Genesys T server refusing certain connections

[cb]

Hi Guys, I have a problem. Genesys T server is refusing certain connections. We connect via our CRM solution and connect in with the extension. The error we receive is "Warning: Registration dc attempt 3 of 10 failed on DN 12950 - next attempt will be made in 1910 msec"  This as I understand is indicating congestion between the switch. It is only affecting certain extensions. We currently use a lucent solution.

Any ideas...I am fairly new to genesys.

Thanks,

[Fra]

Cb,

your problem could be related to many different things; anyway:

[list]
[li]are those extensions you try to register to defined in CME?[/li]
[li]what is the TServer option disable_digits_collection  set to?[/li]
[li]what is the value of the TServer option max-registration-per-sec?[/li]
[/list]

[IanDS]

you might also want to check that the extn exists in the switch or is an extn type and not some other weird config.

[plz109]

[quote author=cb link=topic=1782.msg5688#msg5688 date=1155299468]
Hi Guys, I have a problem. Genesys T server is refusing certain connections. We connect via our CRM solution and connect in with the extension. The error we receive is "Warning: Registration dc attempt 3 of 10 failed on DN 12950 - next attempt will be made in 1910 msec"  This as I understand is indicating congestion between the switch. It is only affecting certain extensions. We currently use a lucent solution.

Any ideas...I am fairly new to genesys.

Thanks,


[/quote]

My initial guess would be that that DN does not exist in your PBX or is not CTI-enabled. Check your PBX DN configuration.