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PaulO

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CallRinging Showing up in adherence report
« on: June 26, 2008, 07:34:26 PM »
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We have an agent who occasionally shows CallRinging as an out-of-adherence event on an agent adherence report. This is, however, not negatively effecting their adherence %. Any idea why this is happening?
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Offline pdavid

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Re: CallRinging Showing up in adherence report
« Reply #1 on: June 30, 2008, 02:25:57 PM »
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    • On the schedule states, try adding callringing as part of the adherence rules for that activity.
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