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Offline Leonxxx86

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Genesys and SAP toolbar
« on: September 29, 2020, 03:00:16 AM »
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hi, I have an issue when agent 1 ​consult a customer call to agent 2 in SAP toolbar and then agent 2 release the call, agent 2 click on END, agent status doesn't change to READY in SAP toolbar. it looks like Genesys is not sending the compatibility list to SAP, has anyone experienced this issue before?

Thank you
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