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Rommel Declines

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URS 7.5 Error 409 fail to move call home before treatment starting???
« on: September 22, 2008, 06:25:22 PM »
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Has anyone run into this error in trying to request treatment for a new call?
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AlbaFarmer

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Re: URS 7.5 Error 409 fail to move call home before treatment starting???
« Reply #1 on: September 22, 2008, 06:34:36 PM »
I have seen the error, but I do not know what it means.  If any of the other folks on the user forum can advise the meaning of the event or describe how this is used in a strategy, we both will appreciate it.
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Offline cavagnaro

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Re: URS 7.5 Error 409 fail to move call home before treatment starting???
« Reply #2 on: September 22, 2008, 08:13:51 PM »
Can you post the log to see the flow where this happened?
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Offline Dionysis

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Re: URS 7.5 Error 409 fail to move call home before treatment starting???
« Reply #3 on: September 23, 2008, 01:42:11 PM »
There is a specific reference to this error on page 604 of the 7.5 Routing Reference guide.  Or so says the Genesys support site.  I don't have a copy of that document handy so I can't check it right now.  If you have it have a read, I will check it tomorrow when I get to the office.

:)


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Offline Fra

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Re: URS 7.5 Error 409 fail to move call home before treatment starting???
« Reply #4 on: September 23, 2008, 01:48:44 PM »
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    • It's just a log message list, not the explanation of what that means; logs are always needed  >:D
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