" /> Target selection using: SelectDN, SuspendforDN and RouteCall functions - Genesys CTI User Forum

Author Topic: Target selection using: SelectDN, SuspendforDN and RouteCall functions  (Read 3356 times)

Offline kapusta1152

  • Jr. Member
  • **
  • Posts: 56
  • Karma: 0
Advertisement
Hello routing experts,

I am wondering if somebody can  clarify for me  how to make up the Target selection block using  three functions: SelectDN, SuspendforDN and RouteCall.

I heard this is critical if  don't want to wait the “n” seconds for skill based routing.

Thanks

Kevin

  • Guest
kapusta -
The attached PDF should break it down enough for you.