Unwanted subjects in CCPulse.

[Bombus]

My work includes overviewing queues från many different sites, and we are currently using 4 different statservers.

Example:
Say that I create a view "View1" on "StatServer1", and that it includes 4 agent groups and 4 VQueues.

The next time I startup the same view, i get swormed with notyfication popups that says:
"Agent 'xxxx' (Tenant 'Resources') not found!"
"or switch not found or something like that"

Ther has been added Vqueues or Ag's fråm an other StatServer that this Server can not get info from.
Do anyone of u know why it gets this way`?

it's soooo anoying.

[tony]

Hmmm... Sounds like you created your Views for VQ's and Agents by "selecting members".  That usually means it will have a look and see if anything new has appeared since the last time logged in.

Or... it could be that the StatServer you are connecting to is itself connected to multiple TServers - or even other StatServers and it is inheriting items from some of those?

Or... if the Agent is not found, they could have been removed from CME, after you manually added them to the View.

Or... if the Switch is not found, your TServer connection to it or indeed your Switch could be down(!)

Let me know how you created your Views (manually selecting items or using the "select members" option) and what is connected to your StatServer in CME...?  Can you also check that your TServer is up and running, fully..?

Thanks,

Tony

[Daimonas]

Ok I understand your problem. What is happening is everytime a new DN or VQ or group is added in Config Manager, these changes are auto-populated to CCPulse clients open. If that template is saved, you now have those objects in your template, so you get the problem you are receiving.

You have four ways to handle this:

1) Make your templates read-only, so when they are closed, changes are not saved.
2) Place your templates on a network drive and only allow certain users to make changes.
3) Turn off the broadcast of CME objects to clients via the CCPulse application in Config Manager. I believe this feature came available in 7.2, but I know for sure it works in 7.5
4) Add all T-Servers to your Reporting Stat-Server, so you can monitor any object (mistakenly added or on purpose).

Good luck

[Bombus]

Great thanks!

I will try it and hope that it works!

[exchelente]

The feature to ignore new object notification that Daimonas spoke about does not work properly in 7.2 or 7.5.  Genesys is releasing a MR for CCPulse tomorrow Dec 21 that's supposed to fix the problem - keeping my fingers crossed.

[cavagnaro]

Check security permissions on your applications.
Post the exact message it will help us better than a "something like that"