Wait for next call stat

[JM]

all does anyone know how i can get this stat. What we want to find out is how long an agent has been waiting to get their next call. Our environment is currently 90% outbound so we put all of our 550+ agents throughout all of our 90+ queues. We are monitoring the virtual queues so we only monitor those logged in.

The problem we have is that we can't basically look at a graph or table and run through an agent and possibly sort by longest wait time and follow that to the campaign level and deal with it there.

Has anyone done this or implemenented anything like it? Thanks.