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Author Topic: IVR Server High Availability  (Read 4464 times)

Offline matruco03

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IVR Server High Availability
« on: April 14, 2009, 03:31:28 PM »
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Hi

I'm new with Genesys and need help with an issue.
Is it posible to have redundancy or high availability with IVR Server 7.2?
I know that for t-servers you can have HA, or warm/hot standby. Is that possible for IVR Server? And if so, how can I configure it...

thanks...
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Offline cavagnaro

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Re: IVR Server High Availability
« Reply #1 on: April 14, 2009, 03:49:42 PM »
Check the TServer IVR guide. That is documented and described how to configure it.
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Offline mmiah

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Re: IVR Server High Availability
« Reply #2 on: April 15, 2009, 07:37:56 AM »
You can only have Warm Standby and Load Balancing with the IVR Server not HA, the guide will tell you how to configure either of those.
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Offline cavagnaro

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Re: IVR Server High Availability
« Reply #3 on: April 15, 2009, 06:26:30 PM »
HA divides in Warm and Hot Standby.
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Offline mmiah

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Re: IVR Server High Availability
« Reply #4 on: April 16, 2009, 07:09:03 AM »
Ok to make it a little clearer what I meant was you can't have Hot Standby for I-Servers
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Offline Gulden_NL

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Re: IVR Server High Availability
« Reply #5 on: April 17, 2009, 01:23:25 PM »
Cav is right, I am running several very large deployments of 7.2 in HA mode split across four data centres.
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Offline CTIgem

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Re: IVR Server High Availability
« Reply #6 on: April 17, 2009, 03:21:51 PM »
I'm going thru 7.6 Reference Guide and it indicates
Load balancing between IVR server is NOT available in Behind-the-Switch configuration.

Is this right?
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Offline Gui75

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Re: IVR Server High Availability
« Reply #7 on: May 11, 2009, 03:04:53 PM »
Hi CTIGem.

In which guide, did you find that load-balancing was not available in behind mode?
I checked IVR Server system Administrative guide and did not find any mention of it.

Regards,
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