Multisite Symposium routing

[dbm]

Can anyone help we are trying to set up a multisite solution using Symposium NCC to route the calls to agents across both sites. However we want Genesys Tserver to be able to track these calls(and pass assocaiated attached data) between site. Has anybody done something similiar?

[Vic]

Ok, it is actually very very very simple.

Are you going to have URS route the calls or Symposium?
What you need to do is define external routing points for every site, and make sure that calls arrive on that DN first.

What happens is that before you send the call to another site, Genesys tells that site's TServer that it is going to receive a call on external routing point and that this call needs to be routed to XXXXX along with all the necessary data.

Do you have external routing points defined?

[dbm]

We ahve managed to get multi site working quite happily with URS routing the calls but now somebody wants us to see if we can do the same with Sympoisum routing the calls. This is where my issue lies sympoisum will just transfer the calls between sites not using Genesys external route points so will Genesys be able to keep track

[ED]

NCC is Nortels External Routing Solution and is not compatable with Genesys (nor should it be). Genesys will require routing using URS and it's external routing feature (as Vic stated) in order to properly handle data etc. Plus reporting would be inaccurate. Nortel being so proprietary makes mixing solutions a little difficult.