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Offline deadmeat

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Music on Hold under SIP
« on: October 30, 2017, 11:00:51 AM »
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Hello guys. Currently we have genesys 8.1, with SIP 8.1.101.06 and URS 8.1.400.37 and 2 MCPs acting as a  replacement for stream manager since upgrade to 8.1 from 7.6. Currently we are in the upgrade process to 8.5. When last night we upgraded SIP server to latest 8.1.102.90 all block in IRD like play music, play announcement e t.c (treatment blocks) stopped working. So the question is, what should we do and how to make these blocks work with latest SIP ?
« Last Edit: October 30, 2017, 11:04:47 AM by deadmeat »
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Offline Kubig

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Re: Music on Hold under SIP
« Reply #1 on: October 30, 2017, 11:34:47 AM »
You have to move all announcement to MCP install folder (music to the music folder, announcements to the announcement folder - in default design). The routing part should stay as is.
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Offline deadmeat

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Re: Music on Hold under SIP
« Reply #2 on: October 30, 2017, 12:19:19 PM »
Hi Kubig, thanks for reply. All waves already were in appropriate directories, under MCP installation. As you mentioned music under music directory, announcements in announcements under announcement directory. Nothing changed except SIP server version.
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Offline cavagnaro

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Re: Music on Hold under SIP
« Reply #3 on: October 30, 2017, 12:43:46 PM »
Check MCP logs and search for the WAV file name. You will see what is missing


That never worked for me, I always create an APP on GVP to play musics and apply it on the target object as PlayApplication.
Should work tho, but got lazy on finishing that understanding
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Offline Kubig

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Re: Music on Hold under SIP
« Reply #4 on: October 30, 2017, 01:06:35 PM »
Post the SIP server logs covering the attempt to play announcement/application. There can be lot of root-cause which causes it.
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Offline deadmeat

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Re: Music on Hold under SIP
« Reply #5 on: October 31, 2017, 02:18:17 PM »
Sorry guys, no logs left. Rotated already. As far as I remember in SIP was BYE from CTI Connector. In URS logs was Treatment not applied. After we roll backed to previous version of SIP, everything started to work fine.
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Offline cavagnaro

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Re: Music on Hold under SIP
« Reply #6 on: November 03, 2017, 03:36:17 PM »
Well I tested and works exactly the same.
I guess you updated the Contact URL at the Voip Services DNs, right? I can only think on that problem

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Offline water235

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Re: Music on Hold under SIP
« Reply #7 on: November 03, 2017, 05:19:55 PM »
I too, hold a  GVP application - play musics and apply it on the target object as PlayApplication
from composer,
i do this, I call Play Application block - have a  vxml invoked,
set output parameters, and assign interaction data... and then get it back...
playing prompt from routing , i use play message block - with URL for the prompt location - ( all the prompt I have it hosted on a tomcat )!

from IRD,
i had used the same treatment blocks, and had the prompt in Tomcat server - and pointed the prompt URL - .. it has worked...

Thanks,
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