in Genesys 7.2 OCS,
OCServer option: log_call_stats, default=false, Control if extended audit log file should be created
The configuration of Audit Logging is hard-coded in OCS as follows:
Audit log file name: CallStats.<MMDDYY_HHMMSS_MS>.log
Example: CallStats.072303_182754_216.log
Audit log file location: OCS Application folder
Audit log file segment size: 10 MB
Audit log file segment expiration: none
Each outbound call dialed will be logged
Logged record format is listed in OCServer delopymnet/user/referecne guides.
They are listed below for quick reference
Audit Log Record Format
OCS produces log records in a comma-delimited format, which can be easily imported into third-party applications, such as MS Excel or SQL Server's BCP utilities, for further processing.
These are the comma-delimited fields in the log record:
1. Date in this format: 'MM/DD/YYYY'
2. Tenant name in single quotation marks
3. Tenant DBID
4. Campaign name in single quotation marks
5. Campaign DBID
6. Phone number in single quotation marks
7. Call result (name of CallState from GctiCallState enumerable set, obtained from ConfigServer) in single quotation marks
8. Time when dialing starts ('HH:MM:SS.MS')
9. Approximate time when ringing starts ('HH:MM:SS.MS')
10. Time when an unsuccessful call (such as “no answer”) is released ('HH:MM:SS.MS')
11. Time when called party picks up the phone ('HH:MM:SS.MS')
12. Time when call progress detection is completed and when CPD Server initiates the call transfer to a Queue ('HH:MM:SS.MS')
13. Time when call is placed in a queue ('HH:MM:SS.MS')
14. Time when ringing starts on an agent's DN ('HH:MM:SS.MS')
15. Time when call is established on the agent's DN ('HH:MM:SS.MS')
16. Time when call is diverted to an auto-answering device ('HH:MM:SS.MS') (For example, calls that are not connected to an agent in two seconds might be redirected to a pre-recorded message.)
17. Name of the file with CPD recording in single quotation marks
18. Name of the voice file that contains the recorded conversation in single quotation marks
19. Approximate time difference between OCS and CPD Server computers (in milliseconds).
