Anyone using Genesys Softphone?

[genesysnoob]

We have GIR in our  enrironment which we use for voice and screen recording. we also have disaster recovery setup.

genesys softphone is configuered to connect to primary and dr sites when it launches  by defalut.

When agent start his PC every morning, two extension are racing towards registration and some time the DR extension gets registered first. Due to this agent i s not having screen recordings for that entire day

Any solution for this?