Author Topic: Calling GVP application from strategy  (Read 3701 times)

Offline Marty

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Calling GVP application from strategy
« on: September 22, 2008, 09:31:36 PM »
Hi, i need to know how to rup GVP application from strategy. I need it for Alcatel OXE.

In strategy I have set up on Play Application object this parameters:
GSIP_APP_ID = 501
{s}GSIP_RM_URI = sip:1870@192.168.142.15:5070
but it doesn't work, in URS log there was:
   AttributeUserEvent   RequestApplyTreatment
   AttributeErrorCode   51
   AttributeErrorMessage   'Unsupported operation'

I've found in documentation that T-Server for Alcatel doesn't support TApplyTreatment for PlayApplication.
When the strategy was loaded on RP on SIP Server it was working.

Than I've setup strategy with object IVR with this parameters:
SCRIPT:    vcb (name of the application in VPM)
TARGET:   IPCSPlace Group@repr_statsrv.GP
This doesn't work too. This I've tested on SIP Server.

URS Log:

request to 65209(med_tserver_sip) message RequestRouteCall
   AttributeReferenceID   245
   AttributeReason   [14] 00 01 01 00..
      'RTR'   115
   AttributeRouteType   0 (RouteTypeUnknown)
   AttributeExtensions   [196] 00 0A 00 00..
      'DEFAULT#'   '7232'
      'CUSTOMER_ID'   'Resources'
      'VQ'   '__##IVR_VQ_NAME__'
      'AGENT'   ''
      'PLACE'   'GVP_EE_1609'
      'DN'   '1609'
      'ACCESS'   '1609'
      'SWITCH'   'GVP_EE'
      'NVQ'   20000
      'TARGET'   'IPCSPlace Group@repr_statsrv.GP'
   AttributeLocation   'GVP_EE'
   AttributeOtherDN   '1609'
   AttributeConnID   008e019cd4375038
   AttributeThisDN   '3404'
..sent to genesys:3020(fd=568)
    _A_I_008e019cd4375038 [0E:04] ----------->ARRIVAL
    _B_I_008e019cd4375038 [0E:11] IVRTreatment was continued===========>TREATMENT_REQUEST
12:49:29.343_M_I_0000000000000000 [10:1b] blocking: agent , place GVP_EE_1609, switch GVP_EE dn 1609 is blocked for 15 sec by 1000000001, will expire 1222080584
12:49:29.343_I_I_008e019cd4375038 [09:04] <<<<<<<<<<<<suspend interpretator(TREATMENT), timers:00000
received from 65209(med_tserver_sip)genesys:3020(fd=568) message EventAttachedDataChanged
   AttributeCallType   1
   AttributeCallID   56
   AttributeConnID   008e019cd4375038
   AttributeCallUUID   '50HFBIBL3175L7PE333D00RJE000005O'
   AttributeUserData   [110] 00 03 00 00..
      'Call-ID'   'OTdhOTU3ZWVjNzJmZGQ0YmY5Mjg4YTRlYTlmYTM2ZGY.'
      'SDP:o'   '- 1 2 IN IP4 192.168.141.17'
      'ScriptName'   ''
   AttributeDNIS   '3404'
   AttributeANI   '3201'
   AttributeThisDN   '3404'
   AttributeThisDNRole   2
   AttributeThirdPartyDN   '3404'
   AttributeReferenceID   244
   AttributeTimeinSecs   1222080569 (12:49:29)
   AttributeTimeinuSecs   343000
   AttributeEventSequenceNumber   000000000000023b
    _T_I_008e019cd4375038 [14:32] EventAttachedDataChanged is received for tserver med_tserver_sip[SIP] (this dn=3404)
received from 65209(med_tserver_sip)genesys:3020(fd=568) message EventError
   (No configured access resources are found)
   AttributeErrorCode   1014
   AttributeReferenceID   245
   AttributeThisDN   '3404'
   AttributeTimeinSecs   1222080569 (12:49:29)
   AttributeTimeinuSecs   375000
   AttributeEventSequenceNumber   000000000000023c
12:49:29.375_T_E_ [14:0c] EventError is received for tserver med_tserver_sip[SIP] - No configured access resources are found
12:49:29.375_A_E_008e019cd4375038 [14:32] <-----------ERROR
    _I_I_008e019cd4375038 [01:0f] binding with target 00000000
12:49:29.375_M_I_008e019cd4375038 [10:2f] RStatCallsInQueue update: object <1609_GVP_EE>, type CfgDN value 0+0+0, reason <not a target>
12:49:29.375_M_I_008e019cd4375038 [10:2f] RStatCallsInQueue update: object <GVP_EE_1609>, type CfgPlace value 0+0+0, reason <not a target>
12:49:29.375_M_I_008e019cd4375038 [13:03] call (virtual queue 01a363c0, id=28, priority 0) doesn't wait for VQ 01a6fc40 (name="__##IVR_VQ_NAME__") now
    _B_I_008e019cd4375038 [14:20] treatment not applied===========>TREATMENT_NONE
12:49:29.375 Int 21002 interaction 008e019cd4375038 mandatory treatment IVR fails
12:49:29.375_I_I_008e019cd4375038 [09:05] >>>>>>>>>>>>resume interpretator(0)
    _I_E_008e019cd4375038 [09:05] error in strategy: 0013 Remote error

Offline S

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Re: Calling GVP application from strategy
« Reply #1 on: October 15, 2008, 12:25:16 AM »
what are DNs 
 'DN'   '1609'
AttributeThisDN   '3404'

Looks like 1609 was targeted to play, but then data changes on 3404 .... are both resources in configured correctly and working fine?
Regards,
S

Offline Fra

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Re: Calling GVP application from strategy
« Reply #2 on: October 15, 2008, 05:44:20 PM »
Are you using GVP in-front mode? It seems you haven't configured access resources:


received from 65209(med_tserver_sip)genesys:3020(fd=568) message EventError
   (No configured access resources are found)
   AttributeErrorCode   1014
   AttributeReferenceID   245
   AttributeThisDN   '3404'
   AttributeTimeinSecs   1222080569 (12:49:29)
   AttributeTimeinuSecs   375000
   AttributeEventSequenceNumber   000000000000023c
12:49:29.375_T_E_ [14:0c] EventError is received for tserver med_tserver_sip[SIP] - No configured access resources are found


what are DNs 
 'DN'   '1609'
AttributeThisDN   '3404'

Looks like 1609 was targeted to play, but then data changes on 3404 .... are both resources in configured correctly and working fine?
uh?  ??? the call is still on 3404 and then the events are notified to it..

Offline ecki

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Re: Calling GVP application from strategy
« Reply #3 on: October 16, 2008, 06:42:31 PM »
Hi Marty,

Can you drop the TServer log as well?

E.