IWD when configured with managed tenant doesnt resolve the tenant ID

[dubsky]

IWD when configured with managed tenant doesn't resolve the tenant ID while testing an interaction.
we are testing using xml file capture point putting the xml file in inbound block of interaction server. But it goes in error folder with below error …cannot resolve tenant
​
we have deployed complete iwd setup for managed tenant instead of environment

attached are the log details

test.xml:


Capture point 'iwd_File_CP_85': Number of 'xml' files selected in '/opt/genesys/iwd9/IXN_853/inbound' for processing: 1
2021-08-03T13:59:02.441 Trc 26015 Received message 'RequestSubmit' ('101') from client 'iwd_File_CP_85' - Media server:1:-1, message attributes:
        attr_ref_id [int] = 1
        attr_media_type [str] = "workitem"
        attr_itx_type [str] = "Inbound"
        attr_itx_subtype [str] = "InboundNew"
        attr_queue [str] = "iWD_New"
        attr_user_data [list, size (unpacked)=276, user data may be hidden] =
          'ExternalId' [str] = "Genesys_iwd"

2021-08-03T13:59:02.441 Trc 23105 Cannot resolve tenant for submit while processing request 'RequestSubmit' from client 1:-1, reference id: 1
2021-08-03T13:59:02.441 Trc 26016 Sending message 'EventError' ('126') to client 'iwd_File_CP_85' - Media server:1:-1, message attributes:
        attr_ref_id [int] = 1
        attr_error_code [int] = 92
      [b] attr_error_desc [str] = "Cannot resolve tenant for submit"[/b]

2021-08-03T13:59:02.441 Std 23312 Capture point 'iwd_File_CP_85': failed to create interaction (interaction id: '[not specified]', external id: 'Genesys_iwd') while processing request 'RequestSubmit': error code: 0, error

[cavagnaro]

Can you post your XML content?

[dubsky]

Hi,
Please find below vxml code

<?xml version="1.0" encoding="utf-8"?>
<vxml version="2.1" xml:lang="en-US"
xmlns="http://www.w3.org/2001/vxml"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:gvp="http://www.genesyslab.com/2006/vxml21-extension" application="../src/ComposerRoot.vxml">


<!-- VXML code generated by Composer 8.1.540.07 -->
<!-- Diagram created by Composer: Composer 8.1.541.07 -->
<!-- Project version: 8.1.541.07 -->
<!-- Diagram version: 1.0 CreatedOn:  -->
<!-- Application Author:  -->
<!-- Release Mode: false -->

<!-- Global Scripts includes -->
<script src="../include/common.js" />
<script src="../include/ctic.js" />
<script src="../include/json.js" />
<script src="../include/DataAccess.js" />

<!-- Global Vars declarations -->
<script>
var AppState = new Object();
AppState.System = new Object();
AppState.System.RetainInputTypeVariableDefaultValue = false;
AppState.CallUUID = session.connection.uuid;
AppState.ANI = getANI();
AppState.DNIS = getDNIS();
AppState.USE_LCASE_USERDATAKEY = initSystemTypeVariable('USE_LCASE_USERDATAKEY',0);
 
  if (session.connection.protocol.sip.headers != undefined &amp;&amp;
    session.connection.protocol.sip.headers['x-genesys-gvp-session-id']){
AppState.GVPSessionID = session.connection.protocol.sip.headers['x-genesys-gvp-session-id'];
AppState.g_CTICCall = isCTICCall(AppState.GVPSessionID);
} else {
AppState.GVPSessionID = 'undefined';
AppState.g_CTICCall = 'false';
}
 

AppState.APP_ASR_LANGUAGE = initSystemTypeVariable('APP_ASR_LANGUAGE','en-US');
AppState.APP_LANGUAGE = initSystemTypeVariable('APP_LANGUAGE','en-US');
AppState.APP_OPM = initSystemTypeVariable('APP_OPM',eval('('+session.connection.protocol.sip.requesturi['parameters']+')'));
AppState.ChoixMenu = undefined;
AppState.COMPOSER_WSSTUBBING = initSystemTypeVariable('COMPOSER_WSSTUBBING','0');
AppState.dummy = '';
AppState.EnableFCR = initSystemTypeVariable('EnableFCR',true);
AppState.EnableReports = initSystemTypeVariable('EnableReports',false);
AppState.EnableSNMP = initSystemTypeVariable('EnableSNMP',false);
AppState.GRAMMARFILEDIR = initSystemTypeVariable('GRAMMARFILEDIR','../Resources/Grammars');
AppState.ivr_route = 'ACC';
AppState.LAST_EVENT_ELEMENT = initSystemTypeVariable('LAST_EVENT_ELEMENT','undefined');
AppState.LAST_EVENT_LINE = initSystemTypeVariable('LAST_EVENT_LINE','undefined');
AppState.LAST_EVENT_MSG = initSystemTypeVariable('LAST_EVENT_MSG','undefined');
AppState.LAST_EVENT_NAME = initSystemTypeVariable('LAST_EVENT_NAME','undefined');
AppState.LAST_EVENT_URL = initSystemTypeVariable('LAST_EVENT_URL','undefined');
AppState.msisdn = '';
AppState.numentered = undefined;
AppState.OCS_Record = initSystemTypeVariable('OCS_Record',getCallflowOCSRecord());
AppState.OCS_RecordURI = initSystemTypeVariable('OCS_RecordURI',getCallflowRecordURI());
AppState.OCS_URI = initSystemTypeVariable('OCS_URI',getCallflowOCSURI());
AppState.PREV_APP_ASR_LANGUAGE = initSystemTypeVariable('PREV_APP_ASR_LANGUAGE','undefined');
AppState.PREV_APP_LANGUAGE = initSystemTypeVariable('PREV_APP_LANGUAGE','undefined');
AppState.SCRIPTSDIR = initSystemTypeVariable('SCRIPTSDIR','../Scripts');
AppState.svi_lang = undefined;
AppState.VOXFILEDIR = initSystemTypeVariable('VOXFILEDIR','../Resources/Prompts');
AppState.clientidentif = undefined;
AppState.choixsortie = undefined;
AppState.var_ConnectionString = undefined;
AppState.var_Stored_Set = 0;
AppState.var_Stored_Record = undefined;
AppState.var_Filter_Column = undefined;
AppState.var_msisdn = '';
AppState.DBDataWL_VIP1777compteur = undefined;
AppState.DBDataWL_VIP1777 = undefined;
AppState.DBDataWL_VIP1777_mapping = [];
</script>


<!-- Global Scripts -->
<script srcexpr="AppState.VOXFILEDIR + '/PromptSwitch.js'" />
<script srcexpr="AppState.VOXFILEDIR + '/en-US/en-US.js'" />
<script>var f = new Format();</script>


<script srcexpr="AppState.VOXFILEDIR + '/en-US/customprompts.js'" />


<!-- Global Properties declarations -->
<property name="com.genesyslab.logtoasr" value="false" /> 
<property name="com.genesyslab.loglevel" value="5" />

<!-- Metadata information -->
<meta name="com.genesyslab.studio.resourcePath" content="/Callflows/Main.callflow"/>

<!-- Global links -->
<form>
<block>
<log expr="'Running Main workflow.'"/>
<log expr="'Code Generated by Composer: 8.1.540.07.'"/>
<log expr="'Diagram created/upgraded by Composer: Composer 8.1.541.07.'"/>
<log expr="'Project version: 8.1.541.07.'"/>
<log expr="'Diagram version: 1.0 CreatedOn: .'"/>
<goto next="#Entry1" />
</block>
</form>
<!-- This is the Entry block -->
<form id="Entry1">
<block name="Entry">
<goto next="#Assign2" />
</block>
</form>

<catch event="connection.disconnect.hangup">
<assign name="AppState.LAST_EVENT_ELEMENT" expr="_element"/>
    <assign name="AppState.LAST_EVENT_MSG" expr="_message"/>
    <assign name="AppState.LAST_EVENT_NAME" expr="_event"/>
    <assign name="AppState.LAST_EVENT_LINE" expr="_line"/>
    <assign name="AppState.LAST_EVENT_URL" expr="_url"/>
<script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#ActionStart2" />
    </catch>
<catch event="error">
<assign name="AppState.LAST_EVENT_ELEMENT" expr="_element"/>
    <assign name="AppState.LAST_EVENT_MSG" expr="_message"/>
    <assign name="AppState.LAST_EVENT_NAME" expr="_event"/>
    <assign name="AppState.LAST_EVENT_LINE" expr="_line"/>
    <assign name="AppState.LAST_EVENT_URL" expr="_url"/>
<script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#ActionStart2" />
    </catch>
<catch event=".">
<assign name="AppState.LAST_EVENT_ELEMENT" expr="_element"/>
    <assign name="AppState.LAST_EVENT_MSG" expr="_message"/>
    <assign name="AppState.LAST_EVENT_NAME" expr="_event"/>
    <assign name="AppState.LAST_EVENT_LINE" expr="_line"/>
    <assign name="AppState.LAST_EVENT_URL" expr="_url"/>
<script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#ActionStart2" />
    </catch>   
   

<!-- This is the Exit block -->
<form id="Exit1">
<block>
<exit/>
  </block>
</form>

<!-- This is the Assign block -->
<form id="French">
<block>

<assign name="AppState.svi_lang" expr="'FR'" />
<goto next="#HNO?" />
</block>
</form>

<!-- This is the Assign block -->
<form id="English">
<block>

<assign name="AppState.svi_lang" expr="'EN'" />
<goto next="#HNO?" />
</block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart1">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Start|parentID=Main</log>
<goto next="#ActionEnd1" />
    </block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd1">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Start|UNKNOWN</log>


<goto next="#ECMAScript1" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart2">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Deconnexion_Debut</log>
<goto next="#ActionEnd2" />
    </block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd2">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Deconnexion_Debut|UNKNOWN</log>


<goto next="#Exit1" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart3">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_English|parentID=Main</log>
<goto next="#ActionEnd3" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart4">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_French|parentID=Main</log>
<goto next="#ActionEnd4" />
    </block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd3">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_English|UNKNOWN</log>


<goto next="#English" />
    </block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd4">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_French|UNKNOWN</log>


<goto next="#French" />
    </block>
</form>

<!-- This is the InteractionDataBlock block -->
<form id="InteractionData1">
<property name="com.genesyslab.externalevents.enable" value="false"/>
      <property name="com.genesyslab.externalevents.queue" value="true"/>
     
<block>
<if cond="AppState.g_CTICCall == 'false'" >
<script>
var choixsortie = AppState.choixsortie;
</script>
    <gvp:send namelist="choixsortie" async="false"/>
<else/>
<!--  CTIC Case -->
<script>
var Action = "AttachData";
var sub_action = "Add";
var choixsortie = AppState.choixsortie;
</script>
<gvp:send namelist="Action sub_action choixsortie" async="false"/>
    <gvp:receive maxtime="10s"/>
<if cond="isCTICResult( application.lastmessage$ ) == 'false'">
    <throw event="error.com.genesyslab.composer.receiveerror" messageexpr="'The received message has invalid content-type.'" />
    </if>
   
    <var name="InteractionData1Message" expr="application.lastmessage$.content"/>
<var name="arrUserData" expr="getUserDataArray(InteractionData1Message)"/>
<var name="InteractionData1Result" expr="utilGetReceiveDataValue('Result', arrUserData)" />
               
<if cond="InteractionData1Result != 'SUCCESS'">
<var name="InteractionData1ResultReason" expr="utilGetReceiveDataValue('reason', arrUserData)" />
<if cond="InteractionData1ResultReason == 'Timeout'">
<throw event="error.com.genesyslab.composer.operationtimeout" messageexpr="InteractionData1ResultReason" />
<else/>
<throw event="error.com.genesyslab.composer.receiveerror" messageexpr="InteractionData1ResultReason" />
</if>
</if>
</if>
    <goto next="#Exit1" />
  </block>
</form>

<!-- This is the DB Data block -->
<form id="DBDataWL_VIP1777">
<block>
<log gvp:level="1">
<value expr="'Inside the DB data Block'"/>
</log>
<log gvp:level="1">
<value expr="'Result of First variable'+AppState.DBDataWL_VIP1777compteur"/>
</log>
<log gvp:level="1">
<value expr="'Result of Second Variable'+AppState.DBDataWL_VIP1777"/>
</log>
    </block>
<var name="AppStateString" expr="'(' + JSON.stringify(AppState) + ')'" />
<var name="db_query_type" expr="'StoredProcedure'" />
<!-- branch off based on the query type: SQL Query, Query File or Stored Procedure -->
<var name="db_query" expr="'Main_DBDataWL_VIP1777.sql'" />
<!-- Define parameters to be used for stored procedure prepared statement -->
<var name="sp_param_RETURN_VALUE" expr="'return$$INTEGER$${var_Filter_Column}'" />
<!-- Define parameters to be used for stored procedure prepared statement -->
<var name="sp_param_proc_ani" expr="'input$$CHAR$${var_msisdn}'" />
<!-- Define parameters to be used for stored procedure prepared statement -->
<var name="sp_param_compteur" expr="'inout$$CHAR$${var_Stored_Set}'" /><var name="sp_param_list" expr="' RETURN_VALUE proc_ani compteur'"/>
<var name="db_name" expr="'ConnectionProfile'" />
<var name="db_timeout" expr="20" />

<script>
var connProps = new Object();
var customParameters = new Object();
connProps['customParameters'] = customParameters;
</script>
<var name="ConnPropString" expr="'(' + JSON.stringify(connProps) + ')'" />
    <block>
<data name="DBDataWL_VIP1777Data" src="../include/dbrequest.jsp" method="post"
namelist="AppStateString db_query db_query_type db_name db_timeout ConnPropString sp_param_list sp_param_RETURN_VALUE sp_param_proc_ani sp_param_compteur"
enctype="multipart/form-data"
fetchtimeout="22s"/>

        <if cond="typeof DBDataWL_VIP1777Data.errorMsg == 'undefined'">
            <if cond="typeof DBDataWL_VIP1777Data.db_result != 'undefined'">
           
            <assign name="AppState.DBDataWL_VIP1777" expr="DBDataWL_VIP1777Data.db_result" />
           
            <assign name="AppState.DBDataWL_VIP1777compteur" expr="DBDataWL_VIP1777Data.db_result_columns" />

            </if>
            <if cond="typeof DBDataWL_VIP1777Data.db_outparams != 'undefined'">
        <log expr="'db_outparams:' + DBDataWL_VIP1777Data.db_outparams"/>


            <assign name="AppState.var_Filter_Column" expr="DBDataWL_VIP1777Data.db_outparams.RETURN_VALUE" />


            <assign name="AppState.var_Stored_Set" expr="DBDataWL_VIP1777Data.db_outparams.compteur" />
            </if>
    <goto next="#ECMAScript2" />
        <else/>
            <if cond="typeof DBDataWL_VIP1777Data.errorType != 'undefined'">
                <if cond="DBDataWL_VIP1777Data.errorType == 'timeout'">
                <throw event="error.com.genesyslab.composer.dbtimeout" messageexpr="DBDataWL_VIP1777Data.errorMsg" />
                <elseif cond="DBDataWL_VIP1777Data.errorType == 'connectionerror'" />
                <throw event="error.com.genesyslab.composer.dbconnectionerror" messageexpr="DBDataWL_VIP1777Data.errorMsg" />
                </if>
        <else/>
        <throw event="error.com.genesyslab.composer.dberror" messageexpr="DBDataWL_VIP1777Data.errorMsg" />
        </if>
        </if>
</block>
    <catch event="error.com.genesyslab.composer.dberror">
    <script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#Br_Identif" />
        </catch>
    <catch event="error.com.genesyslab.composer.dbemptyresultset">
    <script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#Br_Identif" />
        </catch>
    <catch event="error.com.genesyslab.composer.dbtimeout">
    <script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#Br_Identif" />
        </catch>
    <catch event="error.com.genesyslab.composer.dbconnectionerror">
    <script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#Br_Identif" />
        </catch>
    <catch event="error.com.genesyslab.composer.variablemappingerror">
    <script>storeCallflowException(_element, _message, _event, _line, _url)</script> 
<goto next="#Br_Identif" />
        </catch>
</form>

<!-- This is the Branching block -->
<form id="Br_Identif">
<block>
<if cond="AppState.clientidentif=='OK'">

<!-- This is the OutLink -->
<goto next="#AccueilChoixLang" />
</if>
<if cond="AppState.clientidentif=!'OK'">

<!-- This is the OutLink -->
<goto next="#MsgIdentif" />
</if>
<goto next="#MsgIdentif" />
</block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd5">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_VoixSms|UNKNOWN</log>


<goto next="#Assign1" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Assign1">
<block>

<assign name="AppState.choixsortie" expr="'VoixSms'" />
<goto next="#InteractionData1" />
</block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart5">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_VoixSms</log>
<goto next="#ActionEnd5" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Assign3">
<block>

<assign name="AppState.choixsortie" expr="'OM'" />
<goto next="#InteractionData1" />
</block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd6">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_OM|UNKNOWN</log>


<goto next="#Assign3" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart6">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_OM</log>
<goto next="#ActionEnd6" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart7">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Internet|parentID=Main</log>
<goto next="#ActionEnd7" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Assign4">
<block>

<assign name="AppState.choixsortie" expr="'Internet'" />
<goto next="#InteractionData1" />
</block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd7">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Internet|UNKNOWN</log>


<goto next="#Assign4" />
    </block>
</form>

<!-- This is the Exit block -->
<form id="Exit2">
<block>
<exit/>
  </block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd9">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Lingala|UNKNOWN</log>


<goto next="#Lingala" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Lingala">
<block>

<assign name="AppState.svi_lang" expr="'LI'" />
<goto next="#HNO?" />
</block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart9">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Lingala</log>
<goto next="#ActionEnd9" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Swahili">
<block>

<assign name="AppState.svi_lang" expr="'SW'" />
<goto next="#HNO?" />
</block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart10">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Swahili</log>
<goto next="#ActionEnd10" />
    </block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd10">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Swahili|UNKNOWN</log>


<goto next="#Swahili" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart11">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Tshiluba</log>
<goto next="#ActionEnd11" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Tshiluba">
<block>

<assign name="AppState.svi_lang" expr="'TS'" />
<goto next="#HNO?" />
</block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd11">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Tshiluba|UNKNOWN</log>


<goto next="#Tshiluba" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="Kikongo">
<block>

<assign name="AppState.svi_lang" expr="'KI'" />
<goto next="#HNO?" />
</block>
</form>

<!-- This is the ActionEndBlock block -->
<form id="ActionEnd12">
<block>
<log label="com.genesyslab.var.ActionEnd" gvp:cond="AppState.EnableReports">1222_Kikongo|UNKNOWN</log>


<goto next="#Kikongo" />
    </block>
</form>

<!-- This is the ActionStartBlock block -->
<form id="ActionStart12">
<block>
<log label="com.genesyslab.var.ActionStart" gvp:cond="AppState.EnableReports">1222_Kikongo</log>
<goto next="#ActionEnd12" />
    </block>
</form>

<!-- This is the Log block -->
<form id="Log1">
    <block>
    <goto next="#Br_Identif" />
    </block>
</form>

<!-- This is the Assign block -->
<form id="ECMAScript1">
<block>
<script>
try {
// your code

AppState.var_msisdn=AppState.ANI;
__Log('The ANI value is  '+AppState.var_msisdn);
AppState.var_msisdn='&quot;' + AppState.var_msisdn + '&quot;';
__Log('The ANI value in string  '+AppState.var_msisdn);

} catch (error) {
// error handling code
}
</script>
<goto next="#DBDataWL_VIP1777" />
</block>
</form>

<!-- This is the Assign block -->
<form id="ECMAScript2">
<block>
<script>
try {
// your code

AppState.var_Stored_Set= JSON.stringify(DBDataWL_VIP1777Data.db_outparams.compteur);
__Log('Result of Stored Procedure'+AppState.var_Stored_Set);
} catch (error) {
// error handling code
__Log('Code Failure');
}
</script>
<goto next="#Log1" />
</block>
</form>

<!-- This is the AccueilChoixLang block in Disabled mode -->
<form id="AccueilChoixLang">
    <block>
    <goto next="#ActionStart4" />
    </block>
</form>

<!-- This is the Assign2 block in Disabled mode -->
<form id="Assign2">
    <block>
    <goto next="#ActionStart1" />
    </block>
</form>

<!-- This is the MsgIdentif block in Disabled mode -->
<form id="MsgIdentif">
    <block>
    <goto next="#Exit2" />
    </block>
</form>

<!-- This is the HNO? block in Disabled mode -->
<form id="HNO?">
    <block>
    <goto next="#MessClosed" />
    </block>
</form>

<!-- This is the MessClosed block in Disabled mode -->
<form id="MessClosed">
    <block>
    <goto next="#Exit2" />
    </block>
</form>

<!-- This is the Qualification block in Disabled mode -->
<form id="Qualification">
    <block>
   
    </block>
</form>

</vxml>

[hsujdik]

Is Interaction Server assigned to that Tenant?