Forgot password

[romanwind]

Hi all,
I'm new in the forum and I have a very little experience with Genesys Solution.
Our system was installed by a third party company and now we have to manage. We have a poor documnetation about Genesys installation and customization and third party company doesn't want to help us.
We have forgotten superuser password and now we aren't able to connect to SCI or Configuration Manager.
Can anyone explain me if there is a procedure for rester password, or if there is a default user that could be used in case?

We are using Genesys ver. 7.1

Thank you in advance.

[bublepaw]

Hi romanwind

During standard installation user called "default" with password "password" is created - please try this one. If it dosen't work You should try to reset password directly in configuration database - Stop configuration server, there is table called cfg_person in configuration db - find row where user_name is "default" and set column "password" to null value, start configuration server. After this operation You should be able to log on "default" user without password.

[tony]

[b]bublepaw [/b] - If you try to update a password field in the database in 7.1, you may well affect the integrity of the db solution - romanwind has not stated what db he is using.  The Table Field for Passwords is securely protected and I would not advise someone to access db Tables directly without a caveat of being extremely careful

In the first instance, I would suggest that romanwind seek assistance from Genesys directly, to see what the official line is.
[b]
romanside [/b] - Please note the above and, that aside, you might want to check your Genesys Server .conf files - you usually find an administration (or even the SuperUser) username and password in plain text within them!

Tony

[bublepaw]

Tony,

If You modify db when configuration server is down there is very little risk of affecting integrity. Please also note that password field is not primary key or foreign key in any table. I agree that adding new object can have some impact on integrity but modifying fields value rather no ( unless You try to mess with fields having DBID in its name : ) )

I proposed this solution only because I've did similar things with different db versions and it worked - my fault that I forgot to state that You need to be very cearful when operating directly with configuration database

[tony]

I needed to point out that Genesys would not recommend accessing the db Tables directly and you could invalidate any support agreements with them if it "goes wrong"....

Tony

[victor]

good morning, all,


forgotten passwords are something we have to deal with. And since I am not aware of any officials tools to recover the password, I have decided to do the following:

1. prepare a sample video showing how to edit config db and modify the password that way
2. prepare a tool using Genesys activeX that will allow people to reset passwords to default

Due to security concerns (not that I had any, but I am sure people might be worried about this), tool can only be used once before it will self-destruct (no explosions, sorry) and will be provided by me to people who really need on need basis. What do you say?

Regarding the video - I am enclosing a sample video showing how to modify password for "default" account through direct DB manipulation. This is the only way I know of resetting passwords and it works for us.

1. Stop Config Server
2. Access DB via SQL Manager
3. Open cfg_person in CME database
4. Delete password for "default" account
5. save it (by clicking on the next record)
6. Start Config Server
7. Login with login: default, and no password
８. Go to Person->default and set a new password

In the video, I don't bother restarting Config Server until after modifying CME, and usually it would be fine, but to be on the safe side, stop config server before modifying DB.

Sorry about Japanese things on the screen, but that's all I have right now...  I am sure you will be fine!
[flash=800,800]http://www.sggu.com/smf/videos/password.swf[/flash]

[victor]

Ok, finished the tool to reset password for default.

This tool will be available on free basis. Email me if you need it. Important note: I doubt there is much security concern; however, it is a run-once tool and will be emailed to people who I personally know or who can verify that they will use it for legitimate (and useful) purposes.

Email me if you need it.

Best regards,
Vic