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Author Topic: Associate Route points to particular ERPs  (Read 3053 times)

Offline S

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Associate Route points to particular ERPs
« on: August 14, 2007, 07:09:35 PM »
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Call comes in on RP 1234 and a strategy is loaded on it to target skilled agents across two call centers. when it picks up agents on another call center it would use the ERPs ofcourse and transfer the call with data.
Now my question is can I configure this Route point 1234 to use only a set of ERPs on the target switch/Tserver?

I know the epn option set on the ERPs and ACD Queues, I have used that before for in-front architecture and queue based routing. But this is behind switch and skill based routing.

Switch is Avaya, and Tserver version is 6.5 on originating Tserver and 7.2 on destination Tserver.

Any suggestions please!

Offline victor

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Re: Associate Route points to particular ERPs
« Reply #1 on: August 15, 2007, 07:27:27 AM »
I know you can specify which ERPs to use for particular Switch, but have never tried with RPs.
Are you doing it for purely reporting purposes or is there some other, deeper, reason for it?

Best regards,
Vic

Offline S

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Re: Associate Route points to particular ERPs
« Reply #2 on: August 23, 2007, 02:09:10 PM »
yes, we can set it on the ERPs and ACD Queues combination - saying that - call coming on these ACD  Queues should use the ERPs with same epn option. THat I know.

Now I want to use for Route points and ERPs combination.
somehow doesn't seem to work- not sure why.

May be if it is only for ACD Queue and ERPs combo setup only !!