Attention Nortel Users

[dan]

Hello All,

I recently asked 3 questions of Nortel, via my Hardware supplier. They were regarding the future of what I think are 2 important features for CTI implementations, and 1 (HEVP) with some promise.

The features were,
1. Plans to allow CTI routing calls to the InCalls Key
2. Plans to support the GIVE RAN message
3. Continued support for HEVP under MLS 4.0.

I have attached the answer I received. I would suggest if you feel these features are important, you contact your Nortel supplier and indicate your requirements, as Nortel doesn't see the demand.

Does anyone else see a need for these feature?

--RESPONSE---
We opened ticket number XXXXXXXX with the ASK group and have received the following response:

To our question regarding routing the calls to the incalls key instead of the secondary DN, Nortel presently have no plans to enhance this.

To our question regarding the availability now or in future releases of Meridian Link Services of the GIVE RAN command when holding a call in the cdn, Nortel have responded that they have no plans to offer this feature (The only available features now are GIVE MUSIC, GIVE SILENCE and GIVE RINGBACK).

Also, stemming from another conversation with Nortel, they have confirmed that HEVP is not available on MLS 4.0 nor are there any plans to add this feature in future releases.

When probed about the reasoning behind the nonavailability of these
features, Nortel stated that the decision to not include these features was based on demand for the functionality.

[Jessica]

Hi, all!
It looks like Nortel is laying off over 3000 people. I am starting to worry. Does anyone have any kind of information in regards to Nortel's plans from now on?

J.

[John]

I went through the same process with Nortel in the ASK program to try to get some answers and got a very similar response as you. This after being told last year that R.26 X11 would deliver this functionality. Nortel seem to feel there is no demand in the market, but I know otherwise. I have 4 contacts in Canada that would like to have the ability to route to the incalls keys and would like access to the facilities for call treatment (MMail).
I would like to organize a formal response to Nortel to get some focus and attention to these requirements and I need help from our community to do it!
Anyone who works at a site were you are running with an M1 switch please let me know if you can support this initiative.
I will also channel this through the INNMUG forum to try to get additional support.
Pass this on to anyone you know who would be interested... lets show Nortel there is a market!