Oracle 8i & Genesys 5.1 Help.

[Calum]

Is anyone using an Oracle 8i database with a Genesys 5.1 environment? Which versions of Genesys software are you using?

From what I gather Genesys does not recommend this configuration.

I’d like to know about any potential problems, issues or actions that must be take to maintain compatibility.

Thanks

[Rory]

Calum,

We.ve been running Genesys 5.1.5 on Oracle 8i (8.1.7) for some time with no problems. Drivers we were using previously (7.3.4) were compatible so changed very little apart from DB upgrade.

Rory

[Calum]

Rory,

To clarify then you didn't have to upgrade anything of the Genesys products? We'll be keeping the softphone client as 7.

How did you test?

[Rory]

Calum,

We upgraded a development copy of the database first, pointed Genesys to it, and tested end to end. Everything ran from a Genesys point of view, however, we only run the outbound suite although I doubt whether that would make too much of a difference.

We then backed up the production DB and migrated it. Testing end to end again showed no problems so that was that.

Sounds too easy but no problems since.

Rory

[Calum]

Rory,

Thanks for the input what did you change in Genesys to point to the new instance? Just DBServer....

[Rory]

Calum,

Changed Confserver.conf to point to development database.
Changed the ConfServ application, DBServer section, DBServer entry to development database.
Created a new DAP and swapped this into ConfServ, List Manager applications via the Connections tab.

We had this as a standard process prior to the upgrade for other testing so made that part easy.

Rory

[Calum]

Rory, Thanks.

We connected.

Next test is to migrate all of schemas to 8i and run in a blended environment.