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Author Topic: URS disconnects and reconnects continuously  (Read 2115 times)

Offline GeloJ07

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URS disconnects and reconnects continuously
« on: November 12, 2020, 11:45:46 AM »
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Hi to all,

i have a very big problem about the URS for our development environment. As mentioned in the title, the URS keeps disconnecting and reconnecting also causing the connection failure between some Servers / Db (It also makes the entire environment really slow). Here are some screenshots of IRD:

https://drive.google.com/file/d/1ex2voWyFTZwPWBgg8HgD3KGuWQligjkZ/view?usp=sharing
https://drive.google.com/file/d/1h6vm0gr_WmCnGmSE4-P5WnnEX1ch0pYc/view?usp=sharing
https://drive.google.com/file/d/1t-eU0I1evE6pNW7eQZbBDLcee1yBOo7Y/view?usp=sharing
https://drive.google.com/file/d/1yqXyZX8-9oW3oNEdle4rWcf3HkB2MQdc/view?usp=sharing

I have also noticed something in the logs:

[i]Universal Routing Server: 8.1.400.55
WEB Client: disabled (81,0)
HTTP Server: enabled (http://T-CTI-POM-WSV11:82/urs/help)
SOAP Server: disabled (0)
Verbose: 5
VCB: 60:90:90:0:20:0:1:25:0:0:150:60:5:0:0:0:300
Application name: URS_PRI_TO_TEST
Application type: RouterServer (15)
Command line:    C:\GCTI\URS_PRI_TO_TEST_1\ur_server.exe -host 10.227.198.6 -port 2020 -app URS_PRI_TO_TEST -service URServer64 -l 7260@T-CTI-POM-WSV07
Host name:        T-CTI-POM-WSV11
DST:              TZ = 1, timeb = 0
Time zone:        -3600, W. Europe Standard Time, W. Europe Daylight Time
UTC time:        2020-11-11T16:06:45.557
Local time:      2020-11-11T17:06:45.557
Start time (UTC): 2020-11-11T16:06:22
Running time:    0:00:00:23
Host info:        Windows 6.2.9200, 2, , 0.0, 0190, 3
File:            (2) C:\GCTI\log\URS_PRI_TO_TEST\URS_PRI_TO_TEST.20201111_170645_557.log

Router as web server (http://T-CTI-POM-WSV11:82/urs/help): on
Router as web client on, pid=2600

[b]@@@1605110805.557461<-4(22640720) !!!
17:06:45.557 Std 21008 Attention! shortage of cpu resources, type:2, severity:23, reduce: no
@@@1605110805: mbs by cnt 4(CNT=5931 tm=22906361), mbs by tm 4(cnt=5931 TM=22906361)
17:06:45.557_M_I_ [10:1d] PULSE (calls: 0(0)=0+0-0, trgts=0, first=0,0, time=1605110805, mem=229964,2086[11392],9,332[21623],0,0 - 2,0,0)
17:06:45.557_M_I_ [10:1d] PULSE no calls, ignored: 1 cpu 0  2 next
17:06:45.557_M_I_ [10:34] stat's contents update flag set to 0 hint=0 
17:06:45.557_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_ROU_PRI_TO
17:06:45.557 Std 04502 Cannot connect to StatServer 'SS_ROU_PRI_TO' at host 'T-CTI-POM-WSV11', port 3415, reason 'unknown'
17:06:45.557_G_I_ [11:03] server SS_ROU_PRI_TO is being closed, socket 1
17:06:45.557_G_I_ [0F:08] SERVER SS_ROU_PRI_TO(6110f7cef8 0 1 1) tried: 0 6110f7cef8 6110f7cef8
17:06:45.557 Std 04502 Cannot connect to DBServer 'DBServer_UCS_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 5500, reason 'unknown'
17:06:45.557_G_I_ [0F:08] SERVER DBServer_UCS_PRI_TO_TEST(6110f7d6a8 0 1 1) tried: 0 6110f7d6a8 6110f7d6a8
17:06:45.557_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_REP_PRI_TO_TEST
17:06:45.557 Std 04502 Cannot connect to StatServer 'SS_REP_PRI_TO_TEST' at host 'T-CTI-POM-WSV11', port 7600, reason 'unknown'
17:06:45.557_G_I_ [11:03] server SS_REP_PRI_TO_TEST is being closed, socket 2
17:06:45.557_G_I_ [0F:08] SERVER SS_REP_PRI_TO_TEST(6110f7dac8 0 1 1) tried: 0 6110f7dac8 6110f7dac8
17:06:45.557_G_I_ [0F:08] SERVER SS_REP_BCK_TO_TEST(6110f7dd00 0 0 0) tried: 0 6110f7dac8 6110f7dac8
17:06:45.557 Std 04502 Cannot connect to DBServer 'DBServer_IXN_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 4000, reason 'unknown'
17:06:45.557_G_I_ [0F:08] SERVER DBServer_IXN_PRI_TO_TEST(6110fc23e8 0 1 1) tried: 0 6110fc23e8 6110fc23e8
received from 65200(SIPServer_PRI_TO_TEST)T-CTI-POM-WSV07:3000(fd=) message EventServerDisconnected(refid=0)
17:06:45.557_T_I_ [14:32] EventServerDisconnected is received for ts SIPServer_PRI_TO_TEST
17:06:45.557 Std 04502 Cannot connect to TServer 'SIPServer_PRI_TO_TEST' at host 'T-CTI-POM-WSV07', port 3000, reason 'unknown'
17:06:45.557_G_I_ [14:12] server SIPServer_PRI_TO_TEST is being closed, socket 65200
17:06:45.557_T_W_ [14:13]  calls for tserver SIPServer_PRI_TO_TEST[SwitchSIP_TO_TEST] will be deleted
17:06:45.557 Std 04502 Cannot connect to TServer 'INX_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 7500, reason 'unknown'
17:06:45.557_G_I_ [0F:08] SERVER INX_PRI_TO_TEST(6110fc2bc0 0 1 1) tried: 0 6110fc2bc0 6110fc2bc0
17:06:45.557_G_I_ [0F:08] SERVER IXN_BCK_TO_TEST(6110fd91a0 0 0 0) tried: 0 6110fc2bc0 6110fc2bc0
17:06:45.557_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_URS
17:06:45.557 Std 04502 Cannot connect to StatServer 'SS_URS' at host 'T-CTI-POM-WSV01', port 4000, reason 'unknown'
17:06:45.557_G_I_ [11:03] server SS_URS is being closed, socket 3
17:06:45.557_G_I_ [0F:08] SERVER SS_URS(6110feff90 0 1 1) tried: 0 6110feff90 6110feff90
17:06:45.557 Std 04502 Cannot connect to DBServer 'OCS_DB_PRI_TO_TEST' at host 'T-CTI-POM-WSV05', port 4080, reason 'unknown'
17:06:45.557_G_I_ [0F:08] SERVER OCS_DB_PRI_TO_TEST(6110ff03c8 0 1 1) tried: 0 6110ff03c8 6110ff03c8
17:06:45.557 Trc 04500 Connecting to StatServer 'SS_ROU_PRI_TO' at host 'T-CTI-POM-WSV11', port 3415
17:06:45.557_G_I_ [11:02] try  X-connecting: ("name"="SS_ROU_PRI_TO","host"="T-CTI-POM-WSV11","is-server"="1","client-type"="15","server-type"="2","server_dbid"="116","port"="3415","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="3415")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
17:06:45.557 Trc 04501 Server SS_ROU_PRI_TO contacted, socket 4
17:06:45.557 Trc 04500 Connecting to DBServer 'DBServer_UCS_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 5500
17:06:45.557_G_I_ [05:05] try  X-connecting: ("name"="DBServer_UCS_PRI_TO_TEST","host"="T-CTI-POM-WSV06","is-server"="1","client-type"="15","server-type"="46","server_dbid"="294","port"="5500","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="5500")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
._17:06:45.5570_17:06:47.8380_error: ConnNS.cpp:226 cannot resolve name 'T-CTI-POM-WSV06', errno=0[/b]
@@@1605110807.838703<-102(2281242) !!!
17:06:47.838 Trc 04500 Connecting to StatServer 'SS_REP_PRI_TO_TEST' at host 'T-CTI-POM-WSV11', port 7600
17:06:47.838_G_I_ [11:02] try  X-connecting: ("name"="SS_REP_PRI_TO_TEST","host"="T-CTI-POM-WSV11","is-server"="1","client-type"="15","server-type"="2","server_dbid"="171","port"="7600","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="7600")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
17:06:47.838 Trc 04501 Server SS_REP_PRI_TO_TEST contacted, socket 5
17:06:47.838 Trc 04500 Connecting to DBServer 'DBServer_IXN_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 4000
17:06:47.838_G_I_ [05:05] try  X-connecting: ("name"="DBServer_IXN_PRI_TO_TEST","host"="T-CTI-POM-WSV06","is-server"="1","client-type"="15","server-type"="46","server_dbid"="132","port"="4000","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="4000")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
._17:06:47.8380_17:06:50.1350_error: ConnNS.cpp:226 cannot resolve name 'T-CTI-POM-WSV06', errno=0
@@@1605110810.135556<-102(2296853) !!!
17:06:50.135 Trc 04500 Connecting to TServer 'INX_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 7500
17:06:50.135_G_I_ [14:11] try  X-connecting: ("name"="INX_PRI_TO_TEST","host"="T-CTI-POM-WSV06","is-server"="1","client-type"="15","server-type"="111","server_dbid"="131","port"="7500","protocol"="addp","addp-timeout"="60","addp-remote-timeout"="130","addp-trace"="off","port_as_string"="7500")
addp-trace off
(addp_xconfig) local 60000 msec, remote 130000 msec, trace off
._17:06:50.1350_17:06:52.4160_error: ConnNS.cpp:226 cannot resolve name 'T-CTI-POM-WSV06', errno=0
@@@1605110812.416810<-102(2281254) !!!
17:06:52.416 Trc 04500 Connecting to StatServer 'SS_URS' at host 'T-CTI-POM-WSV01', port 4000
17:06:52.416_G_I_ [11:02] try  X-connecting: ("name"="SS_URS","host"="T-CTI-POM-WSV01","is-server"="1","client-type"="15","server-type"="2","server_dbid"="130","port"="4000","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="4000")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
17:06:52.416 Trc 04501 Server SS_URS contacted, socket 6
17:06:52.416 Trc 04500 Connecting to DBServer 'OCS_DB_PRI_TO_TEST' at host 'T-CTI-POM-WSV05', port 4080
17:06:52.416_G_I_ [05:05] try  X-connecting: ("name"="OCS_DB_PRI_TO_TEST","host"="T-CTI-POM-WSV05","is-server"="1","client-type"="15","server-type"="46","server_dbid"="263","port"="4080","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="4080")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
._17:06:52.4160_17:07:08.2600_error: ConnNS.cpp:226 cannot resolve name 'T-CTI-POM-WSV05', errno=0
@@@1605110828.260593<-102(15843783) !!!
17:07:08.260 Std 21008 Attention! shortage of cpu resources, type:2, severity:23, reduce: no
@@@1605110828: mbs by cnt 102(CNT=7 tm=22703132), mbs by tm 102(cnt=7 TM=22703132)
17:07:08.260_M_I_ [10:1d] PULSE (calls: 0(0)=0+0-0, trgts=0, first=0,0, time=1605110828, mem=229963,2086[11392],9,332[21622],0,0 - 2,0,0)
17:07:08.260_M_I_ [10:1d] PULSE no calls, ignored: 1 cpu 0  2 next
17:07:08.260 Std 07101 Feature 'router_ha_option': 1 licenses checked out

Router High Availability Mode is turned on

17:07:08.260_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_ROU_PRI_TO
17:07:08.260 Std 04502 Cannot connect to StatServer 'SS_ROU_PRI_TO' at host 'T-CTI-POM-WSV11', port 3415, reason 'unknown'
17:07:08.260_G_I_ [11:03] server SS_ROU_PRI_TO is being closed, socket 4
17:07:08.260_G_I_ [0F:08] SERVER SS_ROU_PRI_TO(6110f7cef8 0 1 1) tried: 0 6110f7cef8 6110f7cef8
17:07:08.260 Std 04502 Cannot connect to DBServer 'DBServer_UCS_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 5500, reason 'unknown'
17:07:08.260_G_I_ [0F:08] SERVER DBServer_UCS_PRI_TO_TEST(6110f7d6a8 0 1 1) tried: 0 6110f7d6a8 6110f7d6a8
17:07:08.260_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_REP_PRI_TO_TEST
17:07:08.260 Std 04502 Cannot connect to StatServer 'SS_REP_PRI_TO_TEST' at host 'T-CTI-POM-WSV11', port 7600, reason 'unknown'
17:07:08.260_G_I_ [11:03] server SS_REP_PRI_TO_TEST is being closed, socket 5
17:07:08.260_G_I_ [0F:08] SERVER SS_REP_PRI_TO_TEST(6110f7dac8 0 1 0) tried: 0 0 6110f7dac8
17:07:08.260_G_I_ [0F:08] SERVER SS_REP_BCK_TO_TEST(6110f7dd00 0 0 1) tried: 0 6110f7dd00 6110f7dac8
17:07:08.260_G_I_ [0F:09] change SS_REP_PRI_TO_TEST current server from SS_REP_PRI_TO_TEST to SS_REP_BCK_TO_TEST
17:07:08.260_Z_I_ [0F:09] STATSERVER SS_REP_PRI_TO_TEST updated: server=SS_REP_BCK_TO_TEST, ID=-1, version=0, flags=0, proxy=, maxload=0)
17:07:08.260_G_C_ [0F:08] SERVER SS_REP_BCK_TO_TEST(6110f7dd00 0 0) is current for SS_REP_PRI_TO_TEST(6110f7d9a0 0 0)
17:07:08.260 Std 04502 Cannot connect to DBServer 'DBServer_IXN_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 4000, reason 'unknown'
17:07:08.260_G_I_ [0F:08] SERVER DBServer_IXN_PRI_TO_TEST(6110fc23e8 0 1 1) tried: 0 6110fc23e8 6110fc23e8
17:07:08.260 Std 04502 Cannot connect to TServer 'INX_PRI_TO_TEST' at host 'T-CTI-POM-WSV06', port 7500, reason 'unknown'
17:07:08.260_G_I_ [0F:08] SERVER INX_PRI_TO_TEST(6110fc2bc0 0 1 0) tried: 0 0 6110fc2bc0
17:07:08.260_G_I_ [0F:08] SERVER IXN_BCK_TO_TEST(6110fd91a0 0 0 1) tried: 0 6110fd91a0 6110fc2bc0
17:07:08.260_G_I_ [0F:09] change INX_PRI_TO_TEST current server from INX_PRI_TO_TEST to IXN_BCK_TO_TEST
17:07:08.260_G_C_ [0F:08] SERVER IXN_BCK_TO_TEST(6110fd91a0 0 0) is current for INX_PRI_TO_TEST(6110fc2a80 0 0)
17:07:08.260_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_URS
17:07:08.260 Std 04502 Cannot connect to StatServer 'SS_URS' at host 'T-CTI-POM-WSV01', port 4000, reason 'unknown'
17:07:08.260_G_I_ [11:03] server SS_URS is being closed, socket 6
17:07:08.260_G_I_ [0F:08] SERVER SS_URS(6110feff90 0 1 1) tried: 0 6110feff90 6110feff90
17:07:08.260_H_I_ [1A:01] HTTP Interface started (pid=4232): ./httpinterface -urs_host T-CTI-POM-WSV11 -urs_port 3100 -log_buffering false -log_remove_old_files "true" -verbose 3 -http_param (%22protocol%22%3d%22addp%22%2c%22addp-timeout%22%3d%220%22%2c%22addp-remote-timeout%22%3d%220%22%2c%22addp-trace%22%3d%22off%22%2c%22name%22%3d%22URS_PRI_TO_TEST%22%2c%22server-type%22%3d%2215%22%2c%22backlog%22%3d%225%22%2c%22port%22%3d%2282%22)
17:07:08.260 Std 04502 Cannot connect to DBServer 'OCS_DB_PRI_TO_TEST' at host 'T-CTI-POM-WSV05', port 4080, reason 'unknown'
17:07:08.260_G_I_ [0F:08] SERVER OCS_DB_PRI_TO_TEST(6110ff03c8 0 1 1) tried: 0 6110ff03c8 6110ff03c8
17:07:08.260 Trc 04500 Connecting to StatServer 'SS_REP_BCK_TO_TEST' at host 'T-CTI-POM-WSV11', port 7700
17:07:08.260_G_I_ [11:02] try  X-connecting: ("name"="SS_REP_BCK_TO_TEST","host"="T-CTI-POM-WSV11","is-server"="1","client-type"="15","server-type"="2","server_dbid"="306","port"="7700","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="7700")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
17:07:08.260 Trc 04501 Server SS_REP_BCK_TO_TEST contacted, socket 7
17:07:08.260 Trc 04500 Connecting to TServer 'IXN_BCK_TO_TEST' at host 'T-CTI-POM-WSV06', port 8080
17:07:08.260_G_I_ [14:11] try  X-connecting: ("name"="IXN_BCK_TO_TEST","host"="T-CTI-POM-WSV06","is-server"="1","client-type"="15","server-type"="111","server_dbid"="262","port"="8080","protocol"="addp","addp-timeout"="60","addp-remote-timeout"="130","addp-trace"="off","port_as_string"="8080")
addp-trace off
(addp_xconfig) local 60000 msec, remote 130000 msec, trace off
._17:07:08.2600_17:07:10.5100_error: ConnNS.cpp:226 cannot resolve name 'T-CTI-POM-WSV06', errno=0
@@@1605110830.510606<-102(2250013) !!!

Reported max number of seats: 27

@@@1605110830: mbs by cnt 101(CNT=4 tm=0), mbs by tm 102(cnt=2 TM=2250013)
17:07:10.510_M_I_ [10:1d] PULSE (calls: 0(0)=0+0-0, trgts=0, first=0,0, time=1605110830, mem=229966,2086[11390],9,335[21621],0,0 - 2,0,0)
17:07:10.510_M_I_ [10:1d] PULSE no calls, ignored: 3 cpu 0  2 next
17:07:10.510_Z_I_ [11:01] SEventServerNotconnected is received for statserver SS_REP_BCK_TO_TEST
17:07:10.510 Std 04502 Cannot connect to StatServer 'SS_REP_BCK_TO_TEST' at host 'T-CTI-POM-WSV11', port 7700, reason 'unknown'
17:07:10.510_G_I_ [11:03] server SS_REP_BCK_TO_TEST is being closed, socket 7
17:07:10.510_G_I_ [0F:08] SERVER SS_REP_PRI_TO_TEST(6110f7dac8 0 1 1) tried: 0 6110f7dac8 6110f7dd00
17:07:10.510_G_I_ [0F:08] SERVER SS_REP_BCK_TO_TEST(6110f7dd00 0 0 0) tried: 0 6110f7dac8 6110f7dd00
17:07:10.510_G_I_ [0F:09] change SS_REP_PRI_TO_TEST current server from SS_REP_BCK_TO_TEST to SS_REP_PRI_TO_TEST
17:07:10.510_Z_I_ [0F:09] STATSERVER SS_REP_PRI_TO_TEST updated: server=SS_REP_PRI_TO_TEST, ID=-1, version=0, flags=0, proxy=, maxload=0)
17:07:10.510_G_C_ [0F:08] SERVER SS_REP_PRI_TO_TEST(6110f7dac8 0 0) is current for SS_REP_PRI_TO_TEST(6110f7d9a0 0 0)
17:07:10.510 Std 04502 Cannot connect to TServer 'IXN_BCK_TO_TEST' at host 'T-CTI-POM-WSV06', port 8080, reason 'unknown'
17:07:10.510_G_I_ [0F:08] SERVER INX_PRI_TO_TEST(6110fc2bc0 0 1 1) tried: 0 6110fc2bc0 6110fd91a0
17:07:10.510_G_I_ [0F:08] SERVER IXN_BCK_TO_TEST(6110fd91a0 0 0 0) tried: 0 6110fc2bc0 6110fd91a0
17:07:10.510_G_I_ [0F:09] change INX_PRI_TO_TEST current server from IXN_BCK_TO_TEST to INX_PRI_TO_TEST
17:07:10.510_G_C_ [0F:08] SERVER INX_PRI_TO_TEST(6110fc2bc0 0 0) is current for INX_PRI_TO_TEST(6110fc2a80 0 0)
17:07:10.510_G_I_ [0F:08] SERVER SIPServer_PRI_TO_TEST(6110f7e4b8 0 1 1) tried: 0 6110f7e4b8 6110f7e4b8
17:07:10.510 Trc 04500 Connecting to TServer 'SIPServer_PRI_TO_TEST' at host 'T-CTI-POM-WSV07', port 3000
17:07:10.510_G_I_ [14:11] try  X-connecting: ("name"="SIPServer_PRI_TO_TEST","host"="T-CTI-POM-WSV07","is-server"="1","client-type"="15","server-type"="1","server_dbid"="111","port"="3000","protocol"="addp","addp-timeout"="60","addp-remote-timeout"="130","addp-trace"="off","port_as_string"="3000")
addp-trace off
(addp_xconfig) local 60000 msec, remote 130000 msec, trace off
17:07:10.510 Trc 04501 Server SIPServer_PRI_TO_TEST contacted, socket 65204
(addp-init) client side ADDP timeout=0
-AI[t/o:30000,trace]->-596 @17:07:10.5100
17:07:10.510 Std 04503 Connected to HTTPServer '##HTTPSERVER' at host 'T-CTI-POM-WSV11', port 81
17:07:10.510_G_I_ [0F:08] SERVER ##HTTPSERVER(610deb43f0 2 1 0) tried: 0 610deb43f0 610deb43f0
DEvent: nMsgID=MSG_REGISTERED; nServer=0; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
DEvent: nMsgID=MSG_REGISTERED; nServer=1; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
17:07:10.510_R_I_ [20:03] Exception is received for router server ##SELF
17:07:10.510 Std 04502 Cannot connect to RouterServer '##SELF' at host 'T-CTI-POM-WSV11', port 3100, reason 'cancel'
17:07:10.510_G_I_ [20:06] server ##SELF is being closed, socket 604
17:07:10.510_G_I_ [0F:08] SERVER ##SELF(610deb67d8 0 1 1) tried: 0 610deb67d8 610deb67d8
17:07:10.510 Trc 04500 Connecting to RouterServer '##SELF' at host 'T-CTI-POM-WSV11', port 3100
17:07:10.510_G_I_ [20:05] try  X-connecting: ("host"="T-CTI-POM-WSV11","port"=3100,"port_as_string"="3100")
17:07:10.510 Trc 04501 Server ##SELF contacted, socket 604
DEvent: nMsgID=MSG_REGISTERED; nServer=2; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
DEvent: nMsgID=MSG_REGISTERED; nServer=3; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0

*** NEW CLIENT CONNECTED ON SOCKET 668
17:07:10.510 Trc 04521 New client 668 connected from '10.207.173.206'
RMNG: *** TOTAL NUMBER OF CLIENTS IS 1

17:07:10.5100:(HA) conn fd=708, resolved peer: 10.227.198.10:3000
17:07:10.510_R_I_ [19:01] client on socket 668(1) registered: type=2 name="HTTPINTERFACE"
DEvent: nMsgID=MSG_DISCONNECTED; nServer=3; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
17:07:10.510 Std 04502 Cannot connect to DBServer 'DAP_UCS_PRI_TEST' at host 't-contactcenter-scan.rete.testposte', port 1555, reason 'cancel'
17:07:10.510_G_I_ [05:06] server DAP_UCS_PRI_TEST is being closed, socket 680
17:07:10.510_G_I_ [0F:08] SERVER DAP_UCS_PRI_TEST(6110fc27b8 0 1 1) tried: 0 6110fc27b8 6110fc27b8
17:07:10.510 Trc 04500 Connecting to DBServer 'DAP_UCS_PRI_TEST' at host 't-contactcenter-scan.rete.testposte', port 1555
17:07:10.510_G_I_ [05:05] try  X-connecting: ("name"="DAP_UCS_PRI_TEST","host"="t-contactcenter-scan.rete.testposte","is-server"="1","client-type"="15","server-type"="8","server_dbid"="137","port"="1555","protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","port_as_string"="1555")
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
17:07:10.510 Trc 04501 Server DAP_UCS_PRI_TEST contacted, socket 704

*** NEW CLIENT CONNECTED ON SOCKET 692
17:07:10.510 Trc 04521 New client 692 connected from '10.207.173.206'
RMNG: *** TOTAL NUMBER OF CLIENTS IS 2

addp-trace off
17:07:10.510 Std 04503 Connected to MessageServer 'MS_PRI_TO_TEST' at host 'T-CTI-POM-WSV03', port 4800
17:07:10.510_G_I_ [0F:08] SERVER MS_PRI_TO_TEST(6110f7c720 2 1 0) tried: 0 6110f7c720 6110f7c720
-Ai[412]-<-596 @17:07:10.5100
DEvent: nMsgID=MSG_CLIENTSTARTED; nServer=1; nStatus=1; nRequestID=5; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0
DEvent: nMsgID=MSG_REGISTERED; nServer=3; nStatus=0; nRequestID=-1; nProfileTime 0 szSQLCmd=''; pRecord=0x0; pRecord2=0x0

*** CLIENT ON SOCKET 668 CLOSED
17:07:10.510_R_W_ [19:06]  calls for client HTTPINTERFACE will be deleted
17:07:10.510 Trc 04524 Client 'HTTPINTERFACE (2) on 668 from 10.207.173.206' disconnected
RMNG: *** TOTAL NUMBER OF CLIENTS IS 1

17:07:10.510_R_I_ [19:01] client on socket 692(2) registered: type=2 name="HTTPINTERFACE"

*** NEW CLIENT CONNECTED ON SOCKET 696
17:07:10.510 Trc 04521 New client 696 connected from '10.207.173.206'
RMNG: *** TOTAL NUMBER OF CLIENTS IS 2

received from 65204(SIPServer_PRI_TO_TEST)T-CTI-POM-WSV07:3000(fd=) message EventServerConnected(refid=0)
17:07:10.510_T_I_ [14:32] EventServerConnected is received for ts SIPServer_PRI_TO_TEST
request to 65204(SIPServer_PRI_TO_TEST) message RequestQueryServer
AttributeReferenceID 1
..sent to T-CTI-POM-WSV07:3000(fd=708)
received from 65204(SIPServer_PRI_TO_TEST)T-CTI-POM-WSV07:3000(fd=) message EventLinkConnected
AttributeTimeinSecs 1605110830 (17:07:10)
AttributeTimeinuSecs 505000
AttributeServerStartTime 5f9858400007d7d0 (18:26:24.514000)
AttributeEventSequenceNumber 0000000000047e23
AttributeRegistrationCode 0
AttributeSessionID 7274530
AttributeApplicationName 'SIPServer_PRI_TO_TEST'
AttributeUserData [2] 00 00..
17:07:10.510 Std 04503 Connected to TServer 'SIPServer_PRI_TO_TEST' at host 'T-CTI-POM-WSV07', port 3000
17:07:10.510_G_I_ [0F:08] SERVER SIPServer_PRI_TO_TEST(6110f7e4b8 2 1 0) tried: 0 6110f7e4b8 6110f7e4b8
17:07:10.510_T_I_ [14:0e] register address server SIPServer_PRI_TO_TEST: all
17:07:10.510_T_I_ [14:0e] tserver SIPServer_PRI_TO_TEST open for processing new calls[/i]

I have already checked if there's a problem of comunication between the servers, but it seems to be fine. I have also checked for the hosts file, but it seems to be fine too. I've already tried to restart all processes but nothing happened.

What could it be?
How can I fix it?

Thanks in advance
« Last Edit: November 12, 2020, 11:52:12 AM by GeloJ07 »

Offline cavagnaro

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Re: URS disconnects and reconnects continuously
« Reply #1 on: November 12, 2020, 08:15:32 PM »

17:06:45.557 Std 21008 [b]Attention! shortage of cpu resources, [/b]type:2, severity:23, reduce: no




Quite clear...

Offline terry

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Re: URS disconnects and reconnects continuously
« Reply #2 on: November 12, 2020, 08:55:09 PM »
1. There is a lot of messages like
._17:06:47.8380_17:06:50.1350_error: ConnNS.cpp:226 cannot resolve name 'T-CTI-POM-WSV06', errno=0
server name is not resolved and every attempt to do so freeze URS for about 2 seconds (probable due to DNS lookup):
@@@1605110807.838703<-102([b]2281242[/b])    !!!

Check what was in log before (and whatever it was - it froze URS for 22.6 seconds):
@@@1605110805.557461<-4([b]22640720[/b])    !!!

Offline GeloJ07

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Re: URS disconnects and reconnects continuously
« Reply #3 on: November 13, 2020, 06:08:51 PM »
Hi to all,
thanks for your answers, we already fix it! In short, we solved by restarting physically the machines, and restored their hosts files by entering every single name of the machines in the development environment, as there was a malfunction in the DNS of these machines that until now relied on it.

Thanks again!

Stay safe and stay well!

Offline Genesys CTI Forum Administration Team

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Re: URS disconnects and reconnects continuously
« Reply #4 on: November 16, 2020, 08:57:09 AM »
DNS name resolution issue most likely plus take a look at what Cav wrote about CPU resource utilization, though I suspect that's because it is going haywire with invalid connections.