CCPulse Maxing Out Capacity

[pdavid]

A brief intro into the methodology we're trying to follow.

I have a command center, and have multiple machines that are running mulitple instances of CCPulse for real-time monitoring and we use them to send out email alerts. Since we have so many different teams, we found it easier to open up one CCPulse instance per team (about 20+ teams), I believe the answer is hardware related, we have 3 machines (desktop, 2 laptops) and after about 5 or 6 instances, if I run another one, it will work, however when I try to create views I get the option to create real-time view for members, however nothing happens it acts as if it's going to load up and nothing comes up.

Those folks here that have a WFM/Command Center role - what's your setup like in terms of CCPulse real-time monitoring? Are all views on one workspace, or somewhat setup like mine?


Note that the desktop is 2 gigs, and I don't have anything else running on either of the 3 machines - they are dedicated only for CCPulse monitoring. Is this a hardware issue and a software limitation that after a number of instances (CCPulse) it stops providing views?

Any help would be appreciated.

[CTIgem]

CCPulse is getting all the stats from StatServer.
My guess is that your StatServer might be busy serving your CCPulses.
You might want to split StatServers up into ....2 or more.

[René]

Hi,

Maybe it's a bit off-topic but I would suggest you to think about different email alerting solution. Yes, it will cost some money for licenses and development but I'm sure you get these money "back" in a short time. I have experience with using CCPulse in the way like you and won't repeat that mistake again.

René

[mark]

Have to agree with René, for a couple of actions it wouldn't be a problem, however, for large scale projects, its asking for problems.

Also, I think that 7.2 has a problem with loading some thresholds / actions on occasion.
Could you post up your overall goal, we might be able to come up with a better way to show / alert on the stats.
How many things do you really need to see, how many people sit and monitor etc

Mark

[tony]

My thoughts:

I found that, with so many stats and so many different Views across many Teams, etc. CCPulse <sometimes> hardly has a chance to start itself before it is requesting the first and subsequent sets of stats - that <can> slow down the start up process of the application itself and cause it to freeze.

Try starting up your instances of CCPulse *without* opening a View/Template in the first instance <Close your Views and save the Template on Exit, then re-open CCPulse to be sure you have a blank version>.  This would give the application a chance to boot up properly before you open the View you want to use.

Let me know how you get on?

Tony

[mark]

That is a good point Tony, especially when you combine it with the deactivated views.

To be honest, most of what you need to see immediately can be contained in VAGs and DN groups, with deactivated templates for specific info ready to be opened as and when needed.

[pdavid]

Actually that's what how I've been doing it. I setup a template, just with one queue/view, and then I close them and loaded about 5 or 6 instances of CCPulse, once all are, then I go into each instance and open the workspace. Once I get to the last instance, the workspace will sometimes load, but it will either be blank, or missing a view (I have 2 views). Also to note when I open the workspaces, I go one by one after it's been loaded.

My internal tech informed me that as mentioned above it may be a server issue, where my dept may need it's own stat server for what we're trying to do. I just find it odd that on a desktop, we upgraded it to 2 gigs of RAM and still after 5 or 6 it does the above, which is more or less what's happening with the laptops I have that only have 1/2 a gig...I'm not sure if it's a software limitation (only 4 instances per machine at the sametime) or anything else.

[tony]

OK - the brass tacks - Can you tell us exactly how many statistics and objects you are trying to load up through the various instances of CCPulse and what version of CCPulse and StatServer are you running?

Tony

[pdavid]

For each instance it's about 50 objects and 2,600 statistics. My internal tech team is working on securing me a dedicated server on a 'proof on concept' agreement.

[tony]

Might I suggest adding different instances of CCPulse in to your CME Applications list, depending on the User requirements?;

You can have one instance with various Templates and Views for one business functional area, then another with totally different Templates and Views for the next business area and yet another with more Templates and Views, etc., etc., etc...

Each instance would need to have their Storage Templates in sepearte directories but then the 2(+) instances of CCPulse should not then affect each other on start up.

Is that feasible, do you think?

Tony

[pdavid]

I'll pass this on to my tech team to see if we can research this possibility as well. I'll keep you in the loop. Thanks for the idea.