" /> Genesys CTI to Cisco IPCC - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Genesys CTI to Cisco IPCC  (Read 3203 times)

Offline vivek

  • Jr. Member
  • **
  • Posts: 55
  • Karma: 0
Genesys CTI to Cisco IPCC
« on: January 16, 2008, 03:09:16 PM »
Advertisement
Our company is looking to use CISCO IPCC instead of genesys cti. If you have any experience in moving from Genesys CTI to CISCO IPCC please share your experience. Is there any pros/cons?

Thanks.
Logged

Offline mdewhurstuk@gmail.com

  • Newbie
  • *
  • Posts: 26
  • Karma: 1
Re: Genesys CTI to Cisco IPCC
« Reply #1 on: March 27, 2008, 08:37:07 AM »
I have a followup question...

Why are they moving from Genesys to IPCC? I understand they do much the same with Genesys being a the high end of the market.

Cost ?
Functionality?
Satisfacion?
Other?
Logged
Pages: [1]   Go Up
« previous next »