Transfering outbound call with silence result

[pilotrus]

Hi!
I am trying to configure treatment for silence call result as it described oin this [url=https://docs.genesys.com/Documentation/OU/8.1.5/Dep/TreatmentProperties#Rules_for_Answering_Machine_Detected_or_Fax_Detected]guide [/url].
On first step I need create "IVR DNs".  I can`t understand what type of DN they mean?

[cavagnaro]

At MCP you can instruct it to translate a silence result as human. Then MCP will send this value as CPA result = human and SIP server will transfer it as per its configuration.


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[pilotrus]

Thx for idea, but I need another way. I want play recorded message on per list base after silence call result.
I already have created treatment with destination DN to ACD queue and configured SIP server to connect on silence. And it works well until call not forwarded to ACD Queue.

[cavagnaro]

ACD Queue? You mean a SIP Server RP?
Can you post SIP Server and OCS logs for such call?

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[pilotrus]

I haven`t yet configured IVR DNs in ACD Queue and there is no usefull logs there. I am intresting what does "IVR DN" mean in that guide.
Now, I set SIPServer and treatment to connect on silence call result, and update strategy to play annc for calls with UDATA['AnswerClass']='SILENCE'.
But I am intrestiong to configure system as it desribes in this guide.

[cavagnaro]

I also asked that question to Genesys, still waiting for an answer after months