Virtual agent Scripts ?

[Bombus]

Is it possible to  , with a script for a virtual agent group, "call" for agents that is possisioned in a particular agent group.

to use maybee like this:  existsinagentgroup ("ALL_Agents) ? or something like that?

[cavagnaro]

? why not put those agents as first option on the target object?

[Bombus]

I dont think i understand what you ar saying =)

[Marco64]

If you want to target (distribute calls) on a VAG or Agent with a skill then in your targer Selection you could choose

type = skill
name = something like this EN_SK = 1  | IT_SK = 2

this will select the logged in Agent with Skill as per formula.

marco

[cavagnaro]

On target you normally put one object however you can add multiple of them, so in the target list you may have:

1. Agent Group
2. Virtual Agent Group

In this way Agent Group will be the first target, and if no agent available the Virtual Agent Group will be the selected one.

[Bombus]

Great!

Thanks alot!