contact center pulse with multi-skill

[illyani]

Dear Genesys CTI Support Staff,

my name is Illyani Ikarovi and I am a manager at a cellular phone company in Romania. I do not have Genesys-sponsored training because our company does not pay for it.
I am designing templates for Contact Center Pulse to monitor status of operators in our Bucharest-based call centre and I have an unusual request from my boss. I have to show the current skill that agent is contacted by. Until now I would use Filter and apply it to the statistics but when our agent has more than 5 skills having callsinbound_skill_a, calls_inbound_skill_b, etc for each agent is impractical. Can you please show me a way to display the existing skill used for the call what is currently being handled? MULTUMESC

[Peter.Frost@BK]

Ill, try this:

[CurrentCustomValueCall]
Category=CurrentCustomValue
Objects=RegDN,Place,Agent
MainMask=CallInbound
Subject=DNAction
Formula=GetNumber("myskill")

use URS to attach "myskill" with skill used to route the call to the agent and presto! you have your CCP showing the skill that agent is using to receive this call. Who said Genesys was hard?