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kt

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Sometimes Emails did not pop up
« on: January 01, 1970, 12:00:00 AM »
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Hi All
Currently i am using Internetsuite 5.1.619 and sometimes certain emails did not pop up on the agent desktop. when i check the database, it show me that the emails is still pendings and when i check the status in the pdf, it says"Accepted - we haven't gotten around to submitting it to IR yet", but it has been about 2 weeks since the emails first came in. Anyone ever encountered this kind of error before? Thanks.
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Marked as best answer by on April 25, 2025, 07:00:04 PM

Jim

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Sometimes Emails did not pop up
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • We ran into the same issue. Genesys has a fix for it it is version 5.1.625 of MediaLink. We have installed this and verified that it works.
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