConnectorModule - Command Name[InteractionEmailLoad]
INFO e.IWSConnectorModule - Command Name[InteractionEmailMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionInboundEmailSearchAndMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionOutboundEmailSearchAndMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionOutboundEmailPossibleToMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionInboundEmailPossibleToMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionEmailWorkflow]
INFO e.IWSConnectorModule - Command Name[InteractionEmailWorkflowFromInteractionESDK]
INFO e.IWSConnectorModule - Command Name[InteractionEmailReply]
INFO e.IWSConnectorModule - Command Name[InteractionEmailInLineForward]
INFO e.IWSConnectorModule - Command Name[InteractionEmailForward]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionOnOpenedEmailById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailReplyById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailResend]
INFO e.IWSConnectorModule - Command Name[InteractionEmailSaveNewOutbound]
INFO e.IWSConnectorModule - Command Name[InteractionEmailSave]
INFO e.IWSConnectorModule - Command Name[InteractionEmailDelete]
INFO e.IWSConnectorModule - Command Name[InteractionEmailSend]
INFO e.IWSConnectorModule - Command Name[InteractionEmailSendInterimReply]
INFO e.IWSConnectorModule - Command Name[InteractionEmailPullFromWorkbinById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionFromWorkbinPullById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailMarkDoneById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionFromWorkbinMarkDoneById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionFromHistoryMarkDoneById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailDeleteById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionFromWorkbinDeleteById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionFromHistoryDeleteById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailPrint]
INFO e.IWSConnectorModule - Command Name[InteractionEmailActionFromHistoryInLineForwardById]
INFO e.IWSConnectorModule - Command Name[InteractionEmailPullById]
INFO e.IWSConnectorModule - Command Name[WorkbinPreSelectedByName]
INFO e.IWSConnectorModule - Command Name[WorkbinSelected]
INFO e.IWSConnectorModule - Command Name[WorkbinPullInteraction]
INFO e.IWSConnectorModule - Command Name[WorkbinPushInteraction]
INFO e.IWSConnectorModule - Command Name[InteractionFilterSelected]
INFO e.IWSConnectorModule - Command Name[InteractionWorkItemAccept]
INFO e.IWSConnectorModule - Command Name[InteractionWorkItemDecline]
INFO e.IWSConnectorModule - Command Name[InteractionWorkItemMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionWorkItemPossibleToMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionWorkItemSearchAndMoveToWorkbin]
INFO e.IWSConnectorModule - Command Name[InteractionWorkitemMarkDoneById]
INFO e.IWSConnectorModule - Command Name[InteractionWorkitemWorkflowFromInteractionESDK]
INFO e.IWSConnectorModule - Command Name[InteractionWorkitemPutBackToOriginalSource]
INFO e.IWSConnectorModule - Command Name[InteractionSmsDisconnectSmsSessionChannel]
INFO e.IWSConnectorModule - Command Name[InteractionSmsAccept]
INFO e.IWSConnectorModule - Command Name[InteractionSmsDecline]
INFO e.IWSConnectorModule - Command Name[InteractionSmsSendMessage]
INFO e.IWSConnectorModule - Command Name[InteractionSmsDelete]
INFO e.IWSConnectorModule - Command Name[InteractionSmsPlaceInQueue]
INFO e.IWSConnectorModule - Command Name[InteractionSmsTransferAgent]
INFO e.IWSConnectorModule - Command Name[InteractionSmsWorkflow]
INFO e.IWSConnectorModule - Command Name[InteractionSmsGetHistoricMessage]
INFO e.IWSConnectorModule - Command Name[InteractionSmsCreateReplyMessage]
INFO e.IWSConnectorModule - Command Name[InteractionSmsSendReplyMessage]
INFO e.IWSConnectorModule - Command Name[InteractionSmsSendNewMessage]
INFO e.IWSConnectorModule - Command Name[MediaSmsCreateNewOutboundPageMode]
INFO e.IWSConnectorModule - Command Name[InteractionSmsIsPossibleToClose]
INFO e.IWSConnectorModule - Command Name[SetLastCalledAgentUCS]
INFO e.IWSConnectorModule - Command Name[ContactDirectorySearch]
INFO e.IWSConnectorModule - Command Name[ContactOpenSearchWindow]
INFO e.IWSConnectorModule - Command Name[ContactAssignInteractionToContact]
INFO e.IWSConnectorModule - Command Name[ContactAssignInteractionToContactForCustom]
INFO e.IWSConnectorModule - Command Name[ContactCreateUCSInteraction]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaUCSStopProcessing]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaUCSUpdate]
INFO e.IWSConnectorModule - Command Name[InteractionOpenMediaEsdkUCSUpdate]
INFO e.IWSConnectorModule - Command Name[InteractionChatDisconnectChatSessionChannel]
INFO e.IWSConnectorModule - Command Name[InteractionChatDisconnectMonitoredChat]
INFO e.IWSConnectorModule - Command Name[InteractionChatDisconnectMonitoredCoachChat]
INFO e.IWSConnectorModule - Command Name[InteractionChatAutoDisconnect]
INFO e.IWSConnectorModule - Command Name[InteractionChatAutoCloseInteraction]
INFO e.IWSConnectorModule - Command Name[InteractionChatCloseInteraction]
INFO e.IWSConnectorModule - Command Name[InteractionChatPlaceInQueue]
INFO e.IWSConnectorModule - Command Name[InteractionChatIsPossibleToClose]
INFO e.IWSConnectorModule - Command Name[InteractionChatLeaveInteractionFromConference]
INFO e.IWSConnectorModule - Command Name[AskSaveModifiedContact]
INFO e.IWSConnectorModule - Command Name[InteractionUCSInQueue]
INFO e.IWSConnectorModule - Command Name[ContactNotification]
INFO e.IWSConnectorModule - Command Name[CreateInteractionUCSFromESDKInteraction]
INFO e.IWSConnectorModule - Command Name[DeleteInteractionUCS]
INFO e.IWSConnectorModule - Command Name[ContactOpenToDialog]
INFO e.IWSConnectorModule - Command Name[ContactAttributeInfoOrder]
INFO e.IWSConnectorModule - Command Name[GetContactUCS]
INFO e.IWSConnectorModule - Command Name[CampaignGetPreviewRecord]
INFO e.IWSConnectorModule - Command Name[StartPreviewRecordOutbound]
INFO e.IWSConnectorModule - Command Name[ClosePullPreviewRecord]
INFO e.IWSConnectorModule - Command Name[PossibleToClosePullPreview]
INFO e.IWSConnectorModule - Command Name[PossibleToClosePushPreview]
INFO e.IWSConnectorModule - Command Name[InteractionPushPreviewAccept]
INFO e.IWSConnectorModule - Command Name[InteractionPushPreviewDecline]
INFO e.IWSConnectorModule - Command Name[InteractionPushPreviewWorkflow]
INFO e.IWSConnectorModule - Command Name[OpenAddNewNumberToCall]
INFO e.IWSConnectorModule - Command Name[CallOutboundRecordNewNumber]
INFO e.IWSConnectorModule - Command Name[UpdateOutboundRecord]
INFO e.IWSConnectorModule - Command Name[MarkProcessedOutboundChain]
INFO e.IWSConnectorModule - Command Name[RejectOutboundChain]
INFO e.IWSConnectorModule - Command Name[CompleteOutboundRecord]
INFO e.IWSConnectorModule - Command Name[CancelOutboundChain]
INFO e.IWSConnectorModule - Command Name[CampaignFieldsLoad]
INFO e.IWSConnectorModule - Command Name[ChainRecordFieldsLoad]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interaction.ChainsOfCommand.IsPossibleToClose]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interaction.ChainsOfCommand.CloseInteraction]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interaction.ChainsOfCommand.BeforeCloseInteraction]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interaction.ChainsOfCommand.AcceptInteraction]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interactions.ChainsOfCommand.DisconnectFromChat]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interactions.ChainsOfCommand.LeaveInteraction]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interactions.ChainsOfCommand.Conference]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interactions.ChainsOfCommand.ConferenceRoutingBased]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interaction.ChainsOfCommand.TransferToQueue]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interaction.ChainsOfCommand.PlaceOnHold]
INFO e.IWSConnectorModule - Command Name[Genesyslab.Desktop.Modules.MessengerCore.Model.Interactions.ChainsOfCommand.CreateNewSessionFromParentInteraction]
INFO e.IWSConnectorModule - Command Name[ExtendedAddInvitingParty]
INFO e.IWSConnectorModule - Command Name[ExtendedRemoveInvitingParty]
INFO e.IWSConnectorModule - Command Name[AcceptInternalConferenceInvite]
INFO e.IWSConnectorModule - Command Name[SendConferenceInviteAgent]
INFO e.IWSConnectorModule - Command Name[DeclineInternalConferenceInvite]
INFO e.IWSConnectorModule - Command Name[SendInternalConferenceInvite]
INFO e.IWSConnectorModule - Command Name[StopProcessingInternalConferenceInvite]
DEBUG cture.CommandManager - InsertCommandToChainOfCommandAfter(InteractionEmailActionFromWorkbinMarkDoneById, MarkDone, [1]
DEBUG cture.CommandManager - InsertCommandToChainOfCommandAfter(InteractionWorkitemMarkDoneById, MarkDoneIdWorkitem, [1]
DEBUG cture.CommandManager - AddCommandToChainOfCommand(InteractionSmsSendMessage, [1]
DEBUG cture.CommandManager - AddCommandToChainOfCommand(InteractionEmailDelete, [1]
DEBUG cture.CommandManager - InsertCommandToChainOfCommandAfter(InteractionEmailClose, Close, [1][/i]
Thank you in advance and cheers!
