" /> architecture for WWE - Genesys CTI User Forum

Author Topic: architecture for WWE  (Read 1343 times)

Offline sergiocodas

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
architecture for WWE
« on: September 09, 2020, 05:07:46 PM »
Advertisement
Hi to all,
we are planning to add new agent workstations using WWE integrated with Salesforce. 
Genesys documentation declares to implement "web services" server that includes WWE, web services and adapter for Salesforce.
All could be integrated with actual Genesys platform: configuration layer, ORS, URS, Cassandra db, GMS, Chat server, SIP server, Interaction Servers, social media channels and so on.
Do you have similar architecture?
Could I expect or include other "pieces" of software?

I appreciate you in advance
Best regards

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: architecture for WWE
« Reply #1 on: September 10, 2020, 02:20:37 PM »
Well... WWE and WS has its own requirements, like Cassandra.
It is all quite well documented at Deployment guides for each component.
Make a lab before so you can see what you would need to deploy

Enviado de meu SM-N9600 usando o Tapatalk