Questions for Outbound

[Sylvainsjc]

Hi all,

I have a few questions about Outbound in 7.5 or 7.6

1) Do Not Call functionality : following Outbound 7.6 deployment guide, on page number 271
[color=green][i]6. Create a Calling List object with the new format. In Configuration Manager> <Tenant> > Calling Lists, configure a Calling List object with the following:
In the General tab, specify the following:
    Table Access: <New Calling List>
    This is a new Calling List formatted with the customer_id field.[/i][/color]

it is not possible for me to create a calling list with table access = gsw_donotcall_list because it doesn't appears on the possible choices when i select the "table access" button - Someone have an (good) idea ?

2) Preview Campaign
My customer needs only preview campaigns (so no needs to have a voice transfer destination)
If the Campaign Group isn't set with a Voice Transfer Destination number, it is not possible to start the campaign - Why

[cavagnaro]

For point #1:
Check the image, be sure to select that option. If that doesn't work be sure to have access to all Genesys objects, are you using the default account or a custom one?

For #2:
Remember that agents need to have an OrigDN on the agent group, this DN will be the Voice Transfer option. Why needed on Preview? Maybe because that it is how all the system is configured and you will need to extract calls from it. Not really sure but it is mandatory...

[Sylvainsjc]

Cav
Thanks for your answer. I use the default account and follows the 7.6 outbound documentation "deploying Do Not Call functionality"

The problem is the same with table type "do not call list" instead of required "Log Table" in the documentation

I'm going to log a ticket for this on genesys support site

Now another need : Push Preview functionality !!! Once again, the genesys documentation is not enought detailled.
This function works with interaction server and urs.
I would like to know if someone have already deploy this and how many time to do this ?