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Offline René

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Re: MCR for email handling help
« Reply #90 on: November 04, 2008, 04:02:43 PM »
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Hi Cavagnaro,

Could you please set the option "interpret-prepared-statements = true" on UCS DAP and repeat the test. I'm pretty sure the issue relates to database e.g. conflict with configured database regional setting etc.

R.
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Offline cavagnaro

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Re: MCR for email handling help
« Reply #91 on: November 04, 2008, 05:05:52 PM »
Hum....I enabled that option and restarted DBServer and now acknowledge began to arrive...???
I have now a more solid idea on how this stuff works...will keep doing some further tests...
Thanks a lot René!
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Offline René

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Re: MCR for email handling help
« Reply #92 on: November 04, 2008, 06:28:24 PM »
:o

That's really strange. Have you restarted Genesys DBServer or database server (MSSQL)? UCS connects to the database directly using JDBC driver and don't use DBServer...

R.
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Offline cavagnaro

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Re: MCR for email handling help
« Reply #93 on: November 04, 2008, 06:54:23 PM »
Well, yesterday we did a complete server restart but for another issue...maybe that is what I needed to do before. I was restarting only DBServer and MCR components and yesterday didn't test that as was no part of our problem.
Interesting to know that UCS connects directly to DB.
As usual very helpful René :D
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