" /> Same DN for both chat & voice - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Same DN for both chat & voice  (Read 3630 times)

Gene

  • Guest
Same DN for both chat & voice
« on: April 08, 2009, 06:31:30 AM »
Advertisement
Hi,
Is it possible to have the same DN for both voice & chat? If yes how to configure that. Kindly help ....
Logged
Marked as best answer by on May 03, 2025, 01:28:02 AM

Offline Adam_W

  • Full Member
  • ***
  • Posts: 171
  • Karma: 0
Re: Same DN for both chat & voice
« Reply #1 on: April 08, 2009, 02:47:24 PM »
  • Undo Best Answer
    • As far as I know you can't.  Voice and chat would have to be configured (and licensed) as 2 separate seats/positions.
    Logged

    Offline ecki

    • Sr. Member
    • ****
    • Posts: 329
    • Karma: 8
    Re: Same DN for both chat & voice
    « Reply #2 on: April 08, 2009, 02:57:19 PM »
    HI,

    I think it depends from the version you have. The newest Multimedia (from 7.5??)does not require any dn for its channels. You need to have just the capacity rules configured.

    e.
    Logged
    Pages: [1]   Go Up
    « previous next »