[quote author=kip1 link=topic=3263.msg13477#msg13477 date=1219516856]
[i]"Second, on which application/object you had to add this option?"[/i]
[b]CME->T-Server->Options->TServer[/b] - [color=red]retry-on[/color] options are used for setting how many times the T-Server should send some specific request to the swithc, after receiving relevant to the [color=red]retry-on[/color] option error from the switch - I have never seen any of [color=red]retry-on[/color] options set in production enviorement.[/quote]
Yes, but this will only affect on certain enviroments where maybe the request arrived too late and therefore the PBX returns an error.
[quote]
[i]Third, why not ask genesys what they ment or where they ask to do it so? I never faced a solution where they doesn't indicate where to apply the options.[/i]
Not every time the right decision is to ask Genesys. In my case - I have a middle man who is communicating with the representative of Genesys in his country, who is asking Genesys how to solve a problem. When I was on FRI and FRO a year ago I`ve asked Genesys can I communicate directly with them for problems wich are not described "In the books" and they said that I should turn to my local representative.
- devil circle. So, for little things I should wait for at least 2 weeks to receive a mail.....imagine what happens when the reply does not solve the problem....... The right decision for me is to go to places like this, help if can, share expirience and learn from skilled guys like you.
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If he says that Genesys told him to do it so then it should be a good reason after analyzing logs and enviroment described by him.
Your problem is another completely. For what you mention you are only an end-user, not a Genesys support from any reseller. That is two different things. If you want you can ask to your seller to give access to your account on his Genesys support so you can see/view tickets from Genesys, however that is not good neither as normally you shouldn't do that. Now, as you can see nothing can be solved with only one reply (or very strange or basic question). You reseller has experience installing and configuring several enviroments, you only know yours. Problems can appear anytime by N reasons. I can assure you that we never but never solve a problem with the first answer, we need to analyse, investigate and then only then ask Genesys for a possible bug or something we may have be missing.
Imagine you asking basic questions to Genesys...would be no sense and lost of the priorities of support.
