SL calculation for period of time

[marmota]

Hi!

We need to calculate SL during specific working hours (let's say 6am-8pm) so that calls that come during non-working hours are not considered at SL. Can you advise best approach how to do that?

1) limit working hours at routing (we don't want to go to this option);
2) apply User data to calls that come at non-working hours and then use it to clarify whether to calculate a call at SL;

Any other/better options?

[cavagnaro]

Get the query by hour and just consider the hours you need.

[hsujdik]

What kind of report are you considering? Real time (Pulse?)

If so, I like your own idea of using an User Data for filtering.

[marmota]

Thanks for advises! Will use User Data then.