CallType Filter in CCPulse

[Ben]

Hello
I need a way to filter all calls with calltype = 2 in CCPulse.

Ben

[Vic]

There is no simple way of doing this.

Here is a dumb way:

1. if you are using URS, add attach data to the interaction with calltype and then filter on the attached data.

here is a bit better way:

2. create your own stat with MainMask CallInbound, but you will need to be a bit more creative with define the Actions and so on.

Of course it depends on how many statistics you have if one: create a new one. If all and if you have URS, I would think about adding attach data.

3. Of course, for those who do not have a URS and a budget for one, just modify StarterApp to issue RequestAttachData on for example EventQueued or something and then just make it Register with a Queue. This way, whenever call enters a call center, StarterApp will attach calltype as an attachdata to it, thus allowing you to do what you want without buying a URS. Needless to say, starterapp is just for testing get somebody to develop a simple server to do that for you...

Here I am, talking about developing something that already exists probably...

[ecki]

Hi,

Calls with Attribure CallType = 2 are Inbound calls. So you do not need any filter for this, just use Statistics where MainMask = "CallInbound".

[Tony Tillyer]

...D'oh!