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Author Topic: CoBrowsing Session Suddenly Disconnects!  (Read 3407 times)

Victor

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CoBrowsing Session Suddenly Disconnects!
« on: January 01, 1970, 12:00:00 AM »
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Dear Genesys people,

I have a problem I wanted to check with you about. I am testing Internet Suite 5.1.619 and during the corowsing, session suddenly ends with a thankyou message.
Client is on Win95 with IE5.
Did anyone else experience the same problem? Is it an OS or a software elated problem and is there a way to fix it?

Thanks!
Vic

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Israel Jacob S?nchez

  • Guest
CoBrowsing Session Suddenly Disconnects!
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Hi, Victor and Genesys people.

    I got the same issue in Mexico with the Cobrowsing but with OS Windows 98. The weird is that the application was working very well and suddenly it didn´t.
    If somebody knows about a pssible solution please contact us

    Israel Sánchez (Alcatel) aed.callcenter@alcatel.com
    Víctor Ochoa (Citius) vhochoa@citius.com.mx
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    Pawel And Iza

    • Guest
    CoBrowsing Session Suddenly Disconnects!
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • First on which step of interaction?
    Second You should check version of java virtual machine. If it is no ok You will have to switch off push url function from Your Website
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