Problem with queueing calls on GVP behind

[elek]

Hello everybody,
i have set up a GVP behind Genesys Sip server. EVerything seems to work fine except one thing - i can't properly set queueing functionality on GVP. I created a very standard environment set up in accordance with corresponding instructions (i.e. i have RP with a strategy distributing calls on GVP ports (configured as VTPs in CME), than i have an IVR application that sends calls to VRP, and on this VRP i have a strategy that distributes calls on real extensions).
The problem is quite strange. Only first call to IVR routed properly (is delivered to eventual extension), second call (and all following) is droped. From I-Server (TServerIVR) logs i can see that TServerIVR generates and sends call events to IServerClient only for the first call (and that call gets successfully connected to agent extension). For the second call TServerIVR does not translate TLib events received from the PremiseTServer in xml format and does not send them to client. Client issues an RouteRequest to TServerIVR in spite of the lack of the call events but TServerIVR rejects call upon receiving this RouteRequest.
I investigated logs of all corresponding components and doublechecked a config but couldn't find the reason of such behavior.
Recently i found another way to make it accept calls. I associated the IVR application with second DN and tried to call directly. A result was the same but when after that i tried to call through RP i succeeded.

Any suggestions and help will be very much appreciated, i got confused with it.

Kos 

[elek]

Come on guys,
i don't believe nobody has experiense with SIP server integration with GVP in behind mode.
There are some docs available on TechSupport site regarding SIP server and GVP integration (besides manuals i've found white paper, integration manual and webinar), they sometimes supplement each other but in general all recommendations are the same. So i've made and doublechecked all those settings and i don't think this is a config issue anymore.
I'm using GVP 7.2 and SIP Server 7.5 and all those docs are for 7.5. So i'm starting to suspect versions incompatibility or something like that. As confirmation when I was trying to set up Resource Manager for routing i  didn't found some corresponding options in VPM..

I looked up this forum but found nothing of my concern. If anybody made such installations before could you please share (very briefly) steps that were taken to succeed?
Any help is very much appreciated, i really got confused with this issue.

BR,
Kos

[cavagnaro]

Wait sorry my crystalball broke so I can't see your logs and configs...
At least post an scenario logs and explain the involved factors please.

[elek]

[quote]Wait sorry my crystalball broke so I can't see your logs and configs...
[/quote]


THanks cavagnaro for your participations, i really didn't expect that anybody wants to check my logs for me, very kindly!

Anyway my problem is solved with the help of my colleague - the problem was in follows: popgateway erroneously reported ivr port occupied by incoming call to other components, so when GQA sent NewCall to IServer it stated that new call is recieved on DN other then one to which call has been sent. So IServer was unable to find this call and droped it.
I had to change popegateway parameter SIP Header for IVR Port to RequestURI value and this solved the problem. Hope this help others who will be configuring GVP behind SIP server 7.5 since it seems to be a common problem.