CCPulse Real Time View

[Anitya]

Hi,

how could i change the font, the size, etc of the numbers that appears in the Real Time Views?

for example, if a open a new real time view for agents, the numbers are veeeryt little and i can´t see them well. Where can i change it?

Thanks!!

[cavagnaro]

You need to make some changes on the registry:

HKEY_CURRENT_USER\Software\GCTI\CallCenter\Attributes
GridFont Size is the one you want

Be carefull with this changes as you may damage your registry. Let someone with some expertise on windows registry help you.

You may also wanna look under

HKEY_CURRENT_USER\Software\GCTI\CallCenter\Custom Definition under FormatAgentInfo
where you can change the way agents names are presented:

%n = agent number
%F = complete first name
%f = initial of first name
%L = complete last name
%l = initial of last name

[René]

Just a small note to the post of Cavagnaro - you can find list of "customizable" registry keys used by CCPulse+ in the manual "Reporting 7.5 CCPulse+ Administrator's Guide".

R.

[Anitya]

Thanks! it works fine. I have another cuestion. Is posible to make an action asociate to a threshold that maximize the CCPulse window when it's minimized?

[cavagnaro]

maybe with VB script finding the window name and sending a focus on it...

[Anitya]

I have tried to modified the ExecuteProcess action, and the only thing I can do is open another instance of CCPulse, but not maximize the window.