Problem creating a statistic - statserver_reporting

[efrainclg95]

Good evening, expert friends, I hope you are well, I have a problem, it turns out that for testing purposes I have been asked to create a statistic called:

[Total_Calls_Outbound_Test]

Category = TotalNumber
Description = Total number of times agent status "Outbound Call" completed
Formula = DistByConnID
MainMask = CallOutboundTest
Objects = Agent, GroupAgents, GroupPlaces, Place
Subject = AgentStatus

When restarting the statserver to recognize it, the following appears in the log:

Line 974: 23: 44: 48.807> Init: Unresolved action (status) name 'CallOutboundTest' in 'MainMask' option. This Action (Status) ignored.
Line 976: 23: 44: 48.807 Std 10044 StatType Section '[Total_Calls_Outbound_Test]' ignored
Line 977: 23: 44: 48.807> Init: [Total_Calls_Outbound_Falabella] ignored.

I have tried restarting the sip_server next to the message_server but the result is the same.

The objective is to do some tests in ccpulse with that statistic, I hope they can give me some scope.

Thanks

[gen_rtfm]

Hi,

There is no main mask recognized by statserver called 'CallOutboundTest'.

Main mask defines what action you want to count with the statistic you define, you seem to have confused that with the naming of the stat definition.

I think you want to check your subject as well, if you want to count the number of outbound calls made, agent status does not seem appropriate.

Consult these links:

https://docs.genesys.com/Documentation/RTME/8.5.1/User/PlaceAgentStatus

https://docs.genesys.com/Documentation/RTME/8.5.1/User/ActionsSummary

Also, you could probably look at at an already existing statistic that counts number of interactions handled and simply make a copy of it and update the main mask option of your copy with an appropriate one from the second link above.

If you are using/have access to IRD it's statistic definition form lists all recognized values for the mainmask/relativemask options, you could also use that to find a mask definition that suits your need.

But first - check your subject. The mask needs to exist and be relevant for the subject you configure.

Br

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[efrainclg95]

Thank you very much for the recommendation, reviewing the documentation you are very right, I already understand how it works better.

Thank you very kind