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Offline BenTaylor

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EventError following RequestRouteCall?
« on: August 05, 2008, 02:55:22 PM »
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Hi,

Need some assistance with an ErrorCode 51 please...

This is on Avaya S8720, routing from one VDN to another VDN, both of which are configured as RoutePoints (switch-specific type = 1). I have a strategy loaded on the first routepoint that simply targets the second routepoint. The routing works as expected, but I still get these errors...

At first I thought it might be the treatment that was unsupported, but I've changed compat_treatments in URS and it made no difference (I'm not specifying a treatment in the strategy, so not actually sure where they're coming from!)

I have vectors on each VDN, with wait-time 1 sec followed by an adjunct.

Any thoughts??


message RequestRouteCall
AttributeThisDN '628904'
AttributeConnID 00dd0198a08bb4bc
AttributeOtherDN '629904'
AttributeExtensions [161] 00 06 00 00..
'CUSTOMER_ID' 'Resources'
'DN' '629904'
'ACCESS' '629904'
'SWITCH' 'Avaya'
'NVQ' 1
'TARGET' '629904@Stat_Server_Routing.RP'
AttributeRouteType 0 (RouteTypeUnknown)
AttributeReason [14] 00 01 01 00..
'RTR' 146
AttributeReferenceID 17176
15:42:48.557 Int 04543 Interaction message "RequestRouteCall" received from 440 ("UR_Server")
@15:42:48.5570 [gctm] request RequestRouteCall queued, waiting for 1 pending requests.
@15:42:48.5570 [gctmi] Distributing request RequestGiveRingBackTreatment
@15:42:48.5570 [gctmi] request RequestGiveRingBackTreatment removed from reqMgr
@15:42:48.5570 [gctm] Sending queued request RequestRouteCall
@15:42:48.5570 [0] 7.5.012.01 send_to_client: message EventError
(Unsupported operation)
AttributeEventSequenceNumber 00000000000081e0
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 557000
AttributeTimeinSecs 1217947368 (15:42:48)
AttributeConnID 00dd0198a08bb4bc
AttributeThisDN '628904'
AttributeReferenceID 17174
AttributeErrorCode 51

Offline cavagnaro

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Re: EventError following RequestRouteCall?
« Reply #1 on: August 05, 2008, 03:12:34 PM »
Not same PBX but same error:

http://www.sggu.com/smf/index.php/topic,2819.0.html

Usually that error appears when some error happens on the DN configuration, check it and also on the PBX side.

Offline bcyk

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Re: EventError following RequestRouteCall?
« Reply #2 on: August 05, 2008, 04:29:10 PM »
Could you please check URS option "give_treatment" value?

If the value is 'true', URS sends ringback treatment to ASAI-link automatically.
However, ASAI-link does not support any treatment!


Offline BenTaylor

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Re: EventError following RequestRouteCall?
« Reply #3 on: August 06, 2008, 09:40:59 AM »
give_treatment = true...

Cheers, all sorted now :)