" /> Problem Time Zone ETL_Assitent - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Problem Time Zone ETL_Assitent  (Read 2985 times)

Alfredo14

  • Guest
Problem Time Zone ETL_Assitent
« on: February 19, 2008, 01:59:45 PM »
Advertisement
Hi my name is Alfredo i`m from Venezuelan and work with Genesys Solution 7.2; in december of 2007 change the time zone and under 30 minutes remaining in GMT - 4:30, nevertheless ETL Assistatn oes not take the change, since I can do so that if it appers to me in the listing of the time zone????

Note: The server where the ETL Assistant runs is UNIX 5.3
Logged
Marked as best answer by on April 08, 2025, 08:18:09 PM

Offline Daimonas

  • Full Member
  • ***
  • Posts: 106
  • Karma: 2
  • There's a fish in every bowl.
Re: Problem Time Zone ETL_Assitent
« Reply #1 on: February 20, 2008, 10:01:03 PM »
  • Undo Best Answer
    • You need to update your ETL process to atleast 7.2 and have the latest j2re (Java) or atleast 1.4.2.11 installed. If you call Genesys support, they are well aware of this issue and can send you a checklist to follow.

    If you have any problems, you can post them here and we will help. The problem you may run into, all data captured prior to these fixes, may still be wrong. In that case, some the data would need to be updated/corrected. However, going forward the correct times would be caputured.

    Take care,
    Robb
    Logged

    iGUR

    • Guest
    Re: Problem Time Zone ETL_Assitent
    « Reply #2 on: July 28, 2008, 02:55:18 PM »
    Tray to upgrade JM Time Zones on UNIX mashine.

    Good Luck

    P.S. Send me email if u need description
    Logged

    Offline cavagnaro

    • Administrator
    • Hero Member
    • *****
    • Posts: 7641
    • Karma: 56330
    Re: Problem Time Zone ETL_Assitent
    « Reply #3 on: July 28, 2008, 08:05:07 PM »
    Anew eBD? jeje
    good chavez idea right?
    Logged
    Pages: [1]   Go Up
    « previous next »