Polycom Hardphone with Genesys Sip Endpoint enabled

[szs5tim]

Hi guys,

I have a situation due to COVID where agents were working from home using WDE with SIP Endpoint and now some of them would return to the office on a rotation, couple of days from the office, couple of days from home.

In the office they use Polycom phones that are already registered with SIP Server and they log in to WDE with the phone's extensions.

The problem is, if you enable SIP Endpoint by role for the agent, when he logs in, SIP EP will try to register the extension of the phone, it will fail resulting in voice channel being out of service.

Do you know of a way/workaround to use WDE with SIP EP enabled and still log in to a place with a hardphone extension without removing of course the SIP EP role?

Thanks!

[Kubig]

Try to use one of the latest WDE version and use the built-in function - see description below:

[quote]The following new feature was introduced in the 8.5.138.04 release:

Automatic Endpoint selection:
In SIP environments, you can now enable agents to enter different Places associated with different types of DNs to enable them to login from a Workspace SIP Endpoint/Genesys Softphone in connector mode workstation or a mobile, home phone, or 3rd party SIP Endpoint. Workspace automatically selects the correct endpoint based on the DN type of the Place specified by an agent during login. For example, one Place might be set up as a soft phone and another as a hard phone. This enables agents to log in from different devices or locations or from a backup service during failure or maintenance.[/quote]

[szs5tim]

I totally overlooked this feature.
Will have to update and give it a try.

Thanks Kubig!