" /> CCPulse AgentState Format - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: CCPulse AgentState Format  (Read 3564 times)

Ilias

  • Guest
CCPulse AgentState Format
« on: July 04, 2008, 03:45:05 PM »
Advertisement
Hello,

i have a question about agent state format.

Is it possible to hide the time information of the AgentState statistic?

pls help
Logged
Marked as best answer by on April 01, 2025, 04:41:43 PM

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CCPulse AgentState Format
« Reply #1 on: July 04, 2008, 06:24:02 PM »
  • Undo Best Answer
    • ? What do you mean by hide??
    Logged

    Ilias

    • Guest
    Re: CCPulse AgentState Format
    « Reply #2 on: July 04, 2008, 07:57:58 PM »
    i need only the AgentStatus without the time info.
    Logged

    Offline pdavid

    • Jr. Member
    • **
    • Posts: 70
    • Karma: 1
    Re: CCPulse AgentState Format
    « Reply #3 on: July 17, 2008, 06:53:27 PM »
    I think they are referring to the time that proceed the AgentState like I have attached.
    Logged

    Offline cavagnaro

    • Administrator
    • Hero Member
    • *****
    • Posts: 7641
    • Karma: 56330
    Re: CCPulse AgentState Format
    « Reply #4 on: July 17, 2008, 09:24:32 PM »
    What you can try is a VB approach, create a custom field, then using VB extract the position of the parenthesis "(" so then you can use left function to extract from position 0 to that one and walla...should work
    Logged
    Pages: [1]   Go Up
    « previous next »