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Victor

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Workforce Manager Evaluation
« on: January 01, 1970, 12:00:00 AM »
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Did anyone do an evaluation of Workforce Manager? If there is some documentation you could share with us, it would be really helpful.

Thanks,
Vic
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Offline HugoThomsen

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Re: Workforce Manager Evaluation
« Reply #1 on: January 12, 2007, 02:03:51 PM »
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    • Vic,

    What kind of documentation are you looking for ?

    WFM is a funny kind of application - lots of business settings that can crash servers, so it is a complex matter to document. I have a balanced scorecard evaluation between Genesys, Blue Pumpkin and IEX, if that is of interest.

    Cheers,

    Hugo
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