Sip Server - CPD

[natlonehat]

nope...use SIP for it...

[cavagnaro]

Ok, so only you need to test if the CPD server releases the call (transfers it) (i don't think so) or keeps it while agent talks (i believe this is your case). If second option you are very short of CPD ports.

[natlonehat]

CPD releases the call once it gets to Agent.
Chucks call to asterix

[cavagnaro]

So you have a PBX (Asterisk is one). Even so i believe you are short of CPD Ports

[natlonehat]

Yeah, I thought so too but wanted to get some expert advice before I went ahead and requisitioned more...

so what do you think would be a failsafe number of ports for our scenario...

[cavagnaro]

Well asume you 120 agents are ready for a call, so in first instance a first dialing request for all of them and assuming everybody answered on the other side you'll need to detect 120 customer voices. Now on predictive you user an overdial (Agent Busy factor at 80% for example, which means you will have more dials than agents you have, so you'll need to detect more signals).

From Genesys directly:
[quote]Normally, for predictive dialer we would recommend about 1.5 times the CPD ports for Agents. Meaning 100 Agent requires about 150 CPD ports
[/quote]

They even go higger...
We use 1.3 for a reasonable factors and assuming that it's very hard to get that number of calls at once.

[natlonehat]

[quote author=cavagnaro link=topic=2448.msg9305#msg9305 date=1189411588]
Well asume you 120 agents are ready for a call, so in first instance a first dialing request for all of them and assuming everybody answered on the other side you'll need to detect 120 customer voices. Now on predictive you user an overdial (Agent Busy factor at 80% for example, which means you will have more dials than agents you have, so you'll need to detect more signals).

From Genesys directly:
[quote]Normally, for predictive dialer we would recommend about 1.5 times the CPD ports for Agents. Meaning 100 Agent requires about 150 CPD ports
[/quote]

They even go higger...
We use 1.3 for a reasonable factors and assuming that it's very hard to get that number of calls at once.
[/quote]

Thanks Cavagnaro/Vic..

Requisitions went out, should have the ports set up by Monday next week...