" /> License errors in .NET server - Genesys CTI User Forum

Author Topic: License errors in .NET server  (Read 3042 times)

Offline MarcRobinson

  • Jr. Member
  • **
  • Posts: 62
  • Karma: 0
License errors in .NET server
« on: October 07, 2008, 04:13:02 PM »
Advertisement
This is a strange problem, and I can only hope someone else has run into it.

I'm getting license errors in the Ail.log on our .NET server, but the weird thing is that they're only happening for attempts to log in on one floor of our call center. Phones on the other floor are okay -- they can get into CTI. Also, I don't see any license errors in the FlexLM server that actually serves up the licenses.

Here's what a typical error looks like:
06 10 16:30:43:391 [        Thread-28767] WARN        Ail.AbstractDn  While activating: ProdRaytownT-Server72_A (On)
06 10 16:30:43:453 [        lThread:3000] INFO  dRaytownT-Server72_A  Received  EventError (11859) [dn 672343]
06 10 16:30:43:453 [dRaytownT-Server72_A] INFO  dRaytownT-Server72_A  Processing EventError (11859) [dn 672343]
06 10 16:30:43:453 [dRaytownT-Server72_A] INFO  dRaytownT-Server72_A  Done with  EventError (11859) [dn 672343]
06 10 16:30:43:453 [        Thread-28767] WARN  dRaytownT-Server72_A  While registering 672343
TelephonyErrorException License: No More Licenses
at com.genesyslab.ail.core.m.c$a.if(Unknown Source)
at com.genesyslab.ail.core.m.c.a(Unknown Source)
at com.genesyslab.ail.core.j.bP(Unknown Source)
at com.genesyslab.ail.core.j.activate(Unknown Source)
at com.genesyslab.ail.core.AilFactoryImpl.getAbstractDn(Unknown Source)
at com.genesyslab.ail.core.AilFactoryImpl.getDn(Unknown Source)
at com.genesyslab.ail.ws.impl.Utils.getDnFromAil(Utils.java:402)
at com.genesyslab.ail.ws.impl.Utils.nomalizeDnId(Utils.java:464)
at com.genesyslab.ail.ws.agent.impl.AgentEventImpl.checkEventTopic(AgentEventImpl.java:119)
at com.genesyslab.soa.event.impl.ServiceEntry.addSubscriber(ServiceEntry.java:126)
at com.genesyslab.soa.event.impl.SOADomainEntry.subscribeTopics(SOADomainEntry.java:94)
at com.genesyslab.soa.event.impl.ServicePublisher.subscribeTopics(ServicePublisher.java:86)
at com.genesyslab.soa.event.impl.Subscriber.subscribeTopics(Subscriber.java:706)
at com.genesyslab.soa.event.impl.EventServiceImpl.createDomainSubscriber(EventServiceImpl.java:67)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber_aroundBody0(EventServiceImpl.java:41)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber(EventServiceImpl.java)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.genesyslab.soa.impl.interceptor.InterceptorRequestResponseContainer.interceptRequest(InterceptorRequestResponseContainer.java:45)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber_aroundBody1$advice(EventServiceImpl.java:139)
at com.genesyslab.ail.ws.event.impl.EventServiceImpl.createSubscriber(EventServiceImpl.java)
at com.genesyslab.ail.propprotocol.invocation.proxies.EventServiceProxy$CreateSubscriberInner.invoke(EventServiceProxy.java:81)
at com.genesyslab.ail.propprotocol.invocation.proxies.EventServiceProxy.invoke(EventServiceProxy.java:59)
at com.genesyslab.ail.propprotocol.invocation.InvokeProcessor.invoke(InvokeProcessor.java:37)
at com.genesyslab.ail.propprotocol.control.RPCCommandProcessor.process(RPCCommandProcessor.java:69)
at com.genesyslab.ail.propprotocol.control.RPCCommandProcessor.run(RPCCommandProcessor.java:45)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:534)

Don't you hate Java?

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: License errors in .NET server
« Reply #1 on: October 07, 2008, 04:37:38 PM »
it says no more licenses, how many DNs do you have? maybe you have more monitored  DNs than licenses...

Offline MarcRobinson

  • Jr. Member
  • **
  • Posts: 62
  • Karma: 0
Re: License errors in .NET server
« Reply #2 on: October 07, 2008, 08:14:50 PM »
I found out what it was -- we had run out of licenses for extensions.
I had deleted some this morning, thinking that it would solve the problem.
It did (although my users didn't bother to tell me that the problem was solved).

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: License errors in .NET server
« Reply #3 on: October 07, 2008, 09:01:52 PM »
lol and what made you think they will??? their task is to make our lifes miserable!