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sitto

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CCAnalyzer
« on: January 01, 1970, 12:00:00 AM »
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Hi All,

How do I get meaning of each columns in CCA Report?

What's the help file name? or ... pls advise me.

Thank you.


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CCAnalyzer
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Download "Reporting Technical Reference Guide for the Genesys 7.1 Release" 71g_ref_rptg.pdf from Genesys support.

    The document is also available for 7.0 and 6.x.
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