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Offline neilwarner

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WFM Web Agent - Timeout
« on: September 05, 2008, 03:44:25 PM »
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I am used to IEX and their Webstation not timing out.  We have CSR's using Web Agent independent from CTI for a little while, and need to extend the timeout timeframe on WFM Web Agent.  Where can I find this information and setting?

Also, IEX Webstation has reminders that popup before breaks, lunch, and return from breaks/lunch.  Has anyone ever used API to create a popup from schedule information?

Thanks,
Neil
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