Cannot log in to Agent Desktop - GAD

[pspenning]

Hello All,
I am having a crazy time with this little problem.  I rebooted my 7.5 environment with High Availability and when the environment came back up I can no longer access GAD.  When I enter a user name, password and place I get an error "Login aborted:  The server is not initialized".  I have opened a ticket with Genesys but they are scratching their heads too.  Can someone give me some things to look for?  I have verified that the WebAPI server is running but I don't know where to look for the logs since this is a Tomcat application.  Any thoughts?
Thanks in advance for any help.
-Perry

[Fra]

logs, logs, logs.. 

[pspenning]

I don't know where to look for the logs since this is a Tomcat application.  Are they typically in the Tomcat directory?  Can you tell me what logs I am looking for.  Sorry to be so ignorant.  I am really smart...  I promise... 

[Fra]

I'll get Cavagnaro chase you down and interview you to check your Gensys skills 

well, just check the Log section of your GAD application in CME..

[pspenning]

Ah yes...  Excellent...  I knew that but I didn't think that it would be applicable since GAD is a 3rd party server.  But I did find it and now I will dig through them...  I will post anything odd...
Thanks for pointers...

Perry

[cavagnaro]

[quote author=Fra link=topic=3330.msg13802#msg13802 date=1221212616]
I'll get Cavagnaro chase you down and interview you to check your Gensys skills  [/quote]

Hahahahahaha I have my list of questions ready lol

[barleycorn]

I have seen this particular error before when GAD started up prior to other services such as the config server, etc.  Have you tried stopping and restarting Tomcat when the system (config) is up and running to see if this changes anything?
Aside from that, yes... logs, logs, logs....

[Nick Meadows]

I have seen that error be related to issues with Tserver and config_server so you might check those.  Usually when all else fails with Genesys restart some of your services. :p

[pspenning]

We restarted Tom Cat and also restarted T-Server among other services.  I was on my way out the door for a holiday / vacation and my coworker decided to upgrade to GAD 7.6...  Viola!  It all started working.  We still don't know what caused the problem initially...
Thanks for the advice though!
Perry